They honestly have some really high end looking clothes at reasonable prices. Very on trend and fashion oriented. I have loved every piece I've gotten from there, and none of them look or feel cheap like forever21 sometimes does.
As for the customer service in the stores. I don't know why anyone bothers to complain about it. What do you expect? The majority of people who work at places like H&M and Forever 21 etc are kids. You honestly think you're going to get 5 star customer service from a place that sells $5 clothing items? Go shop at Burberry and quit complaining.

The only thing worth buying are basic tops and similar items. I've had bras from here and they feel cheap, but they get the job done and look fine enough. Same with underwear.
All the jewelry and shoes are the chinky junk you can get at any store that doesn't have a legit jewelry or shoe section. H&M is a fast fashion company meaning everything is meant to be made cheap (ergo, lesser quality, hence only being good for basics) and either sell quick or get thrown out. So yes, it's cheap material probably made in sweatshops, but if all you need is a basic black t-shirt or simple sweater, you can't go wrong.

Seems like the average time to be shipped is 7+ days from what I've been reading. 7+ days sitting in the warehouse... This is not on par with most online retailers you buy from today. Most ship within A DAY or two.
Do they promote more sales and orders than the warehouse staff can handle in a timely manner? Maybe, either way it should be addressed. Bad experience for a first time customer.

I really like the corduroy jackets and flannel shirts from the new collections. Those items are timeless classics just like jeans.
Seems like they will always be in fashion.
It's also great that I don't have to spend a lot of my money on such quality clothing.

H&m is absolute cheat brand.

I placed around 30-35 orders with multiple items. The returns were sent back all carefully from my end. Then they told me they haven't received my returns after 6 months when I chased. I had to prepare an excel sheet to track all my orders and returns which consumed so much time. They refused to give my refunds for 2 of my returns of 1039 and 799 rs.

Be very careful with them. They don't initiate return until u chase and sometimes not even after chasing. It never happened with any other shopping site. Customer service literally says. There is no one above us to escalate and they are so unwilling to help. I literally cried when I had to explain too much to get my genuine money back and still dint get.

Boycott h&m.

Pathetic service. Not Processing refund it's been more then weeks. Not responding properly or giving reason for failing to process the refund when all there products are returned and I hage received confirmation mails as well. Poor service extremely dissatisfied.

I buy all my childrens clothes from H & M. Last summer I had almost every single style of dress they sold for my girls! I love their kids clothes, although the cheapest items don't always wash up well but when you are getting 3 for 2 offers that are already pretty cheap you can't really grumble. I shop here when buying for my nephew too. The boys stuff is very cute.

I do find that when ordering online however, I can wait an awfully long time to receive my goods compared to other online shops I use which can be frustrating but with regards to value for money and clothing choice in general I love shopping here.

I will not order from H&M again! Please be weary when doing so!
I recently placed an order that was $222.16.
It declined my order for whatever reason twice then accepted when I checked out with PayPal.
I was charged THREE TIMES! Charged for failed orders! Nearly $700 due to a system failure. Customer service claims they can do nothing other than I have to wait 3-5 business days for the funds to go back into my account.
This has really screwed me over & I can only imagine who else it will/has impacted negatively.
I have children to feed, bills to pay. I do not have time or the funds to pay a temporary extra $500. It's so disappointing.