Home Cinema Center

I found a sectional at a local store which was $700 more. Found it here an purchased Representative I chatted with answered all of my questions. I purchased a bedroom set last year service has been great both times

Very Easy to navigate site. Quality merchandise. Found the perfect desk set for my office. I really like the Bread option for financing and inside delivery. The delivery team they choose was very pleasant and quick.

Very pleased with HomeCinemaCenter and this online shopping experience.

I had the best experience with HomeCinemaCenter. Their customer service is superb, their prices are unbeatable and i live in a 5th floor walk up and the delivery guys delivered my sofa and bedroom set up to the 5th floor free of charge. They really went above and beyond, i dont know of a single other company that would do this and not even try to charge you an arm and a leg for it!

I'm sooo happy that I chose this company and will definitely buy from them in the future, they got themselves a loyal customer now! :)

Cindy was amazing and offered wonderful customer service! She gave me in depth information and details about my order and answered any questions I had. She made sure everything was done correctly. Very efficient and courteous. Delivery crew was amazing as well.

I called 2 times to confirm availability of the items I was trying to purchase. After using PayPal credit to buy these items the company emailed me a week later to cancel the transaction because of a 45 day + back order. The company never cancelled the PayPal transaction. I emailed them 4 times and called in. When I called they just told me to email the same email address that I had no response from over 9 days. This company has only 1 customer service rep who answers the phone and he has been extremely rude every time I called even the first. When I called to inquire about my refund he was very rude and hung up on me and then forwarded my attempts to call back to voicemail. I am concerned that this company is just a scam.

My item was supposed to be delivered several days ago (on tracking order the estimated delivery showed 5 days ago, yet hasn't been updated since). I have contacted customer service 3 times: my email and voicemail from 5 days ago were never answered, and when I finally got someone on the phone (when I called again today) the rep was rude and said that someone would get back to me and hung up.

I think it's simply poor business practice. Very disappointed. And I still want my order to be delivered.

The customer service you and your company provide are hands down some of the best we ever had! Our furniture took about 2 weeks to come. HomeCinemaCenter had consistent communication, which is something that we really appreciated!

We really are loving our new furniture; it is very well made and beautiful. We would certainly not hesitate to refer others to you and we will definitely be buying any furniture that we need in the future from HCC! Thanks for all you do!

The Prices are so much better for the same items, I was looking at in the Ashley Store in town. This includes the 20% off what they give you, to make it sound like you're getting a ""Good Deal."" But, you have to know to ask for that discount. Shopping at HCC was straight forward.

Shipping was fast and without issue. Thank you for great shopping Experience!

I was searching for counter height chairs and table set through Google and ran across HCC furniture, and glad I did. Found the exact chairs that I was looking for and placed an order unfortunately that particular item was no longer available but was notified the next day so I ended up ordering another style that would work and placed the order, I started this on a Monday and received the chairs on Friday of same week. Their customer service is really
Good on keeping you informed. The chairs are very well made and were fairly easy to assemble it took 3 hours for a set of 6.

Their website is very accurate on description and dimensions of items. I have searched all over town and other websites and this one was the best. Again this is very well made and heavy duty my husband is a very large man and need strong and sturdy furniture we will be enjoying these for years! In the future if I need any other furniture I will look here first!

I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a couch but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. The sofa showed up in about a week and its very comfortable. Thank you!

Jeff was wonderful and helping me purchase my dining room set. I forgot to add the Extension piece to my order but he noticed it and corrected it for me.So happy I called. Received everything and it looks gorgeous. It was even prettier than on their website and fill the room perfectly. We even ordered the buffet for it to match. Thank you for such a great experience!

We needed a new bedroom set for my daughter but my husband and I were hesitant to purchase furniture without looking and feeling the product. We heard good things
About HomeCinemaCenter

The price was beyond our budget and that's when Mary stepped in to help! She worked with us with a price that was exactly what we were hoping to spend! She was kind and patient with us as well. We are grateful that she continues to offer her services. When it arrived it was even more beautiful. Thank you!

DO not do business we these folks. Defective couch arrives with a large hole through the fabric so we rejected shipment. They will not stand behind the product.
Their solution is to take a picture of the hole and have it repaired. Why would one want a repaired couch when a new couch was paid for? The customer service rep was short and rude. When I suggested that I should do business elsewhere, he responded "perfect". Provides a good view of their service to their customers. I'll deal with the damaged couch, but refurnishing the family room will be with someone else.

Randy

Ordered sectional online - followed up 5 days later- Person that answered was rude and hung up. Called back 2 more times to find out what was going on and was sent to voicemail. Tried to cancel order online but it said it was too late even though it now said it was back ordered! Sent them an email saying I needed to hear from someone about order and cancelling or I would just go through my bank and cancel. Mysteriously the complete order just disappeared from their site and the $2500 charge just disappeared from my account. Interesting way to do business if this is even a legitimate business? No one called - no email saying ordered was cancelled just vanished. I'll be calling bank to check tomorrow.