Hoteling

THIS COMPANY ARE MONEY THEIVING CRIMINALS... YOU BOOK YOUR HOTEL ON THE ( CORRECT) date, UNREFUNABLE... ( you know you've booked the correct date so don't mind) then your all exited you've got a good deal and BANG... Confirmation email, they have booked you in on the WRONG DATE, you think this might be your mistake and makes you feel like an idiot! Don't be fooled! Scroll down through the reviews there are PLENTY of bad ones all of the same nature, they must pay people to write the good ones. There is no phone number to call, you are in sheer panic that your gonna loose your money, if you don't show up, so in a panic you cancel, Hoteling finally send you an email back saying sorry now you've cancelled there is nothing we can do! GIVE ME MY MONEY BACK YOU THEIVING SCAMMERS! Can't you find a proper decent way to make money? WORST WEBITE IVE EVER VISITED!

I have booked and paid the room through Hoteling.com - by mistake because it was not clear through reservation process, I have put my data as the data of the guest and I was doing only the reswervation. Change the name of the quest for hoteling bacoume the task not to overcome. The worst service ever. I would like to underline that I didnt want to cancel reservation change the date or the type of the room the problem is to change even the name of the guest.

Marcin

The hoteling is so crap that they didnt even understatnd my complai - I didnt want to cancel or change reservation - I just wanted to change the name of the guest on the booking - and this is problem impossible to overcome...
Not only not helping but making troubles but also stupid - now I know why so many bad reviews of the service...

Hello, im pretty angry right now... AS 99% of these posts, we booked for Bali in march next year. We got a email saying we would get a conformation email within 72hours. Within 48hrs the money was taken out of our account but no conformation email. And now a whole week later we have not yet received that conformation email but the money was taken out of the account. HONESTLY hoteling PICK UP YOUR BLOODY ACT. By the amount of people posting the exact same issue... By the Looks it looks like your scam, AND I PLAN ON BRINGING YOU DOWN. If you do not sort this out!

This doesn't even deserve 1 star... I paid for my Boston trip in full back in December for my hotel. In April during my business trip, I was already there and I called the hotel to verify that they had me in their records as I prepaid with Hoteling, and they had no record of me! Hoteling failed to do their job to book me the hotel that I paid for in full. I was already in the city stranded and hoteless/homeless. I had hours of calls and going back and forth with customer service which by the way, runs on European time, so I had to wait until the next day to get some answerer! I missed work and a few conference sessions because of this unacceptable unprofessional attitude they had. I told them they are required to find me a hotel because I paid in full (they had my money 5 months ago!) and I cannot be homeless for a work trip. I wanted a hotel near the conference... they had the nerve to find a hotel 40 miles away! Then after going back and forth, they finally were able to get me back in the original hotel that I should have gotten from the beginning. This was hours of stress, tears, and time! I missed work because of this and I would have been on the streets. I have no trust for them at all. Nothing was done as far as a formal apology or some kind or credit or refund. I don't trust this establishment and I will be providing further feedback, info to BBB, and my thousands of friends on my social media sites to warn them. Never again. I am hoping to hear back from this company with respect to an apology of how everything was handled and a credit because I missed work.

My anniversary was completely ruined using this company. First I was told that there was only one more room available when I booked my reservation. A double queen bed with an oceanfront view. I wanted the view, that's why I was willing to pay so much more for a double bed when I only needed one bed (duh, anniversary!?) Anyway, the reservation was made, confirmation given, charge was made on my card. Get to my hotel and they have no record of my reservation despite all my paperwork but they tell me they only have one more room available (a double queen bed with an oceanfront view). SOUND FAMILIAR? Come to find out the room was significantly cheaper that what I paid through Hoteling.com but I was still upset because this was my anniversary and now I have to pay double because the charges were already made on my account through Hoteling.com (plus an $8.25 international transaction fee- what is this?) now an additional cost to pay for the same room again. This is money that I wasn't expecting using on the room but on my wife. Total scam! Win/win situation for hoteling.com and the hotel because they get my money. Lose/lose for me cause I get nothing. Do not rent from this company unless you love giving away your money! To early to know if Hoteling.com will resolve the issue as it just happened this weekend but based on the other reviews, I sincerely doubt it!

