Hoteling

I am VERY angry that hoteling.com DID NOT represent itself as a company in a FOREIGN COUNTRY. The website does not state or EVEN attempt to warn USA citizens that we need to be aware of a FOREIGN transaction fee by some crefit card companies! I have several cards and OF COURSE would have use one that that would NOT charged and ADDITIONAL $15.57! This information should be BOLDLY stated on the payment tab.

To hoteling.com

I have READ and REREAD the terms and condition. AGAIN I state there are No words stating the company's headquarters is in SPAIN. Had I known I would have used another credit card. I CALLED customer service and I was told I would have to cancel then rebook the room. Problem is the price of the room has increased by $5 a night. Hoteling.com does appear to have good rates. I am just asking for the website to include this information BOLDLY on their website.

I booked with them 5 days ago charged me and sent me a refence booking number in the confirmation email every day i called the hotel and never showed up in their system after 5 days waiting i spoke with an agent she asured me that travelgate(their supplier) could not booked me and i was gonna get a full refund and that i had to wait for 9 hour for an email. 9 hours passed i spoke with one of their "agents" again and he told me he had to confirma i wasnt booked in the hotel with travelgate when the previous day i was told i was not booked already, i told him what happened and he said he sent them another email so basically now i cant book in another hotel with the fear that i might show up in the hotel after all and would waste another 400 dollars or wait untill the hotel gets full just to be told that indeed i was not boked at all what a scam, they ruined my vacation but do not let them ruin yours do not go near this website please i beg you

Review of my credit card found overpayment on the final price quote provided by Hoteling.com. Appears all their transactions are processed in Spain, hence Hoteling pass on to the customer (via bank) all international transaction costs - and all such information is silent and untransparent on their final quote.

After initial acknowledgment of overcharging, I have continually chased up their customer service for 9 weeks, finally getting a response after submitting similar online reviews - and they pretty much they told me to get stuffed and go see my bank. I will now be pursing them via the bank and our government ombudsman - deceptive business should be shut down

Never move from Expedia; 10 years of transactions with them made all across the world - zero issues. Your credit card payment aligns exactly with what the quote states

**In response to your pathetic reply, Expedia is based and register is the USA - yet when they send me an AUD quote listing 'final price' - that is the price that I pay and see charged on my credit card.

It is now 50 days since I made a booking with this SCAM OF A COMPANY I have sent so many email to them only got a reply when I put a post up on sitejabber. TRIVAGO IS NO BETTER as they tell me to wait and my booking will go through do I wait like a lot of people on here, cancel at the last minute loose all my money, as booking is not confirmed with Hotel or do I go there and just hope for the best. NOT FOR ME I LIKE TO HAVE THINGS CONFIRMED. It has just cost me $96 to cancel after constant requests to this company to let the hotel know about the booking. They just want your cancelation fee which is very pricy. Now I have to wait and see if they put refund in my account. BOOKING # ******* FOR Hoteling T. [Hoteling Rep] Have put my booking number so you don't have to ask for it Hoteling Rep.

I booked a hotel at hoteling.com last month. I should check the review before make a reservation...

My plan has been changed. So I send them an e-mail to make a cancellation and about fees. And they replied me shortly that ----------

Dear *****,

Thank you for contacting hoteling.com customer services.

Our cancellation fees are as below;

7 days or more prior to your check-in – 20% of your booking value, plus any applicable supplier charges

6 days or less prior to your check-in – 100% of your booking value

Your booking can be cancelled via the Manage My Booking section of our website, and any refunds or charges due will be displayed during the process.

Any refunds that may be due will normally appear on your chosen payment method within the following 7 days, depending on your bank's processing times.

If you require any further assistance please do not hesitate to contact us on *******@hoteling.com. ----------

So I cancelled a booking on thier website 10 days before check-in date.

But there's no refund on my bank details after 7 days so I send them an e-mail again but I got a reply that they don't refund. WTF?

So I send them an e-mail again but they're still ignoring...

Also I made an option - Australia in the bottom of the website and booked. But when I checked my bank account it was few hundred dollars different... They showed me USD Dollars? It seems they're USA website. OmG... Much higher than I saw the price!

Are they a genuine website?

After having a trouble free booking experience it was followed up with disappointment!
A week before our booking, one of the friends travelling with us was diagnosed with breast cancer. I contacted Hoteling via email, as it was the only way to do so, to ask abot cancelling 2 of the 3 rooms we had booked due to the illness of my friend. I was sent an email stating the rules for cancellation which was fine. Unfortunately the only way to do this was to cancel all 3 rooms and get no money back! I did not want my room cancelled and also did not want to pay for it again.
When we arrived at the apartment on the Friday I explained what had happened and was told I may get the following night refunded if I could contact Hoteling and they could rebook to rooms.
This was nearly impossible due to fact I was unable to find any contact details for Hoteling except the email I had already emailed twice.
The receptionist found a phone number for me that was in America... hence I never called as it would of cost me more for the phone call than the room was.
I was very disappointed as I was hoping to receive something back for my friends considering this was completely beyond their control!
Therefore I will not be using Hoteling ever again.

I booked a two night stay with hoteling.com at what was a great price. After entering my credit card details for the final confirmation I had a screen on my ipad then come up to say that in fact it wasn't confirmed and they are waiting for the hotel to come back to them. As far as I was concerned, when making and paying for the booking it was a confirmed transaction. Checked my credit card the next day and of course the total for the two nights had been charged to my card. On emailing them they told me be patient as they were still waiting for confirmations. As my booking was for a holiday date of course I wanted confirmation there and then. However, I left it a couple of days before again emailing and said either confirm or refund. Nothing was heard and then two more days later I receive an email stating the hotel couldn't confirm so they would refund my monies which in fact they did a day or so later. The point is if they haven't got the rooms they should not be advertising the availability. Even more galling is the fact that they are still advertising the same price for the dates I had chosen. I will not be dealing thought this site again.