Hayneedle

I only have one order through this company. Initially they kind of bungled my order. They refused to meet the lower price for the same item available through another vendor. Eventually a higher level service rep intervened and did meet the competitor's price.

Item not as described, emails ignored, made every excuse not to return my money, i had to prove that i sent back items numerous times. They stated both that my tracking number expired and that it was sent back to the wrong address with in one hour of each other. Then only refunded my money for one chair not the two i purchased. Iam well over 20 emails and still no money in my account. Lesson learned. Read reviews before buying i thought i was purchasing chairs made for humans when the box came it wasnt to my knees and iam 5'4. My 2 year old grand baby was too big for these chairs. Buyer beware

I was interested in a step trash can from Simple Human that Hayneedle had for slightly less than elsewhere online, but wanted to make sure it came with a separate liner can as the image and description showed. I inquired with their customer service department and was told that it did indeed come with a liner. Turns out the older version did have a liner, but the new version does not. I accepted their response and ordered it. Of course, I ended up with the new, liner less version when it arrived.

I replied to customer service, expecting to be told tough luck, but to my surprise the rep sent a return shipping label. I still had to re box it and drop it off at a ship point, but I found it to be positive overall.

I would give Hayneedle a -10 if I could. They promise that customers will be satisfied with products or they can be returned. From their website: "We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment. If you are returning a product that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund." What they don't tell you is that they deduct for shipping. I was quoted a 10.00 cost for the return but they ended up deducting $17.00 from what I paid. They customer service rep. Was a moron and the company misrepresents itself. I can't believe that in this day and age a company would not stand behind it's customer service and refund the cost of the item. This company is horrible!

This company is full of complete and total idiots! I bought a slide from them through Amazon for my kids for Christmas. The slide didn't show up til after Christmas and I ended up buying THE SAME one from Home Depot for 40$ cheaper. After several emails back and forth about returning their slide, they gave me a FedEx packing slip and said they would cover the cost. Today I receive an email stating they charged me $50 on my refund for shipping... The left hand is definitely not talking to right hand in this stupid company.

This Amazon vendor reported to Amazon that they had delivered their product to me... And Amazon charged me and paid them. The product hasn't even left their warehouse (which they admitted only after I called them on it), then to add insult to injury, their lovely customer service agent Carolyn tells me I haven't been charged yet. Umm, yes I have! How dumb do you think I am? No product, they've already received the $$... Can you say "accounting fraud"? Do NOT buy from PlumSUCK.

I ordered a jewelry box from Hayneedle last night and, within minutes, the charge came through my account along with a separate charge from Hayneedle in the amount of $1.00. I contacted them immediately asking why there was another charge to my account. Nick wrote that they sometimes assessed a $1.00 fee if they had trouble putting the charge through and that it would take 3-5 business days to refund the $1.00. I'm calling my bank in the morning and report it as a fraudulent charge. I believe they're doing this to hundreds of customers and earning interest on our money for 3-5 business days. Let's let them know we won't tolerate their criminal behavior. If this happened to you, CONTACT YOUR BANK IMMEDIATELY.

I recently ordered a few items for our new baby from Hayneedle, main one being a crib that we could not find in Canada. Of course AFTER I ordered everything, I came across all these negative reviews. I was all of a sudden scared to have placed the order, even if it was a good deal, and seriously thought about cancelling it but decided to take a chance.

WOW am I glad I did! Hayneedle delivered exactly what I ordered, completely intact and undamaged, and super fast! Even with an oversized item that weighed over 100lbs everything arrived in 4 days from the time of ordering and I got free shipping to boot! I would NOT hesitate to order from them again. Great experience!

I brought a beautiful couch from walmart is braxton faux leather couch that was $405.41. Well to my surprise I got a Nathaniel grey couch that is $331.33. The pictures will be uploaded below. I contact them they want to give a refund with a return I have a newborn Im not taking him out during this pandemic to print a label for something I didn't do. All I asked for was the $74 difference because Ill accept the couch. Why is it so hard for them to fix they $#*! up. Im a single mother I could use that $74 for diapers tv stand etc never again. I won't stop until I given my money back!

After reading other reviews, I was concerned about ordering from Hayneedle, but the specific item I wanted (garden fencing) had limited availability and the manufacturer specifically linked to Hayneedle as place to buy. Price was also best I saw among the few places I saw that offered the product I wanted, and selection of colors was excellent. Shopping experience was fine -- order shipped within a few days and arrived (via FedEx Ground, for which I paid $5 rather than using slower free shipping option) a few days later. Product was correct and undamaged.