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Anna O.

  • 1 Review
  • 5 Helpful Votes
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Experience: Clothing & Fashion

Member since August 2019

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1 Review by Anna

When my dress and shoes arrived in the UK (via Shanghai) I was told to call a number to find out where my dress was. When I called this number I was told that my tracking number didn't match their normal codes and had no record of my name or address. When I complained to Hebeos, I eventually got sent another phone number with a list of what I can only assume was my tracking history but it was all in Chinese. There was no apology. The next number was also incorrect and sent my through to the business customers at Royal Mail. By the time I tracked down my dress, it had been returned to Hebeos and I had to get another dress. The Hebeos website gives no phone numbers and all email addresses seem to go to one address. Don't believe the statements that they have a good customer service or that they take complaints seriously. No one responded to me when I submitted a complaint through the website. It feels like a bit of a cowboy outfit and I don't know if I'll ever get reimbursed.

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