HayneedleReviews 474

I'll start off with the packing and quality of their items. I received a dining table with the box dented, and unsurprising damage to the table itself. It wasn't just a chip off the paint, it was a chops off the wood!

I contact customer service regarding the damage. I was reassured I would receive a FULL refund, since the fault was on Hayneedle's end. Moreover, the chairs I had ordered to accompany the damaged table would no longer be needed, so the representative reassured me the chairs would be canceled and my card would not be charged.

Disappointingly, my card was indeed charged for the chairs and it was shipped after all. It gets WORSE.

They receive my return of the table, however, did not issue a FULL refund as promised. They claim to have withheld my reward points accumulated. But I also returned the chairs which I used the reward points on, hence forfeiting my reward points. Yet a full refund remains to be unissued. Moreover, the representatives who reassured me of a "Full Refund" failed to disclose any information that any amount would be deducted from my "full refund." I'm not going to hold my breath for a full refund on the chairs which they also reassured a full refund for, but you bet I will be taking these matters to my credit card company.

Not only does Hayneedle fall short on delivering quality in products, but they also lack customer service. Surely in the mishap of "miscommunication" they could offer a remedy, but failed to even make the effort. As a long time customer, I will no longer be purchasing anything else from them in the future. Perhaps my absence will not impact their profit logistics, but I hope that my review will make a difference to those who are considering on doing business with them. Heed my warning and save yourself the frustration, stress, and utter disappointment in this deceptive company.

I just wanted to update my recent reviews of Hayneedle, and the issue I had regarding the chair that took 5 wks to receive. Not only did they step up and handle it, but when they did it arrived within 24 hrs. I stand corrected, and gladly so, not only with customer care but with their delivery service of choice. I'm extremely grateful to everyone involved who helped resolve this matter, and appreciate how quickly they responded when they learned of my situation. I'm so happy with my purchase, with Hayneedle, and a special thank you to the delivery scheduler Donna for her patience and understanding. I will be a returning customer after all, and can honestly recommend Hayneedle to family and friends whole heartedly.

I recently ordered a dining table from Hayneedle. It was to be delivered yesterday. However what I found left on my porch was not a dining table, but it was a TV STAND. Two completely different products. All of my order confirmations showed a picture of the table and read "Farmhouse Dining Table." I call customer service and they say, "You're right, you did order a table and not a TV stand." Yeah, obviously, hence the phone call. The only option I was given was to give them my credit card information since I had paid with Paypal and they would put a "hold charge" for the TV stand until they were able to have fedex come pick it up and the hold charge would drop only after it was delivered back to their facility. Then said if I still wanted my table I'd have to wait another week to have it delivered. When I asked if they could expedite it or put a rush on it they simply said, "No." Why would I be willing to give a company my credit card information when they already broke the trust by sending me an entirely different product? And why would I be willing to wait another week before receiving the product I originally was supposed to receive? Only to receive another completely random item? I will make sure to let my friends and family know to NEVER order from this company and I will leave this review on every platform possible.

My mirror came with one crack straight across. I called and they said they were going to set something up to remove the mirror and send me a new one. The woman put me on hold, came back and said they would said me a new one, but "We decided we don't want the mirror back," and that I needed to make arrangements on my own to discard of it. I told her that's fine, but I can't carry a 100-lb on my own, and I need help. She said she was sorry but couldn't help me, that it was a hazard to THEM! Not a hazard to me, their customer, but a hazard to them. If it's a hazard to their employees why couldn't they hire a trash removal company? I was so appalled by this that I told her not to send me another mirror, because what if that one came cracked too? Then I'd have to discard of two mirrors on my own? I am very sad because this mirror was supposed to complete my living room, but it shocked me that Hayneedle will put their own customers in harm's way and take no responsibility for their own mistakes. In my opinion, Hayneedle should send a removal service and send me a new mirror. I am very into interior design and could have been a loyal customer had they handled this correctly.

So bummed to have received this desk chair that had a mark on the seat that clearly someone had attempted to clean before shipping to my client. Because my client put this box in her garage and went on vacation when she returned and discovered the stain it was 6 days past the 30-day return.

Hayneedle didn't have a replacement so she is stuck with either a dirty chair or a credit. Because Hayneedle cannot supply a replacement this is where I feel they should show that customer service they boast about and refund my client since she clearly has to go put new money out for a desk chair. Nobody would want to do this. What a waste.

Customer service rep Cassandra was so sweet and probably should give her supervisor a refresher course in how to treat customers and be a little flexible when you can't come through with the product. We didn't order a dirty chair and although I fully recognize and respect that you must have return policies I also know that when you can't deliver what was purchased you shouldn't stick it to the customer. As a designer, I will no longer be feeding Hayneedle any of my client orders, something I did on every project. Between my client and me we both tried to speak to the manager 3 times and he wouldn't even speak to us. Bad move, that's partly what you are there for Mr. Supervisor.

So, word of mouth happens now. Letting all my designer colleagues, and clients know- we are a pretty large group. In an age where there are so many options, and with Hayneedle being one of the smaller ones, it was a dumb move and one I can only imagine the founders, Mark, Doug, and Julie would probably want to be handled differently. All this over a cheap $300 chair.

