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Home Cinema Center

How would you rate Home Cinema Center?
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Ukraine
1 review
0 helpful votes
Follow Peggy G.
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Our delivery was awesome. The movers were awesome and handled everything perfectly. They brought it inside our house and setup the complete set. Its even nicer in person than in the photos. So we were pleasantly suprised to see that. We're very excited to have our furniture.

It took about 3 weeks for everything and that's exactly what they told us so that works. They kept us updated the entities time.

Date of experience: July 10, 2021
North Carolina
2 reviews
2 helpful votes
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This is one of the best new sites around. Beautifully put together. Quality and savings are outstanding. The shipping is very fast. I also like the way the site works and especially the checkout process. It is very streamlined and different and much easier.

I ordered a living room sectional and was delivered in less than 2 weeks. Quality and comfort are amazing!

Date of experience: June 1, 2015
Norway
1 review
0 helpful votes
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Very Nice Furniture
December 4, 2021

We ordered an item from your store and when I saw it I was like woow! You people have quality furniture and good customer service. The item was delivered on time and with no delays. We received a bedroom set by Coaster in this antique white color.

Will definitely order from your store soon. Great work.

Date of experience: December 4, 2021
Sweden
1 review
0 helpful votes
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Purchased our bed on Memorial weekend. Great price and they were quick with answers to all our questions. Allison from HomeCInemaCenter kept us up to date with every detail. I felt they were very professional, the delivery and set up was a piece of cake. I would highly recommend and would buy from again!

Date of experience: August 1, 2019
Georgia
1 review
1 helpful vote
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I never received my order, after over 6 months of waiting. When I requested updates, the customer service representative was insanely rude, unprofessional, and unhelpful. Save yourself the headache and shop elsewhere for furniture. Go look on this business's BBB page for a sample of what you're signing up for when you order from this company.

Date of experience: January 11, 2022
Netherlands
1 review
2 helpful votes
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Very Helpful
December 6, 2019

The online representative from HomeCinemaCenter that helped me was the best. She answered all my questions and went above and beyond to help me.

The furniture showed up in about a week and looks stunning in my new house. Thank you so much!

Date of experience: December 5, 2019
Netherlands
1 review
1 helpful vote
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Excellent Delivery
December 13, 2022

I am very pleased with my purchase of the Magnolia Manor Table set. The price was better than any other seller, and the ordering process was seamless. I did have contact with customer service regarding shipping because I hadn't received any shipping information, but the packages arrived the following day. Amanda was very helpful and considerate and I appreciated her time. Thank you for a beautiful piece of furniture! I will definitely recommend your store to family and friends!

Date of experience: December 12, 2022
Alabama
2 reviews
0 helpful votes
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I love my Sectional!
February 15, 2019

I ordered my sectional through Home Cinema and read some negative reviews about delivery. I can honestly say I was surprised at how fast I received my sectional through Averitt express. There was no damage the delivery guy Brandon was the best and made sure that everything was intact. I don't know much about customer service at Home Cinema because I ordered online without speaking to them. I think they prefer online sales versus calling them but that's my opinion. I got exactly what I ordered in mint condition and a great price over other online competitors saved over $500 dollars. I would order again but probably with white glove delivery that 585lbs sectional was massive going up stairs.

Date of experience: February 14, 2019
North Carolina
2 reviews
0 helpful votes
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Love the furniture!
April 22, 2017

My favorite website!
I love the items they have which are different to what I can find anywhere else and the prices on most things are very well priced for the quality.
Always excellent customer service, and the delivery crews are top notch!

Date of experience: April 22, 2017
Switzerland
1 review
0 helpful votes
Follow Katie D.
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We are so impressed with the service from Jacob! He was in communication during every step of our purchase of 8 library wall bookshelves, from when we purchased through delivery, and even afterwards. We noticed a missing accessory on one of the shelves upon arrival and Jacob made things right
Immediately... and again double-checked with us to be sure everything was alright. Such excellent service is not to be found these days and we will definitely purchase from Home Cinema Center again! We love our new library wall bookshevles!

