I have a broken coolaroo umbrella received in October 2016, but not opened until last week. the arms are bent and umbrella will not work properly.

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I have a broken coolaroo umbrella received in October 2016, but not opened until last week. the arms are bent and umbrella will not work properly.

asked by Margie M. on 7/24/17

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Hayneedle C. [Hayneedle Rep] · Answer 1 · 2017-07-25T01:50Z

Hayneedle C. [Hayneedle Rep]

on 7/25/17

We are sorry to hear this, Margie. If you have an order number (it may be on the box as a reference number) or the tracking number, we would be able to take a look and see how we can assist you with this umbrella. Thank you for reaching out to us.

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