Victoria S.

I tried to replace 2 frames: one sunglasses and one regular. 5 weeks later (and not 5 business days as promised) after writing several emails I got my glasses back BOTH with sunglasses lenses. After a redo they sent me my frames with an awful glare that created a very strong reflection when you look at artificial lights, making it impossible to see anything. Then after ignoring me for several days, they tell me that they will only fix it if I pay extra. Apparently seeing three sets of artificial lights instead of one is a normal thing according to this company.
They also delete bad reviews on their website and social media and try to screw you whenever they can.
They must have tons of reversed charges because this company has an AWFUL standing with MasterCard.
Rudy is the most incompetent person in the customer service. He doesn't know his product and gives you a misleading information. When your glasses come out wrong because he gave you a wrong advice, he tells you it's YOUR fault and he isn't obliged to warn you about possible defects.
If you are screwed by this company at least try to resolve your issues with somebody else.

Worst customer service Ive ever seen! Hayneedle delivered someone elses item and their representative made ZERO effort to sort this out. She suggested that delivery company calls me next Thursday ( which is a week from today) in order to arrange a pickup in another 3-4 business days. That makes it almost two weeks that i have to keep someone elses HUGE package in my living room. Moreover, i wont get my refund until the return (+ another 3-4 business days). That was the only solution heyneedle suggested. Then she advised me to take another day off from work so i can return the chair that i never ordered, otherwise she cant arrange a pickup for me! Not only they made zero effort to understand what happened, but also made the situation ( that was caused by company's fault) much worse. Take my best advise, Never shop with this company