H&M at San Marcos Tanger outlet mall making full for not giving discount as mentioned, miss Rozy (manager) is also rude
Got very bad experience

Only synthetic and polyester dress. Not confortable..

I placed a recent order with H&M to be sent to my family's place, to arrive while I was visiting and helping my 80year old relative. The shipment window states that even with COVID, 9 days is the max delivery time from the ORDER date. It past 9 days, so I contacted H&M to see what was going on. My tracking number showed that the package hadn't moved in over 5 days. When I reached out the customer service representative told me that it hadn't even technically shipped yet, it was just sitting with one of their shipping partners and that USPS hadn't even picked it up. This is on the 9th day, and the day I'm supposed to be receiving it. I explained this to her and tell her that I will be leaving town in just a few days and it hasn't even shipped yet. So I asked if it can be somehow forwarded to my home address. She tells me she can't do anything about it, neither can H&M, and then I should contact my post office(who will not let you change it and tells you h&m is responsible for changing it). She then tells me that it can take up to 22 days to receive an order, and that the 5 to 9 days on the website, is just a rough estimate and not likely. She tells me that it's not outside of the 9-day window yet(even though it it's the 9th day and it is states away and not shipped), And that I should add an additional 13 days to that and if I don't receive it I can file a lost package claim. I explained again that I was out of town helping family, and that the address that was being sent to was not an address where I could get something from after I left. She ignored me and kept copying and pasting the statement about how shipping can take up to 22 days(which is NOT listed on their site). Their site states "5-7 BUSINESS DAYS" in the reference chart about covid and at checkout 5-9 days. 22 days is more than double that and it's not disclosed.
So now i will be out the money for the entire order. If they had just been truthful about the shipping dates I would have had it sent to a different address, But instead they're lying to their customers and giving a false date this less than half of what the actual shipping date is promised.

I will not be shopping with H&M ever again.

EDIT:
Over 31 days later the package arrived. H&M made me pay an additional $10 to get ti from the post office. After 2 hours on the phone, they promised that I could return it past 30 days since it was in transit due to COVID and that they'd give me a refund for what I paid in shipping... when I got to the store to return what didn't fit, I was told I could NOT return past 30 days, even though customer service told me I COULD. They tried to pass it through manually, and instead of the $45 I was owed back, I was told it would get $26 because the customer service rep didn't refund me for the shipping I paid, but adjusted my items price so that my clothes was cheaper and if I tried to return it H&M would still get to keep my money. The staff at H&M saw this and tried to refund it anyway, stating how wrong the online service was and how it shouldn't happen. Everything went through(even though they couldn't get my full refund amount, it was about $3 less than what I paid) and then I got an email over 2 hours after I left the store saying my refund was REFUSED. So now they have my items AND my money! DO NOT BUY FROM THEM! YOU WILL NEVER GET YOUR MONEY BACK.

I love your clothes. I want yall to send me a sponsor. And let me get free clothes for life please!

(USPS) Your item arrived at a shipping partner facility
Hello (876boss)

Your item arrived at a shipping partner facility at 10:12 am on June 24,2019 in GREENWOOD, IN *******. This does not indicate receipt by the USPS or the actual mailing date.

Tracking Number: 92xxxxxxxxxxxxxx*******

This simply means your order is on its way...

A 3rd parties company is carring it to the nearest USPS drop off point to you until then its bouncing around till it actual reached USPS postal

Stop worrying usps tracking service for 2-8 days ground just sucks (well the tracking update is)

Got my package from Indiana to Floridian in 5 days to me here in ja that pretty fast in comparison to my normal wait time

If you have a event coming up you will get your order... might just take a little while

Factors of which the rate of receiving your packages is dependent on where the item is shipped from and where its shipped to if it ground travel across the country obviously it going take longer

My advice always update free shipping sites saves you the worry and wait time

Site to use for update are: https://www.17track.net/en
http://parcelsapp.com/en/tracking
2:

So here my experience with this:

I am from Kingston Jamaica however i use a shipping company call quikshipjm located in Hialeah Florida to send my
Packages to then they ship them to me here in Jamaica.

I had always order stuff online and had my seller use ups, Fedex etc and the tracking information was fine updated daily

Till it arrived at my shipping company.

However i bought some stuff from H&M usa which was about $46.00 usd so i Qualified for free shipping

Any who i make a order on June 21th of 2019 first time i had retrieved tracking information with usps so i was a bit

Skeptical with my package been misplaced has i had read review of people saying they haven't reviewed their order.

