Havertys Furniture

Their service is terrible after you buy. They ignore your complaints and give you the run around hoping the warranty expires. I've contacted them many times with a promise of "we'll look into it and call you back." Still waiting. I'll never shop there again.

After one year the dining room table has red spots coming through the top. Guardsman can't fix and the chair black paint gets on clothes. No help or concern by Red, the Coconut Creek manager. My opinion is they are overpriced and not as good as they should be. Paid 749.99 for the Guardsmen Gold plan. This company is one big bad experience. If you want good furniture and a good experience, this is not where you want to spend your. Money.

We bought a leather set (sofa, 2 recliners) back in 2013. A few years after purchase, one of the recliners started squeaking, popping and while under warranty we had the whole undercarriage replaced. The same thing has happened again and there are metal shavings on the floor underneath. Horrible product, not quality! Wish we had never purchased!

Although our salesman was nice he was either dishonest or uninformed about their products because he sold us a sectional as real leather that is peeling after five months! I am very disappointed as we spend around 3 grand on this sectional. Unfortunately we did not buy the warranty.

If you value your hard earned money as much as I do, don't spend it here. Furniture not top quality, additional warranties a joke and never exchange or replace with like material, always something cheaper. Haverty's use to be top quality furniture, customer service, warranties. But, everything has changed and it is not for the same. Very disappointed.

We were new to the area of Florida. So we bought all new furniture from Havertys

Ordered a couch and 2 chairs in a custom fabric. We placed order in December. Said 12 weeks. Now they say end of April maybe middle of May. We will never order from them again

Nothing but LIES from this company. Gave us 4 delivery dates after waiting 3 months. All LIES. Told furniture was being crated for shipping, next thing willl be ready in June! Cxl order and requested credit for deposit. Three LIES again re: date of credit. Not seen yet or in process, still have my money. Company is not reputable. Would NEVER do business with them again.

Havery has got to be the worst furniture shopping experience ever. They delivered broken patched up furthest looked like it came from a junkyard. Stay clear from Havertys unless you have plenty of time to demand your money back. Finally a called their corporate office in Atlanta and got a rull refund but no apology. Save yourself the trouble dont shop at Havertys.

I bought the bedroom set from February 2021, i got just the bed on June, the bed I like it and it's so good, anthony he is a best seller, but the big problem it's the delivery, and i have not received my other purchase, now almost 6 months, and I don't know what should i to do, I return the bed and cancel the other? Or still waiting? I will never buy anything from havertys.

After part of my furniture order was delivered I requested all be picked up for return and credit. The quality was so bad that absolutely nothing arrived without serious issues. 2 Corey chairs looked lopsided due to each right arm being manufactured with a crooked front seam. My Beckett sofa had 2 different dye lots on the back cushions, one in a cooler grey than the other middle and other back end. Zippers so crooked they would barely zip and unzip. Odd dye lot back is way over stuffed while the 2 others were under stuffed. Large canvas had crack through the top frame. This is not the furniture store we got decent, well constructed furniture from in the 1990s and 2000's. Keep looking if you went a piece of quality. Wasn't a pleasant experience navigating the return with the rude salesperson who seemed to care about her loss of commission and questioned my expectations.

Havertys sold us a reclining sectional that was previously repaired and possibly in another customers home before we received it. Our salesman told us they sometimes send out furniture that was previously returned and repaired if its still in sellable condition. The fact that we did not buy nor pay for used or floor sample furniture this company lied and took advantage by sending us furniture that was obviously used. It had food remains in between the reclining seats and drink stains in console. The frame was bent which is why it makes loud noise and doesn't recline according to their Havertys tech but they refuse to refund our money. Please avoid this business at all costs. They have the worst customer service and don't care that they cheat customers on limited retirement incomes. This is a company that had a good reputation in the past but after reading several reviews its obvious their wealth does not define their worth living off their past reputation. We lost $4500. Getting unrepairable used junk from Havertys

Havertys lies to their customers telling them their leather sofas are top grain leather when really it is garbage bonded leather made in China. Guardsman insurance is yet another scam since they won't cover anything. Their dining set which was supposed to be real wood is nothing more than particle board and thin veneer.

There are times in our lives when we realize we cannot change our past mistakes buying from Havertys furniture. But we can share our story to help others see the truth how Haverty's deceives their customers. Do yourself a favor avoid Haverty's furniture.

On October 31,2019 I bought a Reagan Parsons Chair with the Guardsman Gold plan. It cost me $562.77. I received the chair on January 15,2020. In June 2020, I noticed that the chair was broken (chair hardly used and not abused) and called Haverty's. Long story short, it is November 2020 and no replacement chair or refund in site. Every call or email that I made was met with "it is in process". AVOID THIS COMPANY AT ALL COSTS!