I made reservation for the hotel. Couple minutes later I received call from my bank saying that someone was trying to stol my money. I read some bad reviews so I called bank. First thing they asked me was "was it me trying to make payment". I told them that it was me, but I'm afraid to book that hotel because I've heard it my be scam. Women in the bank told me I can book it if I want, but in couple hours I should call the hotel to make sure they received booking. They alsow told me that if we find out it is a scam then I can call bank and they will give me my money back on my credit cart. Do I did it. Next day I called the hotel to check if they have reservation with my name and they didn't. They never heard about hoteling.com
I called bank to do dispute my credit card and they told me I can't do it because when they called me day before I told them that I agree to make the payment to hoteling.com
I'm devastated we suppose go on spring vacation with my kids and I don't know what I' going to do. Hoteling.com stole 1500$ from me
O and women from my bank told me that hoteling.com is in Jamaica
All the good reviews are scam!

Onfurtantelly I made a reservation throug this Company, then I realized that I was not gonna make it for those dates I wanted, so I had to cancel the reservation I was shocked with the $50 fee to cancel the reservation, I'm not sure if I will get some of my money back, I never ever will use this company again, I don't recommend it, if you will search there are so many good ones out there that don't even charge to cancel a reservation.

This is my next review after my frustration that my card has been charged and yet overbooked after i called directly to the hotel to confirm. So, the only option I have was refund. But right now, another incident arise, I was ensured and told even black and white state in the cancellation documentation that refund within 7 working days, but right now, I am waiting for 13 working days, yet I called bank, nothing has been progress. I called to hoteling.com call center, the agent check in the systems and said case has been sent to finance department at 28th April, but after that no status. And she cannot do anything or ensure anything but only send email to the finance department and said will revert 3-5 working days, I told her is impossible to let me that long and she said will revert back few hours later once they back to work at 10am. So, right now, I am waiting and see if this is going to be happen as promise and I am yet convict after I has been gone through all these. I want this to be immediately sort out!

Made my first booking through Hoteling paid for it via paypal and got my confirmation email. Then I realised my last name was spelt wrong so I cancelled my intial booking and rebook it. This time round I paid for my booking but NO CONFIRMATION EMAIL worse still after I paid with paypal IT DID NOT REDIRECT ME TO THE CONFIRMATION HOTELING WEBSITE. I can that everything has been paid for already. I have forwarded an email to Hoteling to follow this up. Lets hope everything gets sorted out ASAP as more than 5k worth of accomodation has been paid for right now.

Although set, booked and required for a stay on december 16th,
A booking for january 3th had been confirmed and charged.
Modification to required date is needed.
No reply sofar on several e-mails

Avoid at at all cost. Booked a nice room in Bangkok from 31.12. For 3 nights, BKK being very full these days. Got a confirmation after booking on the 25.12, paid and when I landed in BKK on the evening of 31. I found a message that the hotel was full and they had rebooked me into a crappy, smelly Holiday Inn. I protested, no answer. Went to the confirmed hotel, they showed me the Email they had sent to Hoteling on the 25th that there was no room available. So they did confirm the booking when the hotel had rejected it, sat on that info for 6 days withou bothering to notify me and half an hour before checkin they send a message and kick me into a shabby chain hotel, of course keeping the money and not reacting to my mails. Never experienced anything like that.

Update: after one week and daily reminders still no reaction from their "customer service". Reaction on my Review here was completely useless, I assume they use an electronic text generator with the standard "sincere apologies" bull$#*!. Conclusion: incompetent does not describe it accurately...