BE WARNED this place has absolutely horrible service. I placed an order on the 6th, have not got any updates on it. It has shown up on my account as a pending charge, fallen off, then shown back up. Tried to call them on the 14th. Was told they couldn't do anything for me and I had to send an email would literally only say "you have to send an email per the websites instructions". Guess what genius the email confirmation I was going off of that this company sent me when I placed the order does NOT say that. So the email I sent was to cancel my order. Now I'm going to go around to every social media platform this company is attached to and repost this.
See below their confirmation email, the only thing removed is my address email and phone number.
Thank you for your order. Your order number is *******, placed 06/06/2022 at 06:05PM.
Bill To:
Dusty Briedwell
Ship To:
Dusty Briedwell
PayPal Express Upgrade
Shipping Method:
Free Shipping & Handling
Order Details:
Code Item Qty Price Grand Total
CAT-*******-E Crowley Power Headrest Power Lay Flat Recliner in Espresso Chenille Fabric by Catnapper - *******-E
[Extended Warranty: 1 Year Manufacturer Warranty] 1 $993.25 $993.25
Subtotal: $993.25
Tax: $0.00
Shipping Cost: $0.00
Grand Total: $993.25
====================== HELPFUL LINKS =======================
- Find answers to many of your questions in our Help Section.
- Check Order Status at any time. (Please note most orders take 3 business days to process.)
====================== CUSTOMER SERVICE =======================
Home Cinema Center Customer Service
Email: *******@homecinemacenter.com
Call Toll-Free: *******056 (5 days a week, 9:00 AM to 4:00 PM Eastern Time)
===================== PLEASE VISIT US AGAIN ===================
Thank you for shopping with HomeCinemacenter.com!
We value your business and hope to see you again soon at http://www.homecinemacenter.com/
Do not use
none couldnt get one sent to me
I originally ordered because the items I wanted said free shipping in 2-3 days. It took almost 12 weeks to get my items. Ok, Covid, I get it. I let that slide. Now, we start to go downhill again. After so many weeks, I finally call to inquire about my order. After being on hold for 40 minutes, a very rude customer service person answers. I explain the nature of my call. He simply says, someone will get back to you within 5 days and hangs up. End of call! Five days later, I get an email that says, my order has shipped. A few days before I received my order, I read thru their "rules". In small print it stated, you MUST write on the delivery ticket that the box is damaged in order for them to warranty. (You are not allowed to refuse delivery) Thank God I read this. Sure enough, when my two boxes arrived, one was severely damaged. It was a cabinet, damaged beyond repair on all four sides. The entire frame was cracked, (it appeared to have been crushed or dropped) I read thru my paperwork and for damages, you have to email. I emailed HCC with their required pictures of the damage and a description of all of the damages. My cabinet was severely damaged, I sent pictures, one of damage on each side, one showing the entire frame cracked, one showing the top, the bottom corner, it was damaged everywhere! Five days later, I get an email that says, "your damage seems minor", here are your options: 1. We will credit you $125 ($829 cabinet) 2. We will repair the item, 3. We will replace with another 12 week wait and you must store the item until your new one arrives. I chose to replace since in my opinion a cracked frame is not repairable. Refund was not an option! Some time later, I get an email that my replacement item has shipped and to check tracking in six days and item will be delivered within 14 days. 15 days later, tracking still says "invalid number" and I still dont have my item. Again, I call HCC, but this time I know how they quickly speak and then hang up. I explain what is happening, again, the customer service rep says, "someone will get back to you within 5 days". Quickly, i said, wait! I would like to speak to someone please. He says, Ok, i will place you on hold, its a 3 to 4 hour wait, and bam!, he puts me on hold. This is when I left my first review. Ironically, after leaving that review, I received an email not five days later but within an hour! The email said, LEGAL NOTICE, Since you have resorted to company defamation, you now have 1 option. You may remove the social media reviews within 24 hours (11/5 5pm est). Should you choose not to do so, your contact information and social profiles will be added to national registries and in this case turned over to our attorney for processing of slander and defamation. This will carry a minimum damages penalty of $50,000 and you to appear in SC state court. This is a threatening email and I was not intimidated by it, although I think a lot of people probably remove their negative reviews. I, however, decided to remove the review until I received my replacement item. That item was received yesterday and today I am reposting my review. It is not slander or defamation if it is all true. Nothing I said in my review is slanderous. It is fact. This is the worst company I have ever dealt with, they are rude, unprofessional and threatening. I wish I had looked around for more reviews and gone to the BBB. I will NEVER order from them again, and I will surely let everyone I know of my experience with them. Stay away. They are not worth your hard earned money.
