Havertys was once a reputable company selling quality products to their customers. The company lacks honest and ethical sales practices and has difficulty delivering quality furniture. Few if any opportunities for advancement. All income is commission based relying on the successful delivery of products. Lots of low-quality items made in China, Vietnam, and USA. Poor deliveries leading to lots of cancellations, all commission lost on cancellations. Company interest in its investors outweighs their concern for employee retainment or customer satisfaction. Havertys does not value hardworking employees. Few to none advancement opportunities. All Employees are considered expendable and easily replaced with inexperienced new hires. Unusually high turnovers at many locations within the company with sales floor having more salespeople than needed to earn a decent salary.

Haverty's continues to lose their best clients and employees. Here are reasons why. 1: Furniture markup--- Haverty's furniture is so tremendously marked up far more than any other furniture store. City Furniture will be opening their doors and Havertys better stop drinking their Kool-Aid if they want to stay in business. 2: Quality of products: Haverty's products are not the best by comparison. I have seen so many returns because of the units falling apart or being delivered damaged and most of the furniture has previously been repaired at their warehouse before going out to customers. Ask any Havertys customer if their investment is worth buying previously returned and repaired furniture? 3: Delivery cost: Haverty's has raised their delivery charges from $49. To $79.99 and up. If anyone pays this, then shame on you. How do I know these things? I am a former employee. So, before you buy anything at Havertys and regret ever walking in their store; find out what it costs Haverty's to buy that made in China recliner and check other furniture stores where you can buy quality for a lot less. Havertys once built their reputation on quality products but now focus mainly on profits to appease their investors. 4: Their delivery motto on their website 'The safe delivery of your new furniture takes skillful preparation and the utmost dedication, each item will be inspected prior to delivery to ensure your pieces are ready for your enjoyment.' The truth is they have been losing their best warehouse, delivery and sales staff and have a very high turnover due to poor quality control standards of their products. Drivers must work around returns daily making deliveries take longer. 5: They do not value their experienced employees and have a very high turnover in sales staff due to delivery failures, cancellations. Sales people work only on commission pay dependent on successful deliveries."

Havertys training resembles teaching a kindergarten class and talking to babies instead of actually coaching and training in a genuine way. We don't use a script to sell, why are we using a script to coach? Not every customer is the same and we sell based on each customers needs... why are we training and coaching as if they are all the same!? Our employees are people and they all learn differently and trying to cookie cut our coaching to do the same with everyone is going the wrong way. Their Grow Plans are a joke since growth is determined by metrics most of the sale people can't meet. Hard workers go unnoticed while, lazy workers get rewarded with house sales given to them. Warehouse kept delivering the same flawed chairs to one customer 4 times until they canceled their entire $6500k order. Salesperson gets nothing - no pay for working hours to close a sale. Salespeople have to work every weekend, