Home Depot

This company has the worst delivery service I've ever gone through. They constantly and randomly reschedule my deliveries without even contacting me! How am I supposed to know when my items will be delivered if they do not inform me about the rescheduling?!?! I requested a delivery service at a specific date and time because that's when I will be at home and will be able to receive my items, but Home Depot don't care about that, they rescheduled without asking me if I will be at home on that particular day, and this isn't the first time they do it! Very, very unprofessional. I have started to buy from Best Buy and Lowe's instead and my deliveries have been pretty smooth. I will not buy at Home Depot anymore.

I scheduled Home Depot to deliver a new washer & dryer. The appointment window was for 9 am - 1 pm. I was downstairs ready at 8:53 am. I made breakfast and waited for my delivery. At 9:20 am, I went outside to retrieve something from my vehicle. As I returned to the house, I saw a door tag hanging on my door that said the Home Depot idiots were there at 8:20 am and had already left. I immediately called Home Depot delivery group who refused to turn the truck around and/or alter their delivery schedule. I call Home Depot store. I called Home Depot store manager. I called corporate office. I tried to get a hold of Ted Decker - Home Depot CEO. I tried for 3 hours to get someone on the phone that could help me. At every turn, I was denied assistance. Home Depot refused to do anything to help. They came early (before 9 am - as scheduled) and then refused to correct the mistake. Worst experience ever. Home Depot lost me as a customer today. I will never shop there again.

When I need something right now I will settle for going to Home Depot. Now this does not mean they will always have the item I am looking for. It seems about half the time the one item I need to finish the job... well rows and rows of material but the one slot that is empty is the item I need. Then we have to think of another way to finish up using a round about method. This runs the price up of what I was expecting to spend. But when I order online with them there is the option to see if that item is in stock, so that helps. Most of the time I try and get all my material over the internet, E-Bay and such. Much cheaper, It seems Home Depot is quite pricey on their stock. Lucky for them there are things like plywood and 10' sticks of pipe that are not easy to get delivered unless you get a large amount. So I will go there, and pay for the convenience. :)

I have purchased items thru this site and it's convenient not having to go to store. You can find most items more online than in store. It will also tell you if it's in store for pick up to avoid shipping. The videos are great showing you options on how products work if applicable. But, sometimes the pictures provided are not matching product you're looking at (this is the smaller additional options for view). Shipping is quick and sometime you get items quicker than expected. You do have option to have delivered to local store for pick up if needed. Easy returns back to local store.

Wanted to buy a Honda mower that was not in stock at the local Hilo Hawaii store. Went to the store with cash in my pocket. The associate at the order desk wasn't sure how to do the online order and called a manager. The manager informed me that they would not be able to ship the mower to Hawaii. When I asked why she stated because the engine had gas and oil in it. Furious and frustrated, I drove home, twenty miles away, and attempted to place the order myself. Within five minutes, my order was placed. I had never placed an order with Home Depot online before, and I'm not even a "manager." Within five days UPS delivered the mower to my home, free shipping! Use caution when talking to anyone at Home Depot about anything that is important to you because believe me, it's not important to them.

Big box stores have put my favorite hardware store out of business. Normal to walk around for 20 minutes at HD Trying to find help only to have them not know anything. Last week I asked about a drimmel bite and the employee told me. Lady, if I were you I'd go to Ace Hardware because no one here knows about these. Yesterday in the tile dept I asked for help, only to be told they were at lunch and no one could help me. Now my order that was suppose to be here yesterday and never came. Tracking number is wrong. I could go on and on. Maybe I'll write a book. I miss Orchard Supply Hardware.

Home Depot would not return call, even called there corporate office and with contact they got me with a store manager still to no avail nothing go handled what a run around this is the Council bluffs location went to Menards better cabinets cheaper price and they handled everything in one day will never shop there again...

NEVER AGAIN will I purchase any item from Home Depot. I ordered a GE washer/dryer unit for a rental property in August—over a span of 1.5 months, 3 deliveries were made with the product severely damaged each time. One of those times, delivery crew damaged the pipes and walls AND threatened my tenants. There was a 4th attempt at delivery but the delivery crew failed to wait for the 15-min window and left without completing delivery. Unbelievably awful experience and so I will never shop at Home Depot again.

I ordered a free standing bathtub from home depot on 1/24/2024. When I attempted to track the shipment I could not get any information - it was unavailable. The delivery date moved from 2/5 to 2/8. I texted support and they told me that the tub had not even been delivered to the delivery warehouse and they could not give a delivery date. This is a standard size tub so I am not understanding why it takes this long. I have a contractor waiting for this delivery to move forward with the bathroom remodel. THis is unacceptable and it seems they are lying about the 2/8 delivery.

I was charged $79 delivery fee on an item that said free delivery on the website. I was also charged another $75 for delivery because the order was broken up into two shipments. The customer service rep said it was because it was two separate orders.

Never again, these people are thieves.

I see many customers reviewed the store as bad. That is the case where I am going against the public opinion of majority. I don't know company in the US with better customer service than Home Depot. Of course, there are some disadvantages. There are bad and sometimes even rude employees (mostly novices). However most of my visits to this store were more than great. No problems with returns, no problems with parking, no problems with restrooms, no problems with variety of tools available. Again, there are some disadvantages, but let's compare it with other stores. Lowes is overpriced, Walmart is persecuting its own customers (e.g. Walmart blocked my account without reasonable explanation), ACE is harassing customers just because of parking. Home Depot is the store I really love. Among competitors, it is the best. I wish the best to this company.

I went to the Home Depot on West 23rd Street, NYC for my kitchen renovation. I looked at floor displays for 20 minutes. Since no one came to help me, I asked a random sales associate where to find a knowledgeable associate - he pointed to three people sitting at desks. When I asked if someone could help me, a woman, barely looking up from her desk, asked if I had measurements. I did. She then said they had to indicate where the plumbing and gas pipes were - I told her the stove and sink would be in the identical place. With a disapproving attitude, she said she would be with me in 5 minutes. After 10 minutes I left and went to nearby Lowes where the staff were pleasant and accommodating. Home Depot lost a sizable sale.

I ordered a lamp for pickup. The website said they had five of them in stock. I paid using a gift card and a credit card. Unfortunately I almost immediately received an email saying the item wasn't actually in stock. It also informed me that I'd have to come in to the store (which didn't have my item) on order to receive my refund for the gift card.

They failed to say that I would not even receive my credit card refund until I'd gone into the store.

I then had to make a trip to a store solely to get my refund, despite the fact that it was their error in online inventory that caused the problem. I will not be shopping there again.