G R.

While I have only been a customer for about nine months, I find cpap.com to be a good seller of CPAP supplies. Their prices are decent, including much cheaper prices than my local Durable Medical Equipment supplier charges for masks and accessories (albeit through insurance). CPAP machine prices are more or less fixed by the manufacturer, so there is little in the way of discounting allowed. My orders of one mask and multiple supplies have always been promptly delivered by their regular delivery method, usually arriving within a few days. I have not had to return any items, so I cannot comment about that, but my interactions with their customer service via chat and email have been outstanding. My physician's office was slow to send my prescription to cpap.com, but cpap.com was quick to ask my permission to request it when no response was made to the first request. They regularly offer specials and free shipping offers if you sign up for their e-mailings, plus standing free shipping on minimum orders. They also maintain an active forum for CPAP users that I find very informative. Recommended.

Been ordering from Lee Valley for years and no complaints in that time, including multiple orders per year. The prices are generally fair and if you can be patient they have free shipping events several times per year. Their print catalogs (separate hardware, woodworking, and gardening versions) are comprehensive. Only quibble I have is no feedback on items like most other vendors. Otherwise one of my favorite vendors.

I was interested in a step trash can from Simple Human that Hayneedle had for slightly less than elsewhere online, but wanted to make sure it came with a separate liner can as the image and description showed. I inquired with their customer service department and was told that it did indeed come with a liner. Turns out the older version did have a liner, but the new version does not. I accepted their response and ordered it. Of course, I ended up with the new, liner less version when it arrived.

I replied to customer service, expecting to be told tough luck, but to my surprise the rep sent a return shipping label. I still had to re box it and drop it off at a ship point, but I found it to be positive overall.