Good news is my package arrived in FL today is 28 th of june 2019 in total 5 business days

I personally im pleased with the service

So over all dont worry you will get what you ordered or is been sent the usps closest to you

I purchased a backpack from H&M a few weeks back. One of the zippers broker the first day and the second one broke about a week later. Due to my work schedule of two jobs, I wasn't able to exchange it when the first zipper broke but when the second zipper broke, I didn't have a choice. I called customer service first and told them I just wanted an exchange and wouldn't be able to go all the way home to get the receipt. I was assured that an even exchange would be absolutely no issue and I proceeded directly to the Galleria at Sunset Mall in Las Vegas where I made the original purchase. I had the misfortune of being assisted by David whom had the nastiest attitude and some of the worst service I received and I felt it was very unnecessary. First of all, even though I was highly frustrated, my initial greeting to him was upbeat and cheerful. I always do this intentionally because I want things to go smoothly. David did not reciprocate my energy. In fact he was incredibly combative immediately. I explained to him that I just wanted to exchange and showed him that I couldn't close the backpack which was full of my daily items. Mind you, I had walked from my job to the mall with a backpack that would not fully zip. What I was trying to explain to him was I needed to get another bag and I didn't want my personal items strewn on the counter. Good customer service would have been showing me where the options for other backpacks are but he just pulled out a shopping bag and slapped it on the counter and waved towards where the bags were. I forgot to mention that the first thing he said to me was that I couldn't get cash back and where is my receipt and that they don't look up receipts by the card used. I never asked for cash back so to me that information was unnecessary. The real issue to me was when I became frustrated and let out a deep sight and perhaps a slight eye roll he has the sheer audacity to say to ME, a longtime customer and grown grown adult, "you don't have to roll your eyes." That is when all bets were off. I do not care what the circumstances are, I will not be chastised as if I am a child by any individual with whom I am spending money or by ANYONE period. He then proceeded to continue to attempt to provoke me by becoming less helpful, more combative and continuing to respond back to everything I said. I am not his child nor was I acting like one and I do not have to be subjected to that type of service. This occurred in front of numerous other customers and store associates. I need H&M to understand that none of their customers of any age comes in to their store to be belittled, humiliated and spoken to condescendingly by any of your associates especially when the reason for my return visit was due to your faulty product. David at Galleria at Sunset was completely out of line and your management and your customers need to be made aware that this type of interaction is unwarranted and unacceptable. I will post this on as many review sites as I can and share this experience with my large worldwide circle of influence. Thank you.

I have been with H&M for over a Decade. By far was one of my favorite stores until Sept this year. As you all know Aug-Sept is school year beginning and of coarse me being a First time mom to a Preschooler I ordered my daughter a whole new wardrobe for back to school. To make a long story short for some reason that order was delivered to one of my old addresses that i moved from 2 years prior. But if you guys knew me you would know ever since i had my now 4 year old i order from hm every month 1/2 to 2 months so the fact that i ordered from them right b4 this order and it came without a problem that time and sent to the wrong address this time still baffles me. But moving on that package eventually was scheduled to be returned. Customer service told me i would have my money back in days... Never recieved it on that day. I called atleast six times over the period of 2 weeks and finally after a month i got word that it takes up to 14 days for you to get your refund. Remind you guys this was Sept. 3 and school started Sept 5 or 6 so I didn't receive my refund of $230 until Oct. 26. So you would think i would learn my lesson right? No, my Dumbass proceeds to order from them again on Nov. 2nd after i recieved my refund and this time its for Thanksgiving. What do you think happened? No, not that it was delivered to the wrong address... This second time it had to be returned due to UPS finding the box empty when they recieved it. Now, idk if H&M shipped an empty box or if UPS or H&M stole my items but that was another 3 weeks and again my Daughter didn't have clothes. But, of coarse I try to give them one more try and Yesterday I did it. I ordered my daughter's Winter Wonderland outfit thinking I would recieve it by this Friday because everytime I've ordered from H&M and it came to my house it's always been 2-3 business days but guess what? Since its Christmas H&M takes 5-7 business days meaning... Again, no outfit for my daughter's Recital. So, this morning I notice it hasn't shipped so I called Customer Service to see can I cancel it or change the shipping but they refused and hit me with "We only give people 5mins-1hour to Cancel an order" So, like the last two times I have no extra money to buy her something else so im definitely finding myself in a bind once again. My advice to you and the thing I learned from this is if you do buy online always have a backup plan and be prepared for $#*! to go wrong. This was honestly my last try. It's bitter sweet because I love H&M but it's not worth all of this foolishness. Below is a pic of my order history. Good luck guys, and Merry Christmas.

