HebeosReviews 5,167

I am absolutely disgusted with this company. I ordered a dress for my vow renewals and provided custom measurements. When the dress arrived it was not made to measure with off color sections. The material is cheap and it does not look at all like the dress that they advertised. I contacted hebeos customer service letting them know I wanted a refund. They denied my refund saying I ordered a std. Size dress (which I did not. Provided custom measurements when I placed the order). They then said there are slight errors in the dress I have to accept? Warning do not do business with these folks. I lost $150 in this and will never order from Hebeos again. I am very disappointed in such bad customer service. They are a bunch of thieves!

They only want your money and will not give a refund even if the dress does not fit or look anything like the picture online! You are taking a risk with your money by purchasing from them! My dress was NOT a custom size or measurements and I was informed that it could not be used if returned and was not given a refund! They are frauds and I wouldn't order anything over $20 because that's about how good the quality is! COMPLETE RIP OFF!

Purchased A-line gown MY size but sleeves were tight & tried to return. They insisted I ordered the wrong size & refused to refund

If only I had found this site prior to ordering I never would have done business with this company. Dress arrived- wrong color. Dress was to be a dark green- the one that arrived was teal. Provided photos yet they insist the colors are the same. They are not. The dress is also a poor fit despite having sent measurements to their specifications. They refuse to remedy the situation so we are are stuck with a dress (not inexpensive by the way) that we cannot use and have to come up with some other dress in the next two weeks.

I was hesitant to order from an overseas company but had decent luck with one last year so thought I would give it a try at my daughter's Urging since she found something she loved. Huge mistake. Never again. Please save yourself the trouble and choose a different company.

BUYER BEWARE! My sister's dress was sent back 1 day after 2 failed FedEx delivery attempts (she lives in an apt building the the FedEx driver was too lazy to ring the bell). They did not keep the dress at FedEx and by the time I made it there they had already sent it back to Hebeos. We tried to get this "company" to send the dress back and we offered to pay to reship and they are refusing. Claiming the package was destroyed and it's not their fault. I don't care who's fault it is, i just want them to send it! I've pleaded with them to resend the so called "damaged" package and I will have it repaired and they just keep saying no. They won't refund the money and wont send the damaged package, so they just kept the money! This is FRAUD! DO NOT BUY FROM HEBEOS.

When my dress and shoes arrived in the UK (via Shanghai) I was told to call a number to find out where my dress was. When I called this number I was told that my tracking number didn't match their normal codes and had no record of my name or address. When I complained to Hebeos, I eventually got sent another phone number with a list of what I can only assume was my tracking history but it was all in Chinese. There was no apology. The next number was also incorrect and sent my through to the business customers at Royal Mail. By the time I tracked down my dress, it had been returned to Hebeos and I had to get another dress. The Hebeos website gives no phone numbers and all email addresses seem to go to one address. Don't believe the statements that they have a good customer service or that they take complaints seriously. No one responded to me when I submitted a complaint through the website. It feels like a bit of a cowboy outfit and I don't know if I'll ever get reimbursed.

We ordered a wedding dress and when it arrived it was purple. This was obviously not right but they told us as it's a custom order there's no refund, despite the order clearing saying WHITE.

We didn't order a purple dress, we ordered a white one. I now have a purple wedding dress.

After a lot of back and forth they have offered to refund me £17 of the £150 paid. I'm down £133 and they couldn't care less

Avoid buying from these clowns at all costs

Never received a confirmation email. I contacted them ASAP asking for a return since I didn't receive my confirmation email. I thought it was shady since I've been ordering items all month online for my coming up wedding. Every other website I ordered from sent a confirmation email of my order. This place didn't have a problem charging my account. They also said I did a custom order but I didn't. I just ordered a size 12. Finally I sent pictures in because the zipper would not shut all the way also the dress looks like it wasn't even finished. Once I sent the pictures to them via email I received this gracious email back

"U**************
Dear, there is nothing wrong with the dress, you just do not like it
Regards
Jason "

Thanks for your help Jason? Terrible what a waste of time and $$$$

I ordered a dress for my fiance's military ball and what a joke. The dress in the picture was form fitting and long sleeved. The dress I received was huge (i could swim in it) and the sleeves only went down to my elbow. My thought is they find pictures of pretty dresses and try their hardest to copy the picture instead of giving me the exact dress in the picture. Their dresses are poorly made and when I told them I wasn't happy with my purchase, they basically told me to shove it. Will never buy from them again and they need to be shut down. What a scam.

I purchased a dress on the website and I paid extra for the dress to be made in accordance with my body measurements. I received the dress fairly quickly. However, the dress was not custom made based on the measurements that I provided. The quality of the dress was also cheap, nothing like the picture. I immediately contacted Hebeos to let them know about the issue. Please see below what they said to me. While in their website they make a lot of promises around guaranteed satisfaction, they do not honor those promises. Additionally, they blocked my account so I cannot get into the website to leave a review on the dress that I purchased. I contacted them via chat messages to unlock my account and they do not answer my questions. I would not recommend this website for anything. While their clothes are cheap, You are better off purchasing things at a higher price via another website and getting what you payed for.

My email to Hebeos:

I am writing in regards to an order that I placed on your website. I ordered a custom size dress and I provided all of my measurements, and to my surprise today I received the dress and it was not custom made. The dress was too big for me and the sleeves length were too short.

Hebeos response:
Dear customer,
Thank you for your picture, we can not find big problem with your dress, in addtion the dress is tailored under the order, it is made as your size you offer., hope you undersatanding.
Regards
Carl

Please don't let the cheap prices tempt you to order from this site. I should have really listened to what others were saying about this company. I ordered a dress and it was very orangy. Ordered in the color champagne but it was not even close. Attempted to exchange the color after sending several photos but all they would say is "well the lighting may alter the color" Really? IT IS A SCAM! If I could give it a negative 5 star rating I would!

I ordered dresses for my daughters to wear at my beach wedding. When they arrived, they weren't at all the same dress Different material completely. I immediately emailed to let customer service know and they wouldn't accept any returns. I sent them pictures of the dress they showed online and the dress I received and how they looked nothing alike. They said their people worked hard on the dresses and all they could do was refund me $40 total for all three dresses that I spent over $300 on. It was either take that or nothing, they would not work with me at all.

I ordered a second dress to wear for my wedding and ordered it in the size 8 based off my measurements and the measurements off the site for the size 8. I received my dress tried it on and was not satisfied with the dress or how it looked. I sent an email to customer service asking for a refund and to return the dress. I got a response back from a different person every time and the final email telling me "it was a pity you ordered the wrong size." Excuse me!? A pity? If someone is not satisfied with a product or item they receive regardless if it fits or not the matter should be taken care of not telling me how much of a pity it is. Terrible customer service and support. Thank God I didn't buy this dress for the original price instead I'm only out $164. Lol what a joke.

Hebeos is the worst online shopping experience I have ever had! They do not allow returns in any circumstances. I was traveling when the dress arrived and was not able to try it and contact them within 7 days from the arrival of the dress. The dress did not fit me and I wanted to return it. I got the same answer over and over again; complaint period is over and I should just have the dress tailored locally and pay for it.
So disappointing experience and horrible customer service!