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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Second time to purchase a formal dress for my teen daughter. Dresses are beautiful and well made and the company is reliable and has great customer service!
The dress arrived fairly quickly and fit perfectly based on measurements. The packaging wasn't impressive but the dress quality was there.
SM*******724
Thank you, Karen, for your kind words and honest feedback. We're glad to hear the dress fit you perfectly and met your quality expectations, and we appreciate your notes on the packaging as we continually seek to improve. We look forward to helping you find the perfect outfit for any special occasion!
I buy a lot of dresses for my daughter for dances and came across your sight and your dress has been my favorite. I love the quality and it fits her like a glove, no alterations needed.
Thank you so much, Melanie! We’re thrilled to hear your daughter loved the dress and that it fit perfectly right out of the box—it's exactly what we aim for. We can’t wait to help you find the next show-stopping dress for her big night!
Customer service was very helpful as we were ordering. Custom fit to fit my daughter's measurements. It's really a lovely dress—beading work is beautiful. She loved it!
Thank you so much for your kind words, Lauren. We're delighted your daughter loved the dress and that the custom fit and beading met your expectations. It was a pleasure assisting you throughout the process!
I was initially a bit sceptical about ordering from abroad, but Staceez.com completely exceeded our expectations! The entire process — from ordering to delivery in South Africa — was handled with great efficiency and excellent communication. The dress arrived on time and was absolutely perfect for the matric dance. The quality was amazing, and it made me feel elegant and confident on the night — like a dream come true. We were more than pleased with both the service and the product. Highly recommended!
Order Number: SM*******633
Elizabeth, thank you so much for trusting us to be part of such a special occasion from halfway around the world. We're delighted your dress made the night memorable and that our team could support you smoothly throughout the process. Your encouragement means a great deal, and we look forward to serving you again in the future!
It was my first time ordering from Stacees and I did not know what to expect…but was extremely satisfied with this purchase for my daughter. The dress was of high quality, true to size, and shipped timely.
Thank you, Carla, for sharing your positive experience with us. We’re delighted to hear the dress met your expectations, and we look forward to making future outfit selections equally rewarding for you.
Thanks to the tailor made fitting my daughter was able to find a beautiful dress that would fit her perfectly. My daughter is tall and slim. Finding her a dress that fits is very difficult. Stacees made that process very pleasant and my gave my daughter the confidence about finding the right fit for her. I will definitely reccomend Stacees to any family looking for quality dress material and the best custom fit available.
Alicia, thank you so much for sharing your wonderful experience! We’re thrilled that the tailor-made fitting helped your daughter find a dress that fits her perfectly and boosted her confidence. Your recommendation means the world to us, and we look forward to welcoming your family again soon.
Excellent experience with Stacees! This is the 3rd dress I have ordered. No matter which service representative I worked with, they have each been helpful, honest, & efficient in ensuring I was satisfied with my order.
Laura, we are truly grateful for your loyalty and kind words. It means a lot to know each visit has been met with helpful and efficient service, and we look forward to assisting you again soon. Thank you for trusting us once more!
I bought my daughter's Homecoming dress from Stacees.com this year & the dress was stunning. Great quality & exactly like the picture on the site. Fast shipping & just an overall great experience 😍
Thank you so much for sharing your wonderful experience, Christy! We're thrilled to hear the dress was just as stunning as pictured and that everything went smoothly. We look forward to helping you with any future special occasions!
The site has good help in matter of size and how to determine what size you need. Everything is very clear. Also the waiting period was clear beforehand.
Thank you, Linda, for your thoughtful feedback! We're glad the sizing guidance and clear waiting times made your experience easier, and we look forward to assisting you with any future needs.
A lot of choices! The only thing it lacked in functionality is to add extra filters on search results. Other then that, it's good.
Quick shipping but daughters did not like those dresses. Asked for refund and return approval the day received and still waiting
Hi Jennifer, I’m really sorry to hear that the dresses weren’t a perfect fit and that your return process has been delayed. We truly appreciate your patience and are looking into this right now to get the refund sorted as quickly as possible for you. Thanks for giving us the opportunity to make this right.
We have purchased 2 dresses over the last few months and they were a perfect fit. The quality is excellent and we will be back to purchase again!
Melanie, thank you so much for your wonderful feedback! We’re thrilled both dresses fit you perfectly and lived up to your expectations—looking forward to helping you find even more stunning options for your special occasions. See you again soon!
My daughter really enjoyed her beautiful dress from Stacees! She got lots of compliments! We sold it to a dress rental place as soon as she got through wearing it!