I purchased clothing for my 16 year old son and the pants did not fit. He left them on the counter for me with instructions to get a larger size but lost the receipt. I brought them into the store to try to exchange them for a larger size and the manager indicated that if I did not have a receipt, there was nothing they could do. All of the tags were still on them, including the price tag and they were obviously unworn but she refused to even look at them or offer any suggestions. I called the customer service line. After keeping me on the phone for 24 minutes "logging" my complaint, the attendant told me I could have asked her to look up my credit card in the system to find the receipt. I asked why the manager did not offer this solution. He said he did not know, so I indicated to him, that it was not going to be a pleasant experience if I just went in and asked the already unhelpful manager to do this when she already didn't want to do anything to assist her customer. Then he indicated that maybe I could wait to get my credit card bill and try to take that in to show her. I became angry that I was on the phone for 24 minutes before these ideas were even generated and told them that there was a very easy, common sense solution - I was standing outside the store as I did this, all I wanted to do was exchange some pants! He transferred me to his manager. The manager then told me that in fact, the store cannot look up my credit card. I asked, why would they suggest this if it wasn't true? He said he didn't know, he would speak with this employee. I asked what they could do about my situation, he said "we can't really do anything. It's a strict policy in Canada and it's up to the store manager. " I asked - so you are willing to alienate a customer over a very simple issue of an exchange? He said there was nothing he could do about it. I asked him if I could speak to his manager. He said he was the highest ranking empoloyee I could speak to in the company. No one above him would speak to me and that his manager was only there for his personal development. CAn you imagine that? I apparently spoke to the highest ranking individual at H&M (an obvious lie) and they couldn't do ANYTHING for me. Now I have two pairs of unworn jeans (only worth $50 buck each but still!) and a very sour taste for the complete incommpetency of H&M. Think twice before shopping there! The customer service engine is clearly only on autopilot and has no common sense...

I went shopping with my friends on Sunday (4/23) at H&M. They didnt want to go there but I really did and we all ended up buy a couple items each. When we went to check out the lines were very long and it took a while for us to get to the counter. Once I got to the counter the staff member checked me out very quickly. He handed me my receipt and thanked me for coming. When I went home that evening I decided that I didn't need another bath suit so before work on Tuesday (4/25) I went back to H&M to return the bathing suit. I waiting in another long line and when I told the staff member I needed to return these items she said she could take back the top but not the bottom. I asked her why because I was not told this when I checked out on Sunday. She started to turn my receipt around that I handed her for the return and started underlining something saying that there are no returns on bathing suit bottoms (mind you I got the receipt after purchasing my items). I told her I understood but that I was not told when I was checking out on Sunday and if I was then I wouldn't have bought the suit in the first place.

She said she would ask a manager but that they have a new policy that they don't do returns on bathing suit bottoms. Again I told her I understood what she was saying but that I was not told before I checked out on Sunday. The manager came over and I explained to her what happened and she went on to tell me that they got an email from their corporate office saying not to do refunds anymore on bathing suit bottoms. I told her I still understood what she was saying but that no one informed me of this policy before I purchased the bathing suit bottoms and I asked if she could understand where I was coming from and to help me out. She told me that if she did this for me then she would of everyone.

I don't feel like I should be punished because one of H&M staff members failed to do their job and inform me of the return policy for bathing suit bottoms. I bought the suit on Sunday and only wore it once when I tried it on in their dressing room. The tags were on the items and you could clearly see it hadn't been worn. I am a manager as well and I am constantly working with customers about any kind of issues and it is up to me weather I help them out or not and most of the time I try to make them happy before they leave my business. I told the manager at H&M that it was up to her or not to help me out and she agreed with me that it was and still didnt want to help me out. The bottoms were only $12.99 and had never been worn other than me trying them on. This company really needs to find better staff who know all of the policies and who can give better customer service instead of getting a bad review. I will not ever bring me or my friends to another H&M store again.

I was very excited to shop from H&M pheonix mumbai. It was sale end so i went with good hopes to shop good and cheap. Didn't like anything in sale but i came too far so picked regular denims.
It was late and fitting room was closed therefore not able to try the denims i liked. They have BUY NOW, DECIDE LATER policy and customer service man told me that i can easily exchange it at my near by H&M store also.
I took it but fit was not good. I have to get it exchange whitin 30 days. After a week i have to rush out of town for a month. So i rush to H&M store aftr my office to get my denims exchanged. It was 9, crew was not at all helpful. I called them 2-3 times but no one came and helped dedicatly. Soon they announce to close fitting room. I took few other denims to try. Staff was very rude. While leaving fitting room one of staff asked me to get back items from trial room. Very politely i took them out. Then he asked me to get the hangers. They way he asked i lose my cool but still politely said i am running late and have to rush to counter to get my return.
The staff at counter accepted my return and was ready to give me credit note merchandise card. Then this same man from fitting room came and said that they can not give credit note at different store. I have to go back to same store to get it back.
He force me to exchange it with something else. The denim I picked earlier was of 2000 and all other were of 3000. So I was not ready to buy something in hurry and add more money to it.
But he kept forcing on exchange. Even after explaining him several times at it is impt that ai get return today only as i will not be available later. He was not ready to listen.
What is the use of having these big brands all over the city when u can't even have good proper return policies. Even local shop people act respond better them them.
I had such a bad time explaining him and coming all the way to return and get my money credit note. I really felt bad with shopping with them. Staff was throwing attitude, no way cooperative.
Never want that bug again from them. And staff should given proper knowledge and should not that it can be exchanged in any H&M store. They should learn to talk ti customers properly and comprehend with them.

Worst brand ever.