Fan D.

I purchased a dress on the website and I paid extra for the dress to be made in accordance with my body measurements. I received the dress fairly quickly. However, the dress was not custom made based on the measurements that I provided. The quality of the dress was also cheap, nothing like the picture. I immediately contacted Hebeos to let them know about the issue. Please see below what they said to me. While in their website they make a lot of promises around guaranteed satisfaction, they do not honor those promises. Additionally, they blocked my account so I cannot get into the website to leave a review on the dress that I purchased. I contacted them via chat messages to unlock my account and they do not answer my questions. I would not recommend this website for anything. While their clothes are cheap, You are better off purchasing things at a higher price via another website and getting what you payed for.

My email to Hebeos:

I am writing in regards to an order that I placed on your website. I ordered a custom size dress and I provided all of my measurements, and to my surprise today I received the dress and it was not custom made. The dress was too big for me and the sleeves length were too short.

Hebeos response:
Dear customer,
Thank you for your picture, we can not find big problem with your dress, in addtion the dress is tailored under the order, it is made as your size you offer., hope you undersatanding.
Regards
Carl