ORDERED ENTERTAINMENT CENTER 8/8/20. EVERYONE KNOWS YOU MUST PAY FIRST TO ORDER ONLINE OR ORDER DOESN'T PROCESS. RECEIVED IMMEDIATE CONFIRMATION EMAIL FROM COMPANY, AND ALSO CONFIRMATION EMAIL FROM PAYPAL, WHO I PAID THROUGH. ONLINE ITEM STATED IT WAS IN STOCK AND WOULD SHIP IMMEDIATELY WITHIN A FEW DAYS. A FEW HOURS LATER, MY HUSBAND WASN'T SURE THIS WAS THE PIECE HE WANTED, SO I WENT TO SEE IF I COULD CANCEL, BUT IT ALREADY STATED ORDER PROCESSED AND NOW CAN'T BE CANCELLED. IT WAS 7 AM. THE WEBSITE SAID YOU MUST CANCEL BY 1 PM. I ORDERED AT 3 AM, IT'S NOW 7 AM, AND IT'S ONLY BEEN 4 HOURS! WE DECIDED TO JUST CONTINUE WITH PURCHASE, THOUGH HAD CONSIDERED CALLING COMPANY. I RECEIVED ANOTHER EMAIL 8/13 STATING IT HAD SHIPPED AND WOULD DELIVER IN 8-14 DAYS. I WAS THINKING I SHOULD BE GETTING IT AT THIS POINT. I READ THEIR POLICY ABOUT RETURNS AS I ALWAYS DO, AND IT SAID YOU CANNOT RETURN ITEMS OR YOU WOULD BE CHARGED SHIPPING AND RESTOCKING FEE, BUT THEY WILL SEND A REPAIRMAN TO FIX OR REPLACEMENT. I INFORMED MY HUSBAND AND 21 YEAR OLD SON THAT IF THE PIECE ARRIVED DEFECTIVE, THEY WERE NOT TO REFUSE DELIVERY, BUT CALL AND INFORM THE COMPANY OF DEFECT. THEY BOTH UNDERSTOOD. WE WAITED AND WAITED... AND... WE CHECKED SHIPPING STATUS CONSTANTLY, BUT NO INFORMATION EVER WAS AVAILABLE. (JUST LIKE OTHER DISATISFIED CUSTOMERS - THERE WAS NEVER ANY TRACKING INFO AND YOU COULDN'T CALL ANYONE.) ON 9/14/20, I GET A CALL FROM THE SHIPPING COMPANY IT WILL ARRIVE TOMORROW - 33 DAYS LATER, NOT 8-14. THE LADY WAS KIND AND SINCE I WORKED AT BROYHILL FURNITURE HEADQUARTERS YEARS AGO IN BOTH DEALER SERVICES AND TRANSPORTATION PART, I HAVE MUCH KNOWLEDGE ABOUT THESE PROCESSES. I ASKED KINDLY BACK IF THEY ALLOW FOR FRONT DOOR DELIVERY AS THAT IS THE ONLY POINT OF ENTRY THIS SIZE PIECE CAN GO THROUGH. I EXPLAINED OUR DRIVEWAY AND FRONT YARD CONNECTION, WHICH IS FLAT, EASILY ACCESSIBLE, AND THE FIRST ENTRY YOU COME. THERE ARE ONLY THREE SMALL STEPS GOING INTO OUR OVERSIZED FRONT DOOR, OUR HOUSE IS VERY OPEN AND PIECES CAN GO RIGHT INSIDE. SHE WAS GRACIOUS AND SAID NO PROBLEM AT ALL AND WOULD MAKE NOTES. THE NEXT DAY, I RECEIVE A CALL STATING THE DELIVERY PERSON IS 30 MINUTES AWAY AND IS SOMEONE THERE. I SAID YES, MY SON IS, I'M AT WORK. I RECEIVED ANOTHER CALL 30 MINUTES LATER WITH A WOMAN DEMANDING ME TO GET OUTSIDE AND OPEN MY GARAGE DOOR. BAFFLED, I