Overview
Stacees has a rating of 4.4 stars from 1,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
I got a great dress that arrived on time. Great fabric and excellent stitching. Match your size to the website measurements. I am a size small but ordered a medium. It was just right. It fits beautifully. I have had a great experience with this website.
The formal dress l choose was emerald green was it was absolutely gorgeous. The sequence fabric was glittery. I had alterations done for the length since l don't wear heels. I wear an 18 and went up a size 20.
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
We love the dress! It fit perfectly, and looked beautiful! My daughter got so many compliments on it. The customer service is outstanding. The original dress we ordered to custom specifications had a problem, and the customer service was very thorough and excellent to work with. They made the situation right and in a very timely manner, and were very concerned with our happiness of the dress. They really do stand behind their work. I wouldn't hesitate to order again.
Dear Christina,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Was a bit but off with some of the reviews, but didn't need to worry got my dress with in the time stated, happy with the quality of the dress and price I paid, fits perfect as I got made to measure, would use site again
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I ordered a dress from here for my daughter's prom. It doesn't fit, is not good quality, and the return process is a nightmare. They've emailed back and forth with me over 10 times trying to negotiate with me to "keep the beautiful dress they made me." I'm only getting 70% of my money back and paying a ridiculous return fee. DO NOT BUY FROM THIS SCAM STORE!
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We aim to provide comfort, quality, and satisfaction with every order, and I would welcome the opportunity to make things right. Please feel free to reach out so we can assist you further.
I bought this dress for my ty ball and it was stunning. Looked even better than the picture and fit like a glove. Customer service were wonderful and so much help. 100% buy from them x
Dear Maisie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We decided to use the custom size on this order, however we ordered a medium previously and it was an absolute hit. I'm hoping that going by a custom fit works out
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Amazing experience with this fab company. They double checked measurement before making dress and kept me updated. Fast service too and an absolutely gorgeous dress 😍
I bought this dress for my senior prom and I can't wait to wear it! It's so beautiful, so gorgeous, and fits perfect, I got a size 6. Amazing dress. It even came earlier than expected.
Dear peyton,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Was sceptical as some negative reviews but I'm really glad I went ahead. The dress is gorgeous, really beautiful and well made. I couldn't be happier with it.
Dear Stephanie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I love this website because of the size, color, and style range, as well as the prices. I'll definitely be buying from here again. For some of the dresses, make sure you size down buy a size or two!
Dear Jamakah,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I liked how it showed all possible colors for dresses.
Dress is perfect and fits lovely. It did come with a few minor things like needs a few stitches at the back and a couple beads/ sequins need sewing back on but overall really pleased
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Dress arrived in good time. Fits very well and looks like it did in the website. Was able to give exact measurements. Good customer service and responded promptly to any queries.
Dear Marie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I would 100% recommend stacees.
I ordered my daughters formal dress and stacees kept in contact from I placed my order. Asked me measurements even though I ordered a size rather than custom made.
Meaning I didn't need to have the dress altered at all. It arrived within the delivery time. The dress arrived the perfect colour, style, material and fit. It just needed hung and steamed to smooth.
Dear Claire,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
As my daughter's for was approaching, she picked the style and colour, when ordering Stacies had sent instructions on how to measure for the dress. Not only was the dress stunning when arrived but when my daughter tried it on to my amazement it was a perfect fit and no alterations where needed, the work into the dress was perfect and my daughter was delighted. With this in mind the price was outstanding and delivery was very quick too, although did prefer the packaging to have a hanging dress cover but I will say when we received it I hung it up after the try on and the wrinkles fell out within 2 days, would definately highly recommend and for my daughter's next formal there will be no hesitation to buy off Stacies again, excellent experience throughout service
Dear Carolyn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My daughter's Prom dress is absolutely beautiful. It was made to measure and arrived ahead of schedule. The dress is perfect and was beyond our expectations. Excellent customer service and exceptional price. Thank you very much. We are delighted with the dress and service.
Dear Susan,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I had a sizing question about a specific dress and they kept transferring me to different departments when it was really just a simple question about cup size.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The dress was picked out but we were worried about sizing. We went by the chart given and hoped for the best. The dress was delivered earlier than expected (wonderful). She put the dress on and it was as close to perfect as we had hoped. A small adjustment under the are (since it was strapless) and it was perfect. With it being satin, we did go up an inch in sizing so she could sit down without the fear of messing up a seam..
Dear Pamela,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
From start to finish was a great experience. We custom sized my daughter's dress and it fit perfectly! The quality and craftsmanship of the dress was amazing. She has had so many compliments and has had people ask if they can rent it from her! I was a little worried with some of the reviews but we took a chance and extremely happy we did! We will be ordering from Stacee's again!
Dear Cachet,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered 4 dresses to ship in 48 hours. Received email that said 2 of them could not be delivered in that timeframe and they were cancelled. I contacted customer support to see if I could replace those 2 dresses with two others and they said I could not edit my order. I had to order them separately and pay another $75 shipping fee!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shourangiz,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center