Linda P.

Have ordered from Amazon often. Any problem I had was quickly resolved to my satisfaction. I have nothing but good things to say about this company.

Table #1 was only slightly damaged around the top edge. Hayneedle refunded 15% of cost of the table and I thought that was fair. Gave the table to one of my daughters. Second daughter wanted one, so I ordered Table #2. It had several long scratches on the top and a 2 inch paintbrush bristle embedded in the paint on the side of the table. Hayneedle offered to send a mailing label, but we would have to schlep the defected table to a FedEx store. They finally agreed to do a pick-up on the table. When Table #3 arrived, it looked like it had a gouge in one of the legs that had been sloppily repaired leaving an unsightly mound, along with a bad paint job. Hayneedle gave me the choice of returning the table to a FedEx location (they did not offer to do a pick up), and reordering a fourth table, or 25% off the defective table. We decided on the latter option and to consider the whole unpleasant experience a lesson learned. I will never order another thing from Hayneedle.