REALIZE WHO IT IS, AND CALLED MY SON IMMEDIATELY ON MY OFFICE PHONE, WHILE STILL ON MY CELL WITH THIS WOMAN. SHE IS RANTING TO OPEN OUR GARAGE SO SHE CAN PUT THE FURNITURE IN. I SAID NO MA'AM THAT CAN'T GO INTO THE GARAGE THERE AS THERE IS NO INNER ACCESS FOR IT, AND HAS TO GO THROUGH THE FRONT DOOR. SHE SAID NO, IT IS TOO BIG AND MUST GO THROUGH GARAGE. I SAID I KNOW IT'S BIG WHICH IS WHY IT CAN'T GO THROUGH THE GARAGE, THERE IS ONLY A NARROW STAIRCASE THERE WITH A NARROWER HALLWAY, THUS IT CAN'T GET IN. SHE CONTINUED REFUSING, SO, BOTH MY HUSBAND AND SON CAME ON FACETIME SO WE ALL COULD SEE WHAT WAS GOING ON. WE NOTICED SHE HAD DRIVEN HER TRUCK TO THE OPPOSITE SIDE OF THE HOUSE INSTEAD OF RIGHT IN FRONT WHERE WE ASKED AND ALREADY UNLOADED THE PIECE. SHE WAS ONLY ARGUING BECAUSE SHE WAS TOO LAZY TO LOAD IT BACK UP AND DELIVER IN FRONT WHERE THE NOTES SAID. SHE THEN STARTS PRETENDING SHE CAN'T UNDERSTAND ENGLISH AND SPEAKS SPANISH. MY HUSBAND AND SON, BOTH FLUENT IN SPANISH, CONVERSE BACK. CAUGHT, SHE CONTINUES PRETENDING BUT DID PUT THE HEADQUARTERS ON THE PHONE. AFTER REFUSING TO DO AS ASKED, HEADQUARTERS SIMPLY SAID THEY CAN'T KEEP WAITING AS SHE IS A CONTRACT DRIVER SO WE WILL HAVE TO REFUSE DELIVERY. WE SAID 6 TIMES, WE AREN'T REFUSING DELIVERY, THAT IS THE FURNITURE COMPANY'S POLICY AND WE WANT THIS PIECE. WE INSISTED WE WILL NOT REFUSE DELIVERY AS THEY ALREADY TOLD US IT COULD BE PUT THROUGH OUR OVERSIZED FRONT DOOR. I TRIED TO CALL HOME CINEMA CENTER IMMEDIATELY. A MAN PICKS UP THE PHONE SAYING HOW CAN I HELP YOU. I SAID I NEED TO ASK ABOUT AN ORDER I PLACED. HE SAID IS SOMETHING WRONG. I SAID THE DELIVERY PEOPLE WON'T DELIVER. HE THEN ACTS LIKE HE IS AN AUTOMATED CALL AND SAYS, "YOU HAVE REACHED HOME CINEMA CENTER, OUR BUSINESS HOURS ARE 9 AM - 4 PM EASTERN STANDARD TIME. THANK YOU FOR CALLING." I WASN'T PLAYING THAT GAME, SO I SAID, DID YOU SAY YOU CLOSE AT 4 PM. HE DIDN'T RESPOND. I SAID AGAIN, DID YOU SAY YOU CLOSE AT 4 EST? HE SAID, YES, YOU'LL HAVE TO CALL BACK ANOTHER TIME. I SAID, OKAY, I'LL CALL TOMORROW. I CALLED WITH MY HUSBAND ON THE LINE AT 9:45 AM TODAY. IMMEDIATELY THE MAN ASKED WHAT THE PROBLEM IS. I SAID WOULD YOU LIKE THE ORDER NUMBER OR SOMETHING TO HELP YOU KNOW WHAT I'M TALKING ABOUT. HE GOT VERY RUDE, AND SAID WHAT'S YOUR PROBLEM. I TRIED MULTIPLE TIMES TO REASON, BUT AMONG OTHER