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Home Cinema Center

How would you rate Home Cinema Center?
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Germany
1 review
0 helpful votes
Follow Alana K.
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Fast Delivery
January 14, 2022

Kristy from homecinemacenter.com assisted me with my order for a dining table set when I encountered I had questions about financing.

I appreciated her friendly, efficient manner. Within just a few minutes, all of my questions where answered and my order was on it's way. Order arrived very quickly and my family loves it. Thank you so much!

Date of experience: January 13, 2022
Canada
1 review
0 helpful votes
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The shopping and customer service experience with HomeCinemaCenter was excellent from ordering to delivery. The price was very excellent and included white glove service which meant a lot to me. I'm always nervous about ordering furniture online, but this bedroom set is a excellent quality. Overall, extremely happy with my purchase!

Date of experience: October 9, 2020
California
1 review
1 helpful vote
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Poor customer service
November 30, 2020

I have never purchased from this company. I called this afternoon to inquire regarding furniture and was greeted with a very rude sales associate. After reading numerous customer reviews I will not purchase from this business.

Date of experience: November 30, 2020
Netherlands
1 review
0 helpful votes
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Exceptional Service
March 18, 2023

I purchased my first couch from HCC in 2017 and it was a steal of a deal. Not only that, but the delivery company they used was awesome. The guys went out of their way to squeeze it through a tight spot with no damage. I ordered another couch from them this month, and it was delivered well before estimated, and by the same delivery company (Averitt) who once again had great guys. I will continue to recommend Home Cinema to friends and use them myself!

Date of experience: March 18, 2023
New York
2 reviews
0 helpful votes
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The entertainment console, coffee table, sectional, popcorn machine -- so far everything we've gotten via HCC has been as described. We spend quite a lot of HCC staff time
Getting answers (is this furniture solid wood, what wood exactly, what is the weight limit on this chair or that love seat, how are returns handled, and more
With the result that we have never had to use their generous return policy.

We will get more things here for sure. Thanks A++

Date of experience: June 23, 2016
Colorado
1 review
0 helpful votes
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Please do not waste your money on the extended warranty. I have been trying to make a claim for months. I was told that I needed to send pictures of the damage which I did, several times. I did close-up pictures so they could see the actual tears. The gentleman was so rude. He told me my pictures didn't help. They that they needed a big picture of the entire set. It would have been nice if some had explained that months ago and his tone was very unprofessional. Nevertheless, I will send a big picture. I told the man he was very rude with his tone and he hung up. Wow! Terrible customer service. I will be writing a Google review as well as a yelp review on this company.

Date of experience: November 23, 2021
Texas
1 review
1 helpful vote
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Very Fast Delivery
November 22, 2022

I almost gave up trying to order office furniture due to the delays getting anything in my local town. I contacted Lisa and shared my experience and they took it from there.

I should have started with Home Cinema Center, it would have saved me a ton of time and frustration. The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional. I would highly recommend and will deffinetely be coming back with our next room makeover project!

Date of experience: November 22, 2022
New York
2 reviews
22 helpful votes
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I've made several orders from this site and had great experiences every time. First time was for a set of recliners which we had delivered in about 7 days or so with UPS. They brought them into our garage which is their typical delivery location.

The next time we ordered a bedroom set & sectional. There was a free promotion at the time for free shipping, which we received on the entire order. Since this was free, we decided to upgrade to white glove delivery by phone. Customer service was very helpful, and placed the order for us. This was a nice treat, where a 3 person crew took everything off the truck, moved around our old furniture, and disposed of all the packaging. We were missing hardware for the bed, which was sent out and received a couple days later.

Excellent experience all around. Thanks!

Date of experience: August 11, 2012
New Jersey
1 review
8 helpful votes
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Terrible... Terrible... Terrible Customer Service... Very Unprofessional. I was just hung up on after calling to inquire about a sofa that I ordered nearly 2 months prior. I was told that the sofa would take nearly another 3 weeks to be possible delivered since it was backordered. No one and I mean no one even bothered to reach out to me to let me know. I was anticipating a delivery call this week and even made arrangements with my neighbor to receive the item. They are advertising merchandise that they do not have and will have you waiting endlessly for items that will simply never be delivered. Heed my warning... pay a little extra and buy from a reputable business. I wish I could give this place zero stars... seriously this place is the PITS... and if there are reviews on here that say "excellent" and "great buying experience," I'm certain they were written by one of the clowns who hung up on me.

