Courtney C.

My mirror came with one crack straight across. I called and they said they were going to set something up to remove the mirror and send me a new one. The woman put me on hold, came back and said they would said me a new one, but "We decided we don't want the mirror back," and that I needed to make arrangements on my own to discard of it. I told her that's fine, but I can't carry a 100-lb on my own, and I need help. She said she was sorry but couldn't help me, that it was a hazard to THEM! Not a hazard to me, their customer, but a hazard to them. If it's a hazard to their employees why couldn't they hire a trash removal company? I was so appalled by this that I told her not to send me another mirror, because what if that one came cracked too? Then I'd have to discard of two mirrors on my own? I am very sad because this mirror was supposed to complete my living room, but it shocked me that Hayneedle will put their own customers in harm's way and take no responsibility for their own mistakes. In my opinion, Hayneedle should send a removal service and send me a new mirror. I am very into interior design and could have been a loyal customer had they handled this correctly.