RUDE THINGS HE KEPT INTERRUPTING SO I COULDN'T SAY WHAT I WANTED OR NEEDED. I SAID, I'M TRING TO EXPLAIN, YOU KEEP INTERRUPTING, YOU WON'T LET ME TALK, I DON'T KNOW WHAT YOU NEED FROM ME, BUT I CAN'T GET MY POINT ACROSS. HE SAID HE DOESN'T HAVE TIME TO DEAL WITH ME AS HE HAS 15 OTHER CUSTOMERS WAITING. I SAID SIR, YOU ARE DEALING WITH THIS CUSTOMER AND I JUST GOT ON THE PHONE 2 MINUTES AGO. IF YOU DON'T HAVE TIME, THEN PLEASE GET ME A REPRESENTATIVE, SUPERVISOR OR OWNER WHO CAN HELP ME. HE STARTED BELITTLING ME AND CALLING NAMES. THIS IS 2 MINUTES INTO THE CALL! THERE IS NO NEED FOR WHEN WE HAVEN'T EXPLAINED YET. IT WAS RIDICULOUS, UNEDUCATED MIDDLE SCHOOL DRAMA. I SAID MY HUSBAND IS ON THE CALL WITH ME, AND WE WANT TO LET YOU KNOW WHAT HAPPENED. FROM BEGINNING TO THE END, HE CALLED NAMES, WAS EXTREMELY RUDE AND ARROGANT, AND THEN SAID WE REFUSED DELIVERY. A FEW MINUTES LATER HE CHANGED HIS STORY SAYING THE PIECE NEVER WAS DELIVERED AND STILL IN PROCESS OF DELIVERY SO NOW WE ARE LIARS ABOUT SAYING IT WAS BEING DELIVERED. HOW CAN A PIECE BE REFUSED IF IT WAS "NEVER DELIVERED YET?" THEN HE THREATENED US WITH A LAWSUIT - REALLY? FOR ASKING QUESTIONS... AND WE STILL HAVEN'T EXPLAINED THAT THE PROBLEM ISN'T EVEN HIS FAULT, BUT THE DELIVERY COMPANY'S. HE THEN HUNG UP ON US. I CALLED BACK 8 MORE TIMES. HE PUT IT TO VOICEMAIL. I CALLED FROM MY OFFICE PHONE AS I KNEW HE WOULDN'T RECOGNIZE THE NUMBER. HE ANSWERED AND PUT ME ON HOLD FOR A BIT. WHEN HE CAME TO I ASKED CALMLY IF HE WOULD LIKE TO HANDLE THIS PROFESSIONALLY, AND AM PUTTING HIM ON NOTICE THAT I WAS RECORDING THE CALL. I SAID WE NEED TO SPEAK KINDLY AND PROFESSIONALLY, AND I WOULD LIKE RESOLVE, BUT WILL NOT TOLERATE ABUSIVE NAMECALLING. HE LISTENED FOR A BIT. I EXPLAINED THE SITUATION AND THAT IT WASN'T HIS FAULT, WHICH IS WHY I COULDN'T UNDERSTAND HE GOT SO UPSET WITHOUT LISTENING. HE IMMEDIATELY GOES BACK TO ATTACKING, SAYS I WAS ON A THREATENING RANT FOR 20 MINUTES. I INTERRUPTED AND SAID THE PHONE SAYS 10 MINUTES AND VIDEO RECORDING SHOWS 10 MINUTES. HE TOLD ME TO SHUT UP SEVERAL TIMES. I ASKED HIM NOT TO SPEAK TO ME LIKE THAT AND ACT PROFESSIONALLY. HE THEN SAID IN THE LAST 20 MINUTES ALL I DID WAS CONFIRM REPEATEDLY THAT I DIDN'T PAY FOR MY PURCHASE, AND HOW DO I EXPECT SERVICE FOR WHAT YOU DON'T PAY FOR, OR WHY WOULD I EXPECT DELIVERY ON SOMETHING I WON'T PAY