I just wanted to update my recent reviews of Hayneedle, and the issue I had regarding the chair that took 5 wks to receive. Not only did they step up and handle it, but when they did it arrived within 24 hrs. I stand corrected, and gladly so, not only with customer care but with their delivery service of choice. I'm extremely grateful to everyone involved who helped resolve this matter, and appreciate how quickly they responded when they learned of my situation. I'm so happy with my purchase, with Hayneedle, and a special thank you to the delivery scheduler Donna for her patience and understanding. I will be a returning customer after all, and can honestly recommend Hayneedle to family and friends whole heartedly.