Overview
Stacees has a rating of 4.4 stars from 1,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
The site has a great selection and the dress showed at the quoted time. The site shows the stage the dress is in and shipping information was provided. Tracking wasn't the best, but it arrived quickly.
I made a mistake with my order and the customer service was very easy to talk to in order to fix it. They helped me find the perfect dress for a low price.
Dear Alissa,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I ordered a dress in a size 10. A size 24 dress that I didn't order was added to the account. When I tried to cancel the size 24, both dresses were cancelled and I'm still waiting for a refund.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Not helpful, with issues regarding dress quality. I ordered a dress from here and it came in different than expected and costumer service was not helpful.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
This is the second dress i have ordered, i ordered a hocos dress and it turned out beautiful and fit amazing. Which led me to purchase my prom dress from the same site, which did not disappoint their email for more true to size measurements shows the care for the outcome of their dresses
Dear Sierra,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I ordered the dance dress dress, Order #SM*******042, never received it. Customer service kept urging me to call the postal service. I did. Twice. Learned it was delivered to an address in California, I live in North Carolina. Opposite side of the country.
My daughter desperately want this dress for her prom which is in 6 weeks.
We ordered from Stacee's last year and had a great experience with that purchase. I hopeful the previous order will be refunded and this order delivered promptly.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
SM*******013: I ordered off Stacees to look for a homecoming dress that fits perfectly and defines my body figure and I found the perfect one. I recommend going to Stacees to find your perfect dress for hoco, winter formal, prom, etc. It provides so many options of colors and types of dresses like glitter or sequence etc. It was honestly hard to choose one dress. All thanks to Stacees I was able to find an amazing dress for hoco!
Dear Lulu,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Shortly after placing my order for my daughter's junior prom dress, I received a confirmation email asking for my daughter's measurements and her dress was perfectly tailored for her! She looked stunning and had a great time at prom.
Dear Robyn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Stacees customer service is THE BEST there is! I had an issue with an order (dresses were perfect) and they responded quickly and so fairly to make things right. This is the 2nd formal dress I have purchased for my daughter and I cannot say enough as to how AMAZING, BEAUTIFUL iOS of their dresses. The quality and design are magnificent and I highly recommend considering purchasing your dress from them. Outstanding customer service and I couldn't be happier.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Communication was great. They checked in before the dress was made and after delivery to be sure we were satisfied with it.
Dear Kristin,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I've ordered the same dress back in March But itt does not fit. We've been exchanging emails trying to Return the dress and get a different size but poor communication has not allowed me to do that. So I am just reordering The dress in a different siae and will return one at a later date. I MUST HAVE THIS DRESS IN 2 WEEKS!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I am between a 0 and 2 depending on the dress. The first dress I ordered was custom and fit perfectly. The second dress was a standard size 2 and I planned to get it altered due to timing. ( I am 5 feet even.)I couldn't zip the dress passed my waist. Had to order another one. Went with custom size. Hopefully it will arrive before I need it!
Dear Dani,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
My daughter saw this dress and asked for a bow to be added to the back. It is perfect. So many compliments
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I had questions about additions to a dress and received a response very quickly and they were able to accommodate me.
Easy to order and I did the measurements to make I ordered the right size plus I was able to type on the measurements to make sure it was made to fit!
I was 5 days to late and you wouldn't help me fix it. They said that they couldn't help because i was late but knowing i was a paying customer didn't do anything.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Easy to find the dress, order, etc. I received email updates when it shipped and a follow up email to check in as well.
Dear AO,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My daughter has purchased 2 dresses from Stacee's previously and we have been so happy with the quality. The custom size option can't be beat and the range of style choices rival any bridal type store. And you can't beat the price! We just ordered her 3rd dress and are excited to receive it.
Dear Molly,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
DEAR STACEES,
I JUST WANTED TO THANK YOU FROM THE BOTTOM OF MY HEART FOR SUCH A GORGEOUS BEAUTIFUL CINDERELLA DRESS.
I HAVE LOST A FEW POUNDS GETTING OFF FLOUR AND SUGAR. I ONLY NEED TO TIGHTEN THE SHOULDER STRAP MAYBE SEW SOME ELASTIC UNDER IT.
I PUT THE DRESS ON AND IT WAS A DREAM COME TRUE! THE WEDDING IS TWO WEEKS AWAY AND I FEEL SO BLESSED THIS IS MY DRESS.
I WANT TO POST A REVIEW. LADIES THIS IS AN ELEGANT GLAMOROUS MUST HAVE CINDERELLA DRESS.
THANKS AGAIN STACEES FOR AN AWESOME EXPERIENCE ITS BEEN AN AMAZING EXPERIENCE AND I WILL FOR SURE SHOP WITH YOU AGAIN
HAVE A BLESSED DAY! Xoxo ROSE
Dear Rosette,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress turned up in a timely manor beautifully packaged, the material was stunning and made to measure perfectly, my daughter looked stunning and great service
Dear Jenny,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Quick to communicate reached out to check the fit!
We were very pleased with everything, including the dress, customer, service, and quality!
Dear Jill,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Easy. Hopefully it fits and I don't need to worry about returns!
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center