So, I placed an order for an accent chair on July 2nd, and now is July 30th, y chair hasn't shipped. I called multiple times. Sent numerous email, and all I got were false dates of delivery that never happened. Many times was promised that there were not more delays, and yet, every time my order was placed on backorder. Today I contacted the customer service to cancel the order, to what she informed me that she is unable because the supplier already has the order to ship?! Really? The supplier had the order to ship a month ago, and it hasn't shipped. I told her that I want my order canceled no matter what and that I am not interested in waiting any longer. Now I have to wait for 72 hrs for the supplier to confirm my cancelation. This whole situation is very frustrating and I will never shop again through their website. I am completely disappointed with Hayneedle!

On July 19,2018 I wrote a review (see below) on Hayneedle. I would like to update that review. After my negative review, the company contacted me and sent me a new table to replace the missing part. It would have been nice to have this customer service from the beginning but at least they dis something so I am a little happier.
I purchased a Color Me Marcus changing table for my grandson and when we put it together we found that the back stabilizer bar was missing. It was sunday night so first thing Monday mornong I called Hayneedle. They said they would have the parts department take care of the issue. 5 emails later they said they had sent mu request to the manufacturer and they would be in touch soon. Not sure what soon means to Hayneedle. I waited almost 2 weeks and contacted the parts department dor an update. They said they are working with the manufacturer and will be in touch "soon". Customer service is not very customer focused. I suggest you make your purchase elsewhere if you want good customer service. I spent a lot of money on a table that isnt even complete and Hayneedle doesnt seem to care about my issue. I would give it a half star if I could.

Hayneedle is the worst company that has ever existed. I'm going to make it very brief but beware DON'T EVER EVER EVER BUY FROM THEM. I purchased yesterday 8 items, as a first time user, and the the amount totalled to $2209. My debit card was charged for $2209 and I thought that's it. This morning I wake up and I start seeing charges on my account for 3 of those items again but this as 3 separate charges. I called hayneedle customer service and I asked them what is going on. So this is where they explained to me that first they hold $2209 (which came out of my account already the day before) and as each item gets shipped I am charged for that item and they release the money that they took yesterday with 4 business days, but they only release the money for items that got shipped. So pretty much in order for me to buy from them I would have needed in my account $4418, luckily I have the money so I didn't go in overdraft but this is the most ridiculous policy that I have ever seen. I buy online all the time and this is the first time that something like this happened to me. WORST COMPANY IN THE WORLD, I WANT PEOPLE TO BE AWARE ABOUT THIS POLICY. I KNOW I AM NEVER GOING TO BUY FROM THEM AGAIN. I WILL POST MY REVIEW ON EVERY POSSIBLE WEBSITE AFFILIATED WITH HAYNEEDLE. SCREW THEM ALL!

Worst customer service Ive ever seen! Hayneedle delivered someone elses item and their representative made ZERO effort to sort this out. She suggested that delivery company calls me next Thursday ( which is a week from today) in order to arrange a pickup in another 3-4 business days. That makes it almost two weeks that i have to keep someone elses HUGE package in my living room. Moreover, i wont get my refund until the return (+ another 3-4 business days). That was the only solution heyneedle suggested. Then she advised me to take another day off from work so i can return the chair that i never ordered, otherwise she cant arrange a pickup for me! Not only they made zero effort to understand what happened, but also made the situation ( that was caused by company's fault) much worse. Take my best advise, Never shop with this company

I ordered a loft bed, and the steps were damaged. I called while the delivery men were on site and the rep told me I can accept the undamaged pieces and they would send replacement steps. I called back a few days later to confirm delivery date and was told I would need to take delivery of the entire order, which means a whole bunch of additional pieces that I don't need and weigh over 350 pounds. I could not get them to understand that I only want the steps replaced and don't have the means to discard of all the extra pieces, especially since they would all be brought up to our 2nd story bedroom. When I suggested just cancelling the order to get a refund, they said it was my job to take apart the part of the loft bed that was already in the room and pack it up ourselves for return. I explained that I wouldn't have taken delivery of the bed if I knew I couldn't just get a replacement for the steps. They couldn't care less that one of their agents misled me. Just said "sorry, that's how it is". They did nothing to try and help the situation or contact the delivery company or manufacturer. No common sense, and totally rude. Will never shop there again.

Table #1 was only slightly damaged around the top edge. Hayneedle refunded 15% of cost of the table and I thought that was fair. Gave the table to one of my daughters. Second daughter wanted one, so I ordered Table #2. It had several long scratches on the top and a 2 inch paintbrush bristle embedded in the paint on the side of the table. Hayneedle offered to send a mailing label, but we would have to schlep the defected table to a FedEx store. They finally agreed to do a pick-up on the table. When Table #3 arrived, it looked like it had a gouge in one of the legs that had been sloppily repaired leaving an unsightly mound, along with a bad paint job. Hayneedle gave me the choice of returning the table to a FedEx location (they did not offer to do a pick up), and reordering a fourth table, or 25% off the defective table. We decided on the latter option and to consider the whole unpleasant experience a lesson learned. I will never order another thing from Hayneedle.