Thank you so much for sharing your experience, Julie! We're thrilled to hear your daughter loved her dress and received so many compliments. It means a lot to us that the dress had a #beautiful journey sharing its sparkle beyond prom night!
The dress was perfect! The measurements were as advertised and fit the body type like a glove! Dress came quickly and aside from a little steaming was ready to wear!
Thank you so much for sharing your experience, Maria. We're thrilled to hear the dress fit beautifully and arrived promptly, and we appreciate your mention of the steaming—your feedback helps us keep striving for perfection!
The website layout is simple to use with most dresses available to see in multiple colors. Options to order off rack sizes or customize is very direct with allowances for time plainly stated. A good variety of dresses to choose from makes compromising with my daughter (what's age appropriate but still fun) easy!
Thank you so much, Amber, for your thoughtful and positive feedback! We're delighted that our website made choosing the perfect dress fun and easier for you both. It means a lot to us to be part of these special moments with your family.
My daughter previous dress order came in good time and the quality of the dress was very good. She looked so pretty. We were both happy with the purchase
Just a heads-up if you're ordering dresses — avoid stacees.com
Unless you're okay with "final sale." By far the worst company I've ever dealt with when it comes to returns. To be fair, the dresses themselves are beautiful and good quality — no complaints there. But we ordered a few different sizes to try on and wanted to return the one that didn't fit best. That's where the nightmare started. Their return policy is completely misleading. It sounds like a simple 14-day, worry-free return, but when you actually contact them, they string you along. Instead of approving a return, they repeatedly suggest you keep the dress and try to resell it yourself, offering between $20–$70 "partial refunds" as compensation. After several emails requesting a proper return address, they finally tell you to ship it all the way to China (even though the dresses didn't ship from there) — and even then, they charge a "materials fee." The address they gave turned out to be a residential building, not a business. It feels like a total scam. In the end, I would've recovered only about $20 of the $300 I spent. The whole process seems designed to run out the clock on their 14-day return window. But after all the back-and-forth, they finally admit returns are only accepted for defective items. Had I known that, I never would've ordered multiple sizes. Their public response says they're "trying their best," but honestly, their best would be a transparent, functional return policy. If you know your exact size and are 100% sure which dress you want, you might be fine — but if you need any flexibility, be warned: returns are basically impossible.
Hi Marianne, thank you for sharing your experience — I’m truly sorry for the frustration the return process caused and appreciate your honest feedback. We’re actively reviewing our policies to make them clearer and more user-friendly because every customer deserves transparency and ease. Please reach out directly so we can personally find a solution and restore your confidence in shopping with us.
I ordered a beautiful dress for my daughter's formal and I was so impressed by the quality of the dress. The website is so easy and straightforward to order from as I'm not very good with technology it was a great help lol The customer service I received was amazing. I would recommend Stacees to anyone especially if they are looking for amazing quality and stunning dresses. Many thanks for making my daughter's experience amazing and making her feel like a princess!
Thank you so much, Edel, for your wonderful review! We're thrilled to hear that both the dress and customer service made your daughter's special day truly magical. We look forward to assisting you again whenever you need anything beautiful or memorable.
My daughter found a beautiful dress and we had them custom made her size as we were unsure on how the other would fit. The whole process was super easy and the dress was gorgeous! After we ordered they double checked that we sent over the right sizing. We were able to check the status of the dress the whole time. It arrived a week or so before they said it would so we were super excited to receive it.
Nichole, thank you so much for sharing your experience with the custom dress process! We're thrilled to hear the fit was perfect and the timing exceeded expectations—celebrating these special moments (your daughter’s through this dress!), truly means everything to us.
My dress was delivered early and was absolutely stunning. I requested that the length be shorter because of my height and it was perfect when it arrived. Amazing quality and promptly delivered. I would highly recommend Stacees
Katharyn, thank you so much for sharing your happiness with us! It’s wonderful to hear the dress fit perfectly and our customization met your exact needs. We truly appreciate your recommendation and look forward to helping you shine again in the future.
Absolutely perfect, nothing I would change about this dress. Measurements were accurate and arrived quickly. Definitely recommend
Thank you, Aisling, for your wonderful feedback! We're so happy the dress and fit exceeded your expectations, and that everything arrived quickly. Your recommendation means a lot to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Laurie, thank you so much for sharing your positive experience with us again! We're thrilled that your daughter loves her dress and that you're happy with the quality and service – it truly means a lot to know we're part of special moments like yours.