I ordered a dress for my wedding in the correct size according to the chart for US size. The dress did not arrive until a week before the wedding and the dress was too small. I had to run out and find another dress for my wedding. When I contacted customer service to inform them that the dress was too small and I would like a refund, I got back emails requesting pictures and my measurements. All this to tell me "We are so sorry to tell you that it cannot be returned in this case because our dresses are all made to order and cannot be resold. You have to find a local tailor to try the best to get it altered." Who does that! They refuse to refund me for a too small dress that I never wore and cannot use. Very bad business and I will never, ever order from these people again. They don't even have a phone number and no location information. Shady!
Most dissatisfied customer ever