We ordered a wedding dress and when it arrived it was purple. This was obviously not right but they told us as it's a custom order there's no refund, despite the order clearing saying WHITE.
We didn't order a purple dress, we ordered a white one. I now have a purple wedding dress.
After a lot of back and forth they have offered to refund me £17 of the £150 paid. I'm down £133 and they couldn't care less
Avoid buying from these clowns at all costs