Hebeos has a rating of 3.02 stars from 4,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality, and timely manner. Hebeos ranks 3rd among Wedding Dresses sites.
Trouble checking out. Site kept rejecting my CC. Then was give a code to use that didn't work and with all the reentering of my CC (same card) somehow the Dress Bag that I wanted was removed from my order. So it seemed a little messy and now that I've spent so much time on here including writing this review I'm not about to go back in and order that dress bag, oh no lol but I do like the site and the dresses look nice this is my first purchase I'm looking forward to getting my dress.
Tina is the most horrible customer service representative I have ever ever contacted in my life. She made me feel like I did something wrong by ordering the address it did not come as it's shown in the pictures I wanted a full refund and she discussed that she could only give me 15% of my money, I felt misled ripped off. I will never ever order anything from this company again and I suggest you don't either.
Second time buying from Hebeos and not disappointed everything fits well and they sent the dress within three weeks.
This is my first time using this company. Your selection is extremely vast. And for the price regardless of the outcome, you really can't be mad no man a woman wants to spend $ thousands on a dress. Although the dresses did not come as expected, it is ok
And I do recommend anyone that purchases dresses to make a review and post photography so customers like myself have a better gauge of what the dress looks like. Additionally, I would love more reference photos
Although shopping online is super easy, functional, didn't have any issues on the website
Found on Google, the website layout is beautiful so I ended up going with this website
Chose the products for a elopements
Awesome experience the dress was very pretty very elegant soft and was not too much when I ordered it. I was nervous because my bank said that it was a fraud site. I had to call and get my bank to approve it. Once they approved it it took honestly may be a little over a week for them to get it to me and the shipping was fast. I had to verify it with a nine cent shipping resend address, return, and, once I got it, it was amazing very little altering very pretty
Had issues with my card and the order at first with PayPal didn’t use PayPal in it wanted me to choose PayPal got it resolved within a day
My daughter ordered a prom dress from there and it was beautiful
I wanted something pretty but plane and soft
Company remained in contact with me to ensure I received the order on time! The dresses are flawless!
The package arrived earlier which was great. My arms and bust was a little too big so i'm getting it tailored. I would consider buying though.
It was fine
Had gorgeous dresses for less price
Many reviews made dresses that were interesting hard to consider buying
It was one of the websites that popped up.
I sent an email the day after I received it asking for a return because the bust size was much too small than they show. They will not accept a return. This is their offer- "We can offer you a one-time-use coupon valued 70% off the old item's price or any other purchase on our website without returning the old item." I do not want this dress or any other from them. Now I have to sell it for less than what I paid on social media. "Your satisfaction is of utmost importance to us." …NOT TRUE!
The did respond promptly but in a poorly customer satisfaction way.
I saw a dress that I liked on line.
Beautiful flowing dress for a beach wedding.
Super easy, came quick. Just wish It would have sent me a notification when the dress and necklace was being sent. However it was sa nice surprise when it arrived with in few weeks after ordering.
The prices.
The look and price!
I am pretty small so it doesn't shock me the dress did not fit. The dress also had a thicker material than expected and the color was not as bright as in the picture. If it fit me I probably would keep it because it is overall a very pretty dress. The back was my favorite part. Shipping also came fast.
I never got a responce
I saw it on google and looked at the good reviews
I loved the style and color
Tina is the most horrible customer service representative I have ever ever contacted in my life. She made me feel like I did something wrong by ordering the address it did not come as it's shown in the pictures I wanted a full refund and she discussed that she could only give me 15% of my money, I felt misled ripped off. I will never ever order anything from this company again and I suggest you don't either.
Customer service is very poor they will not give you your full refund back. I did not wear the dress. It was horrible. Once I opened up the package it was discolored was not white. It was a purpleish white and I explained this to the customer service rep Tina and, I did not get my moneybag. They are a rip off company and I suggest do not purchase any dresses from them.
I thought the dresses were going to be beautiful and I needed a inexpensive dress for my wedding.
I chose this product because I thought that it was beautiful and it would fit the perfect beach wedding dress
Excellent service! Site made shopping super easy, especially with the custom fit option! Dress & accessories came extremely fast and in perfect condition! The only downfall was the dress was supposed to be 'sage' and it's more of a 'bright mint'. Not the same as the swatch online. Other than that, super happy with the experience!
Found it on Google and it had excellent reviews, so decided to give it a try. I wasn't disappointed!