FOR. I HAD ENOUGH! (HOW DO YOU ORDER SOMETHING AND GET CONFIRMATION ONLINE IF YOU DON'T PAY?) I LET HIM KNOW I WILL DO EXACTLY AS HE PREVIOUSLY STATED AND FILE A LAWSUIT WITH DAMAGES AND MEET HIM IN COURT BECAUSE I AM DONE WITH THE ABUSE AND ACCUSATIONS. I DID PAY FOR MY PURCHASE, HE STOLE MY MONEY AND MADE PROMISES HE WON'T KEEP, AND I HAVE FULL DOCUMENTED PROOF. I INFORMED HIM THAT I DON'T TAKE THIS ABUSE FROM ANYONE, THOUGH HE MAY BE USED TO GETTING AWAY WITH IT. HE CONTINUED TO SPEAK DOWN AS IF WE WERE STUPID, SO I EXPLAINED THAT WE AREN'T THE UNEDUCATED TYPE, AND MY SON IS AN IVY LEAGUE SCHOLAR THAT HE HAD SPOKEN ILL ABOUT, MY HUSBAND AND I BOTH EDUCATED, HE WITH A DOCTORATE, AND HE COULD STOP IT. I FIGURED IF HE KNEW WHO HE WAS DEALING WITH, HE MIGHT STOP. NO, HE WAS SO ABUSIVE, HE DIDN'T CARE OR HAVE THAT KIND OF SENSE. INSTEAD, HE KEPT ON UNTIL I SAID SIR, I HAVE DOCUMENTED THE SITUATION WELL, AND I DON'T COWER TO ABUSE. HE SAID I'LL HANG UP ON YOU. I SAID NO NEED, AND HUNG UP ON HIM. THIS MAN IS MORE THAN LIKELY OPERATING A SMALL DEFUNCT BUSINESS OUT OF HIS HOME (POSSIBLY MOTHER'S BASEMENT). FROM WHAT IT APPEARS FROM OTHER REVIEWS HE DEALS IN OUTDATED, DAMAGED, OR MISFIT FURNITURE. I WISH I HAD RESEARCHED THIS MORE BEFORE PURCHASING - AS I TYPICALLY DO. IF ANYONE HAS ANYTHING ELSE TO ADD OR MORE INFORMATION, I AM OPEN AND WILLING. BUT AS EVERYONE BELOW HAS PREVIOUSLY STATED, THIS PLACE NEEDS TO BE SHUT DOWN. I AM ETHICAL AND PROFESSIONAL IN ALL MY DEALINGS, AND I DON'T HAVE TIME DEALING WITH ABUSIVE PEOPLE, NOR WILL I COWER TO IT.
UPDATE 9/22/20: I RECEIVED MY FURNITURE, ENTERTAINMENT CENTER, YESTERDAY, 44 DAYS LATER. I NEVER ONCE MADE A CALL TO CHECK ON IT OR HOUND HIM. THE ONLY CALLS EVER MADE WAS TO EXPLAIN THAT THE DELIVERY COMPANY WOULDN'T DELIVER THE PIECE, BUT WE FOLLOWED HIS POLICY. THE VERY DAY AFTER THE DISGUSTING ORDEAL ABOVE, I RECEIVE AN EMAIL STATING "LEGAL NOTICE" ACCUSING ME OF REFUSING DELIVERY, AND I HAVE 24 HOURS TO RESCHEDULE OR NO REFUND WILL BE REISSUED IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS. FIRST OF ALL, LET ME SAY, DON'T BE FOOLED! I HAD ALREADY BEEN IN CONTACT WITH THE DELIVERY COMPANY, AND SPOKE WITH THE KIND LADY AGAIN, AND SHE APOLOGIZED FOR THE MESS AND SAID THEY WOULD SEND SOMEONE DIFFERENT OUT TO DELIVER IT PROPERLY. IN HIS EMAIL, HE SPEAKS FOR THE DELIVERY