I ordered my sectional through Home Cinema and read some negative reviews about delivery. I can honestly say I was surprised at how fast I received my sectional through Averitt express. There was no damage the delivery guy Brandon was the best and made sure that everything was intact. I don't know much about customer service at Home Cinema because I ordered online without speaking to them. I think they prefer online sales versus calling them but that's my opinion. I got exactly what I ordered in mint condition and a great price over other online competitors saved over $500 dollars. I would order again but probably with white glove delivery that 585lbs sectional was massive going up stairs.