Hebeos

Great shopping experience. Only reason I did not give 5 stars is cost of shipping is high and there are no discount codes available. My dress is very pretty as pictured and fits perfectly.

So far, it's been a great transaction and a pleasurable shopping experience. We are looking forward to receiving the beautiful dress for my daughter's wedding in March 2025. Thanks!

My experience was great. My dress arrived way before it was supposed to arrive. I am so happy and pleased.

We had a disappointing experience with Hebeos due to their strict and unfavorable return policy. Unlike retailers such as Amazon, their policies make it difficult to return items. My wife ordered an expensive dress for a wedding, but unfortunately, it did not fit properly. When we reached out for a return or exchange, the company only offered a 20% discount rather than a reasonable return option.

If you are considering purchasing from Hebeos, be sure to review their return policy carefully before making a decision. We strongly recommend thinking twice before ordering, especially if proper fit and flexibility in returns are important to you.

The return process is horrible and may get stuck with a dress you don't like, want, or doesn't fit. I do not recommend using or purchasing from Hebeos.

I ordered three yellow dresses and one gray dress. When the package arrived in the mail, I opened it to find the dresses in a large pink shopping bag and the whole bag was completely taped up with package tape. Getting this off was an absolute disaster, who ships dresses this way? When I finally was able to open the dress package, about 15 minutes later, I took the yellow dresses out and notices orange coloring in the bra padding area, on the outside. The zippers were very hard to zip on all of the dresses. I contacted customer service to send the dresses back and they did not adhere to their own return policy. These dresses were NOT custom made, they were standard sizes and they tried to tell me each dress is custom made, then why would you put up a return policy that states "if the dress is standard sizes etc" They offered me a 15% return refund, absolute smack in the face. Terrible company, service, products and shipping. DO NOT order from here!

Once I received the dress I tried it on and noticed it looked nothing like the picture. I searched how to return the dress and realized they make it very difficult to return.

Hi! The shopping experience was fine and based on reviews, people said it fit true to size.
I decided to order up one size. The dress was still so small, and fit awkwardly. The arm holes were tiny as well. I am going to have to spend a lot of money on alterations as you do not accept exchanges.

Satisfied with the delivery time, the dress, the price, the fit - being able to get my dress sized exactly to my body left me with a small alteration which was not a big deal. Very happy with everything would recommend!

It seems the company is making it difficult to return product. Lots of hoops to jump through including taking a picture of the original packaging used through carrier.

Working with company to return the items, but they are requesting pictures, and explanation of the return. Can't use items at all. Waiting to hear back from them.

Did not receive order, no response from customer support. Emailed customer support multiple times with no response from customer support at all