Home Depot

Everyone at the Military highway Home Depot location has COVID 19. This news report was recently listed in a national newspaper.

First I called after the materials, vinyl flooring for the master bedroom were delivered by Home Depot. Their scheduler from the Venice office, Ken was too busy to assist me and told me he would call me later in the day. I called around 3:30 and he firmly told me that he would call me at the end of HIS day which was 6 pm. He did call me before 6 pm only to inform me he still did not have an opportunity to schedule me. Finally, by mid-morning he called me and said an installer would be there the following day. Prior to this install, I was told that I would have to handle any electronics and mirrors. I agreed.

The installer showed up, I showed him the room and all the materials delivered. Next I get a call from Ken who tells me that everything has to be removed from the room. I told him that was impossible and no one said this was a requirement. I told him they installed a new floor in the spare bedroom in June and the furniture was just moved to one side and then the other as the floor was installed. I also informed him that I had friends who did not move all their furniture from the room prior to installation of laminate. He continued to argue with me. Next I knew the installer left without saying a word.

Due to issues with Home Depot I waited almost 5 weeks for this floor. Now I have a partially disassembled bedroom, no installation and unsure what is going on. At no point did anyone from Home Depot or your company ever inform me that all the furniture had to be removed otherwise I would have went with a more reasonable company because moving all the furniture out is NOT an option. Plus I didn't have to move the furniture from the spare bedroom.

I feel completely disrespected by Ken and his installer. They made no effort to work with me. One just made demands while the other didn't even have the courtesy to speak with me.

I have a call in with the local Home Depot manager in hopes something can be resolved. The manager, Stacy called and told me everything that had to be done in order to reschedule the installation. None of this was told me by either the Home Depot store associate or the rep who came out to measure the floor. So I agreed.

Then the morning of the second scheduled date, an elderly couple came to my home. Once again after being on site for less than 15 minutes they left. The boss, Ken called once again telling me the carpet was too dirty. I told him furniture was just moved and the carpet was over 20 years over. I offered to vacuum it but he said there was nothing that could be done. The Home Depot manager, Stacy also washed her hands of it.

So I was left with product and a completely disassembled room once again. I contacted American Trust Wood Flooring who came out and did the job without moving any furniture from

I would give zero stars but I am forced to at least select one.
I purchased a refrigerator on Black Friday 2020. It was never delivered. I called in January 2021 and asked about delivery. The rep in major appliances basically blamed the late delivery on Covid. He spoke to me as if I were a bothersome woman that was wasting his time for having the nerve to question the delivery of a nearly $3000 purchase. He said the new delivery would be March 9.
On March 8, I called HomeDepot's appliance number because I did not want to talk to "Mr Helpful" again. I was told that Home Depot had a system wide mess up on Black Friday and that my order had fallen through the cracks. The gentleman told me I would have to cancel my order and then reorder. I mentioned that the fridge had risen significantly in price. He assured me he would match the price and give me an additional $150 off for my trouble. I said I could not afford to purchase the item again until I saw the credit to my card. He said I could call back anytime and receive the price match and promised discount.
On March 22, I called again because my order showed no changes. The representative assured me he would cancel and reiterated the original rep's promise of a price match and additional $150 off.
On March 26, I finally saw a credit for the purchase made in Nov 2020, (Yes, 4 months after an order that was never completed. I basically gave Home Depot a 4 month interest free loan. I purchased in good faith and Home Depot failed to deliver and frankly did not care.)
After seeing the credit, I naively called to repurchase. After several hours on the phone, home depot REFUSES to follow through on their promises. The refrigerator has jumped over $1000 since I purchased it on Black Friday. I purchased in good faith, home depot failed to deliver, and they continue to screw me over. The last person I spoke with acted as if she were doing me a favor by offering $500 off the current price. She said the manager at the Cinco Ranch Home Depot could not follow through on the promises made because it would hurt his bottom line. ARE YOU KIDDING ME? All I wanted was the refrigerator I purchased on Black Friday.
Shame on me for trusting Home Depot. Shame on me for ever stepping foot in this lying, thieving establishment.
Do yourself a favor and stay far away from this store.

We purchased a range from Home Depot a couple of months ago. We could finanlly afford the top of the line oven/range I always dreamed of. My husband and I both work, but we took the day off when they were scheduled to deliver it. I was very excited about the new features. But the delivery guys looked behind our oven and said we did not have the correct outlet, and an electrician needed to fix it. So they took the range back. No one told us ahead of time that there might be an issue with the outlet. Couple of weeks passed before an electrician could be scheduled to put in a new outlet, and cut the cord off our old range. We had already scheduled delivery the following day, since I knew I could not live without a range for more than a day. The delivery company called and confirmed the date and time. I stayed home from work that day, but they never showed up. I called Home Depot customer service, and they called back and scheduled another appointment for the following week. The delivery company confirmed the delivery date and time, the day before. This time, my husband stayed home from work. The truck came but the range was not in the truck. They said they were here only for a service call. We explained the situation to them and to Home Depot customer service, who scheduled us yet for another delivery date the following week. The same thing happened again; the truck showed up with no range. By now we were furious. I had lived with no range, eating from microwave or spending money to eat out. Meanwhile we used up 4 vacation days to be home. We spent many hours on the phone explaining the situation to Home Depot, so they finally suggested we cancel the transaction and repurchase the range. We made an appointment with the sales person at Home Depot. They assured us that all the information about our purchase was in their system and they only needed to refund our account and redo the sale. We scheduled a delivery date. My husband stayed home again, and received the range. When I came home I realized the range was a lower model than I had ordered, one with $200 less retail value. I was very upset. This oven did not have the special features I wanted, but I couldn't face going through all of this process again. I had already spent over a month without a range, and I had no confidence they would get it right, if I tried to exchange it at this point. I just had to accept this purchase. So, my husband went to Home Depot and received $200 refund. At the end, it took Home Depot about 6 weeks to deliver the range, and even then I am still stuck with lesser model.