COMPANY, WHICH I TOLD HIM HE HAD NO RIGHT TO SPEAK FOR ANOTHER COMPANY. HE ALREADY VIOLATED HIS OWN TERMS, AND HE WANTS TO ACCUSES ME OF VIOLATION. HE HAS NO PROOF! IF YOU HAVE WELL DOCUMENTED PROOF OF EVERYTHING, YOU DON'T NEED TO COWER TO THIS FOOLISHNESS. NOT ONLY CAN HE POSSIBLY LOSE HIS BUSINESS, HE COULD END UP FINED OR SUED, OR POSSIBLY JAILED BY A JUDGE FOR PRACTICING LAW WITHOUT A LICENSE BY USING "LEGAL" TERMINOLOGY AND MISREPRESENTING HIMSELF OR HIS COMPANY. HE THEN WENT ON TO EXPLAIN THAT MY ORDER WOULD BE SENT TO LEGAL AND COLLECTIONS TO PROCESS ACCORDINGLY. WITH THIS, HE WAS MESSING UP MORE. HE GAVE ME MORE LIBEL TO CRUSH HIS BUSINESS AS HE TOOK MY MONEY ON 8/14/20 OUT OF MY ACCOUNT AND DID NOT DELIVER PER HIS OWN WEBSITE TERMS AND PROMISES. NOW HE WANTS TO THREATEN AND HARRASS? I SENT HIM A CAREFULLY WORDED EMAIL ASKING (AND HOPING) HE WOULD DISCONTINUE COMMUNICATION AS HE CONTINUED THREATENING, HARRASSING, CALLING NAMES, LYING, ACCUSING OF NOT PAYING FOR WHAT I ALREADY PAID, AND MUCH MORE. I GAVE NOTICE THAT ANY FURTHER COMMUNICATION OF THIS NATURE WOULD BE TAKEN AS HARRASSMENT AND I WOULD PRESS CHARGES. I ASKED HIM TO CONTACT HIS ATTORNEY AND LEGAL DEPARTMENT AND COMMUNICATE TO ME THROUGH THEM TO DISCUSS BUSINESS. A SMART PERSON WOULD LISTEN TO THAT AND NOT JEOPARDIZE THEIR BUSINESS. I RECEIVED A REPLY NOT LONG AFTER, STATING SINCE I RESORTED TO THREATS AND HARRASSMENT, HE WAS FILING A LAWSUIT. HE FURTHER SAID I HAD 24 HOURS TO REMOVE ANY REVIEWS FROM SOCIAL MEDIA AND IF NOT, HE PROCEEDED TO TELL ME THE OUTCOME OF WHAT WOULD HAPPEN IN COURT. APPARENTLY, HE IS NOT ONLY A FURNITURE DEALER, BUT ALSO AN ATTORNEY, FINANCIAL ACCOUNTANT AND JUDGE. HE LET ME KNOW THAT THE FINAL COURT DECISION IS I WILL FACE A PENALTY WITH MINIMUM DAMAGES OF $50,000. I HAVEN'T EVEN HAD A DAY IN COURT YET, AND ALREADY THE OUTCOME HAS BEEN DECIDED FOR MY FATE. YOU SEE, IF I BELIEVED ANY OF THIS, I WOULD BE WORRIED. BUT THE BOTTOM LINE IS, YOU DON'T TAKE A BULLY'S WORD FOR IT. I REPLIED I WELCOMED HIM TO FILE HIS LAWSUIT IF HE FELT HE MUST, AND I WILL ACCEPT SERVICE OF PROCESS.
DO NOT BE AFRAID OF BULLIES LIKE THIS. THERE ARE LAWS AGAINST ALMOST EVERYTHING HE IS DOING, AND THAT IS WHAT THESE SITES (LIKE SITEJABBER) ARE FOR - TO ALLOW PEOPLE TO UNDERSTAND HOW NOT BE TAKEN ADVANTAGE OF, AND WHO MIGHT BE DOING THAT TO INNOCENT CUSTOMERS.
