Hayneedle

We have been waiting on this bed for 11 days. The FEDex tracking number showed that the bed was delivered to Ohio not Illinois were we live. I sent Hayneedle an email with my order number checking on the status of my delivery and they send me instructions on how to return the item that I never received.
I called customer service and this "tough guy" says it was damaged in transit and they refunded my money. I asked him how would I know that if I didn't call today? He said "I should have received an email". They sent me an email to review the product(the absolute gall). I put him on hold while I checked my credit card account to see if his claim was true, it was not.
NO bed and NO refund.
BUYER BEWARE.

Odered a patio swing thru Amazon at the cost of $350+ It came a million pieces, had to hire someone to put it together. Turned out that in doing so found a piece that was dangerously unusable, a supporting metal piece for the swing that was dented and defective. Company can not send a new part, need to pack up 2 heavy boxes, tape them for return. Refused delivery of a new swing primarily because company does not even have phone number and it took 3 days to answer my e mail. Wish I had read this e mail before ordering from this company. Stay Away!

Read the reviews on this site before placing order, but I must say I had a wonderful experience, and would order from this site, again.

First off, item was backordered about a week, but the shipment was speedy, in fact I received my order A WEEK earlier than expected. (A little annoying, since I had coincided mattress delivery, but we made due). No issues with shipment, FedEx to my doorstep for an extra $5.

I ordered during Labor Day sales, but forgot to include the code! I tried calling customer service, but Sunday/Monday were a no-go. I said the hell with it, only an extra 10% off. Imagine my surprise when I received an email crediting me the 10%! I'd say that's pretty legitimate sales.

I'm extremely happy with my experience, and there are hundreds on Hayneedle's site that would say the same.

Order a bed in early January for my 4 yr old bday. It was suppose to arrive on his bday party day. That day came and went. We are now in March. Guess what no bed... My husband and I called over & over. Bed was "sent to wrong distribution center". Over and over. It could never be located and no return calls from the company. I call to cancel and you can tell customer is use to it. They are rude and short. Good luck on getting your money back quickly. Do not use this company. I wish my husband would have checked reviews 1st. Terrible company & it shows.

So impressed with Hayneedle. Ordered a desk, first order with them. Good price. They sent statuses and notified me of a brief delay even though it still arrived well within the expected time frame. I called customer service a couple of times and promptly got a nice helpful person on the phone. They contracted with a great company for white glove delivery. And when it arrived with minor damage (not done by the delivery men) I opted to keep it, so I wouldn't have to wait weeks for a replacement, yet report the damage--they immediately refunded a nice amount to me no questions asked. Didn't even ask to see my photos of the damage. Great experience with Hayneedle. I'll be back.

I ordered the "Coral Coast Parkway 47 in. Outdoor Wood 70-Gallon Storage Deck Box with Cushion - BOX*******010" directly from HAYNEEDLE.

I was contacted by hayneedle through sitejabber. They apologized and refunded the amount that I had paid. They suggested to discard the item. The box sways a little since the holes are bigger then the screws (probable because repeated assembly and returns) and not safe for me to sit (I am quite old, almost approaching 70). SO i will discard it. However, hayneedle was not only prompt in responding but refunding the purchase price was a very good gesture. They have again gained a customer and earned my sincere appreciation.

Ordered a Boraam Pub table and 2 chairs and it arrived on time. Order # was ************** for $362.38 total cost with shipping. But then the problems began. One chair was broken out of the box and there were not enough bolts to complete the assembly. The top of the table has a very fragile finish and came with paint blemishes along the edge. Cheap finish on the table. Called customer service and they were nice enough, and promised to get back to me, but never did. I sent them a rather harsh email explaining my frustration and asking for help. Guess what, I never heard back. At this point no surprise there. Hard lesson to spend about $350 and get broken junk. I spent three hours repairing the chair the best I could - not perfect. Set looks nice from a distance. Ha Ha. I will obviously never order from Hayneedle again.

My son got at most 2 hours out of a $600 gas powered Scooter that we bought through PlumStruck/Amazon. When I contacted the seller for an exchange or return, they wanted me to take apart the scooter and make some adjustments. I asked if this would void the warranty and never received a response. After several weeks I contacting them again about the warranty and they referred me to the manufacturer! I'll NEVER buy anything from PlumStruck again.

We purchased a gazebo from Hayneedle. Com and it came with parts missing and no instructions on how to put it together. After one E-mail to them, I got the instructions on how to put it together, but not the missing parts. Numerous E-mails to them and still no missing parts, just excuses and some money back. So, we now have a 90% assembled gazebo in our back yard that we cannot finish putting together. I would have to agree with most of the posts that this company has about the worst customer service I have ever dealt with. Thank you Hayneedle for not caring about your customer and giving very poor customer service.

This is a terrible company. We ordered a vanity set for our daughter and they sent us two of the same side mirrors and a lot of the wood was scratched. Obviously they sent us a used one. When we contacted them for a replacement set they offered us a $20 credit to go purchase a new piece with another store. Well $20 isn't going to get us very far and when we asked to return the set for a refund (at this point, after 6 emails, it wasn't worth arguing with them) they ignored our request and 4 more emails later we still have not gotten a response back. Now we are sitting here with a box full of wood that we can't use and our daughter is without her Christmas present. Terrible company, with terrible customer service. Don't waste your money!

DO NOT ORDER from this company.

I ordered chairs a little over a month ago and have not seen my order.

I have spent weeks calling Hayneedle. Customer Service has been a joke. I've gotten pushed around and was then told to call their contracted shippers.
Called them and got no where.
I've been on hold for over 40 minutes each time I have called and have decided to call it quits!

I am canceling my order today and hopefully will have no troubles doing so!

I will NEVER order anything from this company again. I highly recommend you look at your local furniture stores for items because this has been a horrible experience and could have all been solved if I had just dished out some extra $$$ to stay local.

Ordered and received 2 sets of 2 (total 4) Ventana outdoor patio chairs, they arrived as expected, undamaged, by FedEx, on time. Because they were so inexpensive I thought they might be shabby but am delighted with the appearance and quality. The negative reviews must be the only people who bothered with a review.

Update: I was stunned to hear back from hayneedle offering me the right quilt free of charge... amazing, absolutely amazing. Original review: I ordered a king quilt and they sent the wrong item (their fault, not mine) and I can't seem to get my refund. They want me to send THEM proof that THEY recieved my return, which is just insane. I have now done that and still no refund. They were a third party on wal-mart.com so I am filing a complaint with wal-mart... terrible, terrible mess. Do not order from hayneedle.