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Hebeos Questions & Answers
Here's what consumers have asked with answers from Hebeos staff and previous consumers.
129 questions answered
14% answered in 1 day
276 questions sorted by: recent | popular | fewest answers
Helpful answer 12
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Question:
Answer:

Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S., Hebeos Representative
Helpful answer 3
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A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html

By HEBEOS S., Hebeos Representative
Helpful answer 6
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Question:
Answer:

Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S., Hebeos Representative
Helpful answer 2
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Question:
Answer:

Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.

By HEBEOS S., Hebeos Representative
Helpful answer 6
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Question:
Answer:

Hi Quantaya. Yes. You will receive it before May 4th

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com

By HEBEOS S., Hebeos Representative
Helpful answer 3
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Question:
Answer:

Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.

By HEBEOS S., Hebeos Representative
Helpful answer 1
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Question:
Answer:

Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.

By Anne S.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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