Excellent selection of dresses and accessories! Love the custom options for the dresses! Made everything really easy for shopping online!
Really easy shopping experience. Love the custom option! It makes it really easy when your in between sizes, or need certain alterations made!
I read really great reviews from previous users, and bridal websites, and love the options, so decided to give it a try.
Even though me and my mum did the customization the dress was still to big for me.
It's being altered now for my wedding, and I'm hoping it fits when I pick it up!
My weddings two weeks away and I'm out of time to find another dress.
The detailing on the dress is wonderful and the quality of the fabric is worth the price. Overall it's a steal buying dresses from here.
Hope all the lovely ladies who find Hebeos has a good experience with them.
Shopping experience was nice. Website simple to navigate which was a plus. Turnaround time was maybe about 4 weeks but received our order in 15 days. Clean, packaged well. Dresses we packed inside out. I'm guessing so it doesn't get dirty in case outside packaging gets damaged through mail.
Variety of styles that my daughter was looking for. Excellent return exchange policy of it didn’t fit her.
My daughter wanted her wedding dress simple but not boring. This dress that she chose is simple with a little pizzazz at the top of dress.
If I could give no stars I would. I orders a dress top of it to small bottom to large. Dress is not made well. Spoke with a representative via email for three days. They asked me to send photos. I did…after that the sent me an email stating that they would give me 13% back and I should see a Taylor for a dress that just is not going to fit.
Tip for consumers:
Do not purchase from this site. You will not receive a refund even after taking requested photos of the problem.
Products used:
None
Always in point. Dress feels soft and looks so elegant and classy. The very few people I showed, cried from how simple yet beautiful this piece looks.
This is my 2nd dress I’ve bought off of Hebeos and it’s my go to site for ever.
My small nuptials
There's a ton of options I could've chosen from at an affordable price! It was quick and easy :)
Easy to work the website. Order came fast! Sent in my measurements and fits my body so perfectly.
I was just looking online and didn't want to spend a ton of money on a dress I will wear one time.
Because it's my style and everything I was looking for.
Tons of reviewers warn about falling for the low prices and being disappointed in their order. The negative reviews made me nervous to buy my wedding dress. HOWEVER, I had a great experience and I have some tips to make sure you do too. 1) Email customer service asking for a photo of the actual item you want to buy. It will look different from the photo on their site. I emailed 3 times over several weeks and I was okay with each dress they showed me. 2) Be very specific in your order about what you want. Every photo they sent of my dress was slightly different, so I specified exactly what I wanted. They did a decent job of following my instructions. I'm very picky, but I was satisfied with what I got. 3) Order early. It took about 1 month for me to get my item after I ordered. Overall, I love my dress and I am SO happy to not have paid thousands of dollars for it!
Sorry but not sorry the dress is hideous with those big bra pads just sitting there that you can clearly see thru the sheer part of the dress. They will need to be removed. Lace has many holes in it, split is just above the knee not on the thigh and the sheer is brown not flesh tone so for my complexion it looks like I have on concealer three shades too light.
I did not the bride chose this particular site.
The bride chose this particular product
The dress I bought was beautiful and exactly what I wanted for the price. Just be sure to realize that you get what you pay for, and save a little in your budget for any alterations you may need to make. The quality of the dress was not great and there were many flaws that a seamstress had to fix by hand. But for the price of the dress I was still able to stay within my budget.
Because it is affordable and has a great variety to choose from
It was the exact design of dress I was looking for.
I emailed customer service a specific question and received a generic answer that did not resolve the issue. Also, be aware of Customs delays. Once in the US, the dress has to be released for shipment by Customs, which can take a long time.
It was great! The tailoring people reached out to make sure my custom size was accurate
I was looking for a reasonable priced dress and Facebook ads kept popping up when I was looking thru the dresses I saw that one that I just had to have
It looked beautiful
Great dresses at afforadble prices
The dress i ordered online was AMAZING. It is just as beautiful as it looks in the advertised photo. The shipping took a bit but once i emailed they were on it and my packaged was delivered within 2 days. My experience was pretty great from this company. I was EXTREMELY satisfied with the dress itself. Thank You! For making my wedding dress one for the books!
I emailed them regarding shipping for the dress i ordered, and the response was fast. I got my dress 2 days later. It was Wonderful!!
I choose this dress as a wedding dress. I am getting married this July and loved the look and style, as well as the material of this beautiful dress.
I submitted a return and they continue to ask for pictures and measurements. Dress doesn't fit. I don't like it…should not need other explanations l
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