Date of experience: April 1, 2022
Virginia
2 reviews
17 helpful votes
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I ordered a few large furniture items thru multiple purchases. Was very nervous ordering furniture online, and never ordered anything this big before without seeing it irst. We first purchased a guest bedroom set. Was delivered in just a few days, no assembly required, and it was beautiful. Thought about keeping this for our master bedroom, but then we found another set. Ordered that one, and payed a little more for inside delivery as it was a very heavy set from Liberty Furniture. Absolutely gorgeous! Excellent experience all around.

Date of experience: January 19, 2012
Netherlands
1 review
2 helpful votes
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We ordered the Jackpot reclining chaise rocker recliner. Not only did we find what we wanted but it is the most comfortable piece of furniture in the house. My husband and I love this chair. HomeCInemaCenter did as they promised and they continued to update us as the order was manufactured and shipped. We were happy and will definitely purchase from HomeCInemaCenter.com in the future. Highly recommend this business, great customer service.

Date of experience: July 3, 2019
California
1 review
0 helpful votes
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Extraordinary service! Top Quality! We have been looking for a chest to match a bedroom set. Zuyob searched for what we were looking for based on a verbal description and found the exact match! We're going back to buy furniture for the rest of the rooms in our brand new house. I highly recommend this place

Date of experience: March 13, 2017
Netherlands
1 review
1 helpful vote
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Thank you!
January 6, 2019

Wow! I am impressed with the great on-line customer service and the EXCELLENT price I paid on my new bedroom set! I am one happy camper and will definitely recommend homecinemacenter to friends and family.

The furniture is beautiful and certainly a keep sake. Will purchase from you again. Thank you!

Date of experience: January 4, 2019
Michigan
1 review
0 helpful votes
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Love The service
October 17, 2018

Sharon from homecinemacenter.com assisted me with my order for a sectional when I encountered a problem due to an error on my part. I appreciated her friendly, efficient manner. Within minutes, the issue was resolved and my order was on it's way. Order arrived very quickly and my family loves it.

Date of experience: October 15, 2018
Denmark
1 review
0 helpful votes
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Very Fast Delivery
October 27, 2021

I searched multiple furniture stores for a 66 inch tv console and a matching occasional table set and found them on HCC. Regrettably the 66 inch was back ordered, yet Totally Furniture allowed me to place the order and delivered both pieces within two weeks, earlier than initially promised. They are stunning and exactly as advertised.

Not only did I receive an order confirmation, but several emails confirming the order when the shipping company was assigned and when the items would be arriving and a follow up email to ensure that everything was as expected. I would highly recommend Home CInema Center and will be Back.

Date of experience: October 26, 2021
Netherlands
1 review
3 helpful votes
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Amazing Customer Service
October 27, 2019

I ordered a bedroom set from HomeCinemaCenter and later a sectional sofa. Local stores were hundreds more and also charged for delivery. The bedroom set took one week to arrive and the sofa about the same (this included waiting for the local delivery contractor to be in my "area"). I appreciated the sofa pictures with dimensions shown on the website, as well as update emails that show where in the shipping/delivery process your order is. Excellent company and amazing customer service!

Date of experience: October 25, 2019
Germany
1 review
0 helpful votes
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Fast Delivery
January 14, 2022

Kristy from homecinemacenter.com assisted me with my order for a dining table set when I encountered I had questions about financing.

I appreciated her friendly, efficient manner. Within just a few minutes, all of my questions where answered and my order was on it's way. Order arrived very quickly and my family loves it. Thank you so much!

Date of experience: January 13, 2022
Canada
1 review
0 helpful votes
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The shopping and customer service experience with HomeCinemaCenter was excellent from ordering to delivery. The price was very excellent and included white glove service which meant a lot to me. I'm always nervous about ordering furniture online, but this bedroom set is a excellent quality. Overall, extremely happy with my purchase!

Date of experience: October 9, 2020
California
1 review
1 helpful vote
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Poor customer service
November 30, 2020

I have never purchased from this company. I called this afternoon to inquire regarding furniture and was greeted with a very rude sales associate. After reading numerous customer reviews I will not purchase from this business.

Date of experience: November 30, 2020

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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