BY THE WAY, I DID RECEIVE MY FURNITURE. IT IS VERY NICE. THANKFULLY, IT IS IN ONE PIECE. THE SECOND DELIVERY WENT WITHOUT A HITCH, AND THE DELIVERY DRIVERS COULD NOT UNDERSTAND WHY THE FIRST ONES WOULDN'T DELIVER AT THE EASIEST POINT LIKE WE ASKED. AS A MATTER OF FACT, THEY EVEN DELIVERED THROUGH OUR FRONT DOOR THOUGH WE SAID THEY DIDN'T HAVE TO. I ALMOST FORGOT TO SAY, HE APPARENTLY CONTROLS THE SHIPPING COMPANIES ALSO, BECAUSE HE SPEAKS FOR THEM. AS LONG AS NO MORE MONEY COMES OUT OF MY ACCOUNT, I'M GOOD. I HAVE WHAT I ORDERED IN ONE PIECE, AND WE CAN PART WAYS. LET'S HOPE!
After shopping around for a while, I found the dining set I was looking for at homecinemacenter. It was considerably less than I found it elsewhere. Everyone was pleasant to deal with and my set came in a timely fashion. I would highly recommend anyone looking to purchase a set to strongly consider bedroomfurniturediscounts.com
I bought a bunk bed for about $800 that arrived with the major piece broken (splintered wood). I sent my first email requesting a replacement with all the information they required including pictures and receipt on September 3,2016. They did not want to do a complete return and replace of the entire item, like Amazon would do. They wanted to fix the broken part. After 26 emails, numerous phone calls, contacting my credit card company, waiting patiently for the "technician" to come fix it (which never materialized because there isn't one in my area-I even found one myself in a different town to ask his opinion as to whether it could actually be fixed-he wasn't sure), and contacting the manufacturer directly regarding warranty, this is the response I got on Dec 9,2016, after I refused delivery on the piece they finally sent me (and which I refused to pay shipping on-again). To clarify, I had referred to the broken piece as "headboard" the entire time. The pictures I sent referred to a broken "headboard." No one ever communicated to me that it was not considered a "headboard."
"The piece you requested was the headboard. The headboard was sent. It is with RL Carriers and will remain there until 12/13. If you do not schedule pickup it will be disposed of on 12/14. We are sorry that you did not request the part that you had intended however all emails with you clearly confirm this piece. We will not blindly ship furniture around the country at no charge and be held accountable. If you want the new box you have specified the charge is $468. Please call to make your purchase. "
Your claim has been closed.
Thanks,
Ania
Home Cinema Center
*******056
So I was supposed to buy the piece all over again!?! They tried everything to avoid shipping me a replacement piece, and 3 months later this is what their solution was; because they couldn't bother to look at the pictures I had sent or communicate with me in a respectful way and ask for clarification before sending something out. After this email, I called and spoke with the man (again) who I'm sure is the same rude man others have encountered and respectfully requested my replacement part and that I was not going to pay for the replacement nor shipping. He's the only person you can talk to. Ania probably doesn't even exist, because I was never able to talk to her.
During all of this, I became worried about my dealings with this company, so I belatedly looked it up on BBB. This is what I found:
"This business notified BBB serving Central Virginia on April 19,2016, that the business has moved out of BBB Central Virginia's service area and is now located and operating in Myrtle Beach, South Carolina.
According to information in BBB files, this business is no longer in business."
So I sent Home Cinema Center an email including the BBB's write up and that, "I would like to know if this information is true and if that is why I am not being contacted?" No response to this. No surprise.
In conclusion, the furniture Home Cinema Center sells can be bought at a number of legitimate sellers that treat their customers with dignity and respect. The furniture is not the problem, this company is. I regret giving my hard earned money to this unworthy company. I did finally receive my replacement, but the few dollars I saved by buying from them were not worth it!
Be persistent if your furniture arrives broken. Be sure to open everything right at delivery and refuse delivery if it's not perfect.
My recent experience with this terrible company:
I originally scheduled with the shipper to receive the order on 3/2. I set aside a half day to receive the delivery; the shipper did not attempt delivery on that date. I called the shipper the next day on 3/3 and they offered no explanation and said delivery would be made later that day. They did not come to my property on 3/3.
I then contacted Home Cinema Center the evening of 3/3. The gentleman I spoke to on the phone said I would have to call back the next morning to speak to customer service. He has a distinctive voice. I called back the next morning to speak with customer service; the same man answered the phone and suddenly he reported he was customer service and took down my information.