Ordered not cheap furniture in March. Delivered damaged and stained in July. Ordered a new product to replace damaged product. Made incorrectly. Then arranged for original damaged product to be picked up, rescheduled by them x 3. Now October still no resolution.

I am very disappointed in Havertys they are all about making money. If you purchase from them they claim you have to wait on your order and it takes a year to get it charge delivery if you ask for free delivery after waiting a year for your purchase they say no and sell the merchandise to another buyer for a higher price. Just think twice about shopping with them

My 97 year old mom needed a power recliner to elevate her legs due to health reasons. When the chair we ordered was defective, The Top Drawer Delivery folks very compassionately were able to move her repair date up to minimize her time without the chair. She is in assisted living and while businesses could go in to help, family was not allowed. Such a frustrating time for everyone! Very grateful for their help. Sales dept. was helpful, too.

Atlanta-based Haverty Furniture Companies Inc. (NYSE: HVT) announced Wednesday that it sold three properties in Texas, Florida and Virginia for a total of $70 million. The furniture company says the proceeds of the sale, which was completed May 18, will be used to strengthen liquidity and support corporate initiatives.

Suntrust Equity Funding, LLC, a subsidiary of Truist Financial Corporation purchased the three facilities and will lease them back to Havertys through a 15-year operating lease agreement with four renewal options of five years each.

Havertys is selling repaired and refurbished used furniture as new to their customers. Havertys is dying slowly while the owners are taking out their stocks. The good old boys club should retire since they are sinking the Havertys brand into oblivion. Havertys is following the same future of failing companies not knowing how to compete with other furniture companies. Low quality overpriced furniture doesn't sell anymore. Haverty corporate doesn't keep up with the trends and has the same boring c r a p for years made in China at premium prices..

Every employer has a duty to prevent sexual harassment in the workplace. Sadly Haverty's executives and HR did not even after several women reported being harassed in their workplace. All they did was transfer the male manager to a different location out of state. Several women were forced to leave or lost their jobs after reporting the harassment to HR and corporate executives.

Boycott companies that don't protect women's right to be able to work without discrimination and harassment.

I waited 5 weeks for my $2.6k reclining leather sofa to come in and missed work to be home for its delivery. The window they gave me for delivery was between 2:30-4:00 p.m. on a Friday. I was home and working outside in my yard from 12:00--4:00 p.m., yet no one ever showed up. I received a voicemail telling me that the delivery driver could not locate my address. I called Customer Service by 3:30 p.m. and was told that I would have to reschedule, that the driver was done for the day. Hmm... you have my correct address, but you can't find it, so I need to take another day off of work to receive my purchase? Google Maps marks my address precisely, yet you can't find it? I call you before the end of business to clear up your confusion, yet you cannot accommodate my scheduled delivery? There are too many high quality furniture companies who can deliver product to the customer as promised. I will not buy another stick of furniture from Havertys.

I purchased a brand new couch with chaise. I received a used couch with unmatched feet. I was told it was delivered in error and should had been delivered at their clearance location instead. You could see the couch did not wear well. I decided not to purchase at all and ask them to pick up the used coach. That's when everything went bad for me. They tried to force me to exchange for something else. They were very unprofessional & rude. After a week of going back & forth with them they finally picked up the used coach but I'm still trying to get my cash refund back. I hate talking to them because they're so rude. Do not trust these people, they will turn on you. Go somewhere else and get better quality furniture.

I PAID for a electric leather sofa and a electric leather loveseat and electric leather recliner (Wrangler) and extra insurance and warranty, the next day after it came and was set up and working fine, the love seat and sofa stopped working. They would not look or repair or replace and asked me to leave or the POLICE would be called... Havertys furniture in huntsville alabama... rip off after rip off

Associates at the store will lie just to push a sale. Our kitchen table and chairs are apparently going to be delivered at different times. Part of it was supposed to be delivered today between noon-3:00, after leaving work early they called at 3:00 to let us know it will be around 5:30.

Purchased furniture from Havertys and within a year leather on reclyners and couch cushions started cracking and pealing. Barely a year Haverties would not cover, after jumping through hoops and waiting for their response 30+ days they say we have to file claim with Guardsman. Guardsman said we waited to long to file a claim with them because we didn't report to them within 30dys. So we are stuck with cheap leather furniture that didn't last a year and no warranty that they sold us. Havertys should be ashamed for selling their customers a sorry fraudulent insurance like Gaurdsman that we paid a premium for!
I will never buy from them again and make sure I can report or give a bad review for both Havertys and Guardsman everywhere i can. They should both be held responsible for lying about a repair or replace warranty to customers.