Date of experience: February 28, 2018
Netherlands
1 review
7 helpful votes
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Amanda was my personal consultant through my shopping experience at HomeCinemaCenter. She was proactive answering questions and helping pick best brands and designs. I was very impressed at her knowledge and just pure decision to making sure my shopping experience was perfect. If I can compare it was a the Ritz Carlton experience of furniture shopping. Thank you for everything!

Date of experience: May 25, 2020
Spain
1 review
0 helpful votes
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Gorgeous Bedroom Sets
November 9, 2018

I ordered two bedrooms of furniture. I saved so much money, and the pieces are beautiful. Everything was delivered without so much as a scratch and they were exactly as expected! My situation was a little difficult (on my end) and customer service was quick to respond and solve all of my issues. I would order from homecinemacenter every time!

Date of experience: November 7, 2018
Florida
2 reviews
24 helpful votes
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Lost order
October 1, 2020

Terrible customer service. Their shipper lost my order two weeks ago. Despite the fact that I have called them multiple times asking where my shipment was they never notified me that it was lost. I have left six phone messages and three emails asking what they intend to do about my order and they have yet to respond or return my call.

Date of experience: October 1, 2020
New York
1 review
1 helpful vote
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I love shopping here!
September 1, 2016

Shopping on HCC is so easy. The lay out of the pages is well done. Descriptions of merchandise are generally perfectly detailed. I can easily go in and out of product descriptions without having to go back to the beginning as what happens with some sites. The site format or functionality changes occasionally but it is always a great update. One of the few "marketing" e-mails that I receive that I actuality look on a regular basis.

Date of experience: September 1, 2016
Netherlands
1 review
0 helpful votes
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Excellent Quality
August 16, 2021

I am so glad I decided to purchase furniture from this site. The quality for the price is unmatched. They maintain contact with your throughout the process and have been very helpful.

The delivery went smoothly and all furniture was exactly what I expected it to be. Amanda and all others that I had contact with were great to work with and very responsive. Thank you!

Date of experience: August 16, 2021
Washington
1 review
0 helpful votes
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I was really uncomfortable ordering furniture online but when I saw the three -piece set of Arizona Marco Leather I couldn't resist. I talked with a sales rep who was very helpful and friendly.

The price was exceptional and delivery time was amazing! It arrived in good condition and was placed in my room ready to use. I love the high back which allows support for my head... very relaxing! Each piece is comfortable and very attractive.

Date of experience: March 21, 2022
Georgia
1 review
1 helpful vote
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I was able to find the exact Liberty Bedroom set with dresser and mirror I needed at a great price and a good offer on white glove delivery. Mary was responsive to my questions and communicated before, during and after delivery to ensure a smooth delivery process. Furntiure set was even nicer in person and we are very happy with our decision.

Date of experience: July 19, 2023
South Carolina
1 review
0 helpful votes
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Excellent Service
July 19, 2022

"I ordered a sofa set. It came in 2 weeks as indicated the lead time on the item. Shipping was as quick and professionally handled. I got phone calls and notifications from the shipping company updating the status of my shipping as it goes a long as well as the scheduling time of delivery. They were on time and very courteous.

Anne at HomeCinemaCenter has been very supportive to me with my questions and updating status of my order. I got an excellent experience for this order. Will definitely come back!

Date of experience: July 19, 2022
Netherlands
1 review
17 helpful votes
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The shopping experience with HOmeCinemaCenter overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot
To me. I'm always nervous about ordering furniture online, but this Abery Park bedroom set is a very fine piece. The front is really lovely and the wood on both sides has a very nice design. Overall, extremely happy with my purchase!

Date of experience: July 23, 2020
West Virginia
1 review
0 helpful votes
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Very pleased
May 24, 2017

We placed our order for an extra large sectional for our living room... got free shipping... and the item was delivered to our home just four days later! It was beautifully packaged and was even more impressive than we had hoped for. Thank you HCC... you have two more very pleased customers who look forward to doing more business with your Company in the future.

Date of experience: May 24, 2017
Washington
1 review
0 helpful votes
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My husband and I saw a china cabinet ata furniture store. When we got home I search the internet and found it at HomeCinemaCenter for about 45% less. It was delivered in less than 2 weeks. The whole experience was great. I will definitely look to HCC for future purchases. Thanks.

Date of experience: September 19, 2019

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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