Reniah N.

I have been with H&M for over a Decade. By far was one of my favorite stores until Sept this year. As you all know Aug-Sept is school year beginning and of coarse me being a First time mom to a Preschooler I ordered my daughter a whole new wardrobe for back to school. To make a long story short for some reason that order was delivered to one of my old addresses that i moved from 2 years prior. But if you guys knew me you would know ever since i had my now 4 year old i order from hm every month 1/2 to 2 months so the fact that i ordered from them right b4 this order and it came without a problem that time and sent to the wrong address this time still baffles me. But moving on that package eventually was scheduled to be returned. Customer service told me i would have my money back in days... Never recieved it on that day. I called atleast six times over the period of 2 weeks and finally after a month i got word that it takes up to 14 days for you to get your refund. Remind you guys this was Sept. 3 and school started Sept 5 or 6 so I didn't receive my refund of $230 until Oct. 26. So you would think i would learn my lesson right? No, my Dumbass proceeds to order from them again on Nov. 2nd after i recieved my refund and this time its for Thanksgiving. What do you think happened? No, not that it was delivered to the wrong address... This second time it had to be returned due to UPS finding the box empty when they recieved it. Now, idk if H&M shipped an empty box or if UPS or H&M stole my items but that was another 3 weeks and again my Daughter didn't have clothes. But, of coarse I try to give them one more try and Yesterday I did it. I ordered my daughter's Winter Wonderland outfit thinking I would recieve it by this Friday because everytime I've ordered from H&M and it came to my house it's always been 2-3 business days but guess what? Since its Christmas H&M takes 5-7 business days meaning... Again, no outfit for my daughter's Recital. So, this morning I notice it hasn't shipped so I called Customer Service to see can I cancel it or change the shipping but they refused and hit me with "We only give people 5mins-1hour to Cancel an order" So, like the last two times I have no extra money to buy her something else so im definitely finding myself in a bind once again. My advice to you and the thing I learned from this is if you do buy online always have a backup plan and be prepared for $#*! to go wrong. This was honestly my last try. It's bitter sweet because I love H&M but it's not worth all of this foolishness. Below is a pic of my order history. Good luck guys, and Merry Christmas.