HebeosReviews 5,164

I ordered a dress for my up coming Anniversary in Aug 2019. Did not know had to pay custom fees of $114.00 I paid it.

The sizing chart on their website is wrong, dress came it does not fit. Sent email to customer service they replied by tell me to take pictures of the problem the dress does not fit that's the problem. Took pictures sent them to customer service no response, I have sent them 9 emails no response very stressful. Now I have to go out and look for a dress I have spent $354.00 and the dress only cost $240.00. What will I do now I will never order online again especially from this company they said they

Another thing how dare you even ask for pictures, I'm telling you it does not fit is that not enough. Dress is beautiful but I will never wear it what a waste of money

They do not allow returns AT ALL. Their site says if it is tags attached and unaltered you can return. Which the dress I ordered was exactly that, and their reply was "you cannot return a dress just because it doesn't look good on you, request declined". Wasted $190. I would never recommend anyone buy from here. When I confronted them on the fact that they lied about returns, they stopped replying to me. Extremely disappointed and very immature and crappy of them.

THEY ARE SCAMMERS!

The website is good. If you magically order the dress that happens to be the right size.

The sizes are not standard and they vary from one dress to another. The sizing is completely random and unreliable. Their customer service is inappropriate and ineffective. They keep asking me to send pictures with my measurements.

Their return policy is a joke, and they are completely useless.

Do NOT use this website.

"Wish" is a better option than this!

The dress I ordered came in the right measurements. But be wary! I ordered a black dress and they sent me a black dress with white sleeves. Only offered me 50.00 partial refund. In order for me to correct the sleeves I need at least half my money. They will refund my money after I ship it back to China! By then my daughters event will be too close for them or me to reorder a new one. It took over a month to get the dress. Not happy with their service and PayPal is no help either. They know how to work the system to their benefit. I'm willing to get it repaired but it's gonna cost me.

I bought a dress for my daughter's prom which cost £150. It does not fit and she did not like it. When I asked for a return it has been extremely painful and the company do not respond to the questions asked in the email and really unhelpful. They do not have a complaints procedure or part of a disputes Alternate Dispute Resolution Scheme (ADR). Basically I have been left with a dress and a daughter who dod not attend her prom.

I ordered my dress knowing the photo they used was from the brand "Sherri Hill", dress arrived and was very dissimilar from the he picture, over £200 and also bought shoes and they sent the wrong colour. Said I could not return any of it as the items were as described, and that there "will always be some difference from the photo" which in my opinion, there should not be. Felt scammed and really stressed, something which I did not need in the middle of my exam season.

I ordered a dress around May 20th for my daughter's prom! I paid for expedited shipping. It's July 3rd and I still don't have my order. Then they emailed me and said that they were waiting on me to let them know if I wanted the dress. Of course I want it, I paid almost $200! Why should a customer have to tell you that they want something that they paid for? Plus the return policy is awful! Basically they make it benefit them so that they don't have to refund you much at all or anything.

The items on the website are beautiful! I truly didn't expect for this to happen.

I ordered a dress for my wedding in the correct size according to the chart for US size. The dress did not arrive until a week before the wedding and the dress was too small. I had to run out and find another dress for my wedding. When I contacted customer service to inform them that the dress was too small and I would like a refund, I got back emails requesting pictures and my measurements. All this to tell me "We are so sorry to tell you that it cannot be returned in this case because our dresses are all made to order and cannot be resold. You have to find a local tailor to try the best to get it altered." Who does that! They refuse to refund me for a too small dress that I never wore and cannot use. Very bad business and I will never, ever order from these people again. They don't even have a phone number and no location information. Shady!

Most dissatisfied customer ever

Placed my order on the 13th of June. Was told i would get it the 27th of June which was great as I Needed it for the 4th July. It is now the 3rd of July, no dress. When i email they keep telling me be patient. You can only be patient for so long...

So i purchased a dress from heboes and was disappointed at what came. The dress came damaged with missing detail and it part of the detail was falling apart. The dress was also very poorly made. In the return policy it states that if i were to receive a damaged dress i would get a full refund but they didnt stick to it. The dress cost me almost 200 dollars and they only returned 40 saying its the most they could do. They refused to give me a full refund even though it clearly states in the return policy that they would. I recommend that you do not trust hebeos because they do not keep their word. I can not believe that they do this type of thing. I am extremely disappointed, it is a waste of money and of time. No matter how many emails i sent they wouls give me my money back. And at first they only wanted to return 10 dollars of my purchase. I 100 percent do not recommend.

My order was perfect. Shipping was super fast (DHL); i ordered and got it 15 days later. Customer service were helpful in my experience. Well packaged; material and quality of my prom dress exceeded my expectations.
Was a bit long though, even though i used custom size (that being said im 5'2 lol). Would recommend getting custom size because you don't have to pay extra. Stunning dress overall.
Whether or not you have a good experience is by chance i believe.

Although they say they have a return policy, they really do not. How can a strictly online company expect not to take returns?!? Their customer service is non existent! I emailed them requesting a rewritten; however, they were reluctant and didn't believe that my return was valid. Other than trying it on, I have it in the original packaging. I'm happy to ship back to China, but they won't accept the return. Extremely frustrated as the dress was not as pictured and the straps are not as sturdy for such a heavy dress. Just warning everyone, Hebeos may be inexpensive, but please purchase with caution! I will NEVER purchase from them again.

I purchased what they call a standard size dress based on the measurements posted, but it did not fit and they accused me of buying the wrong size and refused to refund my money. Each email I wrote complaining I received a response from a different person. They contradict each other and refused to provide me with a return label to return the dress. This company rips people off by not refunding money. DON'T BUY IF YOU THINK IT MIGHT NOT FIT, EVEN IF YOU BUY THE CORRECT SIZE. STAY AWAY! 1 STAR IS TO MUCH