I eventually received an email from Kelly who had contacted the shipper. Kelly stated that the shipper had attempted delivery and nobody was home. I indicated to Kelly that this was impossible because 3 people were home at the time of attempted delivery, including someone working in the driveway all were expecting a delivery. Kelly indicated that the shipping company had GPS and could confirm it; I asked for a printout of the delivery attempt, in part to help troubleshoot the situation. Kelly did not respond to this request. Kelly indicated that I would have to set aside yet another 4 hours, and pay the shipping company directly for them to make a 3rd appointment for delivery, and that if I did not do so by 3/8 the mattress would return to your store and I would be assessed a large shipping fee and another large restocking fee on the return.
My wife contacted the shipping company on the day of 3/7 to schedule yet-again with the company. In the course of her conversation with the company, the company acknowledged their deliver attempt on 3/3 was made to the wrong property. They were unable to schedule delivery and were to call back that day, and never did. My wife called again on 3/8 and finally scheduled a successful delivery on 3/8.
The mattress arrived in an acceptable condition but did look like it had been dropped off a truck several times. The packaging was barely adequate and the product did have a small scuff of dirt when removed from the wrapping. The larger issue, however, was that the company had sent the wrong mattress. At that point I had had such a terrible experience with Home Cinema Center, and its agents, I gave up.
DON'T MAKE THE MISTAKE WE DID AND READ:
Ordered a over sized sofa chair on Jan 23rd. Received email on Jan 30th stating that the chair had shipped and to expect phone call with in 5 to 7 business days to set up delivery in our area. We were never contacted so called shipping company for status. After a wild goose chase to track down chair we were informed that the chair was never shipped, was sitting in warehouse entire time. Home Cinema blamed the shipping company, shipping company blamed Home Cinema, nobody wants to take blame for mistake.
After nearly a month from purchase, the chair was delivered. This is what they do not communicate to you and this is how they get you. The Driver will "drop off" the item. The Driver will not come inside home. Driver was 2 hours late from 3 hour wait window. By the time he showed up to house it was 730pm and was dark. You must sign for the furniture but what they fail to tell you is that when you sign the delivery slip you are signing that the item is in "good condition" (in print so small unless you have a microscope you will not see it." You are expected to FULLY INSPECT the item, meaning, completely unwrap it, check every nook and cranny, sit on it, use it, make sure all parts are there BEFORE you sign and BEFORE driver leaves. This is unrealistic for several reasons. A throughout inspection could take hours to see all damage. Drivers are on a schedule and want to "dump and go" second if you are a petite female like me, in this situation the chair was bigger then me, was wrapped like a mummy and was so heavy could not be lifted to inspect underneath. Unlike every other purchase where a delivery slip signature simply states that you received the shipment, this deceptive trade practice indicates that once you sign, you are releasing them from any liability unless you specifically write on the box the item is damaged, broken etc.
After driver left, it took almost an hour our to fully unwrap chart only to find that the chair was broken in 2 pieces. Contacted the driver he stated that he is"just the driver" Contacted Home Cinema within an hour of drop off. Instructed to send and email with pictures. Pictures were taken, emails were sent. No response from company. The person who answers the phone at Home Cinema Center, is also the same person who is the operator, customer service representative, manager and president…it's a one man show and a joke of a business!
We had to get the credit card company involved to finally get a response. We were given a choice of returning the chair and paying for shipping and a 20% RE-STOCK FEE, even though chair was damaged or have someone come out to "repair" the chair. In short, we are stuck with a broken chair that we paid $800 for. A costly mistake on our end for not making the driver wait 2 hours so a military inspection could be performed before signing. Yet after speaking with others who were in the same situation and did everything according to protocol ex": call within 48 hours, write "damaged" on delivery slip, take pictures etc they still were not resolved with a refund or new chair so I'm not confident had we handled this differently we would have been compensated anyways. Home Cinema said they would pay for repair. They sent a repairman, he said it would cost $325 and upward and Home Cinema stated after the fact that they would only cover $125 of the repair. Our plans for ordering the matching sofa and loveseat from Home Cinema end here. Save yourself the time and headache and go to a reputable business with customer service.