Home Depot

You CANNOT rely on Home Depot to deliver and install major appliances. Home Depot contracts with J. B. Hunt Transport Services, and J. B. Hunt subcontracts with local sketchy companies that hire non-skilled labor. The problem is that the laborers sent to your home do not know how to install appliances, and so it's just a sham and a waste of a day. We have now had this happen twice, and never again! This time we placed an in-store order for a washer and gas dryer from the Clifton, NJ Store for delivery and installation. We ordered all the parts - hoses, kits, everything, in addition to full installation services.
But right from the start, when the plain white moving truck arrived (early, not according to schedule, ignoring the "arrival window"), the 3 laborers made all kind of excuses about how they couldn't do this or that. It was obvious that they wanted to find a way to avoid having to install the appliances -- and it was because they lacked the skills to do the job. Why send these "moving guys" to our home for a washer/dryer installation? First, they said they didn't have the tools they needed. Then, when we lent them the tools and essentially did part of the installation prep, they said that a plumber was needed for the dryer. Then we asked if they could install the washer, they said no, and showed us that the washer door didn't latch. But we could not tell if the HE washer door didn't latch because it was not plugged in. They were just trying to rush us, rush everything, say it couldn't be done, and take off to their next stop. Many times I had to ask if they would please wait. No waiting. The truth is they were just movers, and they were not trained to install appliances. Since they couldn't do anything, they put our new appliances back on the truck and rushed off. And they just were going to leave our old washer on the curb had I not said anything. Why does Home Depot inflict this upon its customers? Why waste half our day by sending us these "moving guys" who do nothing but rush into our home trampling dirt, snow and salt inside and ultimately do nothing? And to add insult to injury, we now have to wait 7-10 business days for a refund to be credited back to our credit card. I'd like everyone to know that Home Depot reps apologize, but Home Depot just doesn't care. We've experienced these problems with delivery and installation twice now in two years (first time it was a range oven). I've learned that nothing changes. Save yourself a lot of trouble - don't deal with Home Depot for major appliances.

I used the site to store option. Great 1st experience. Will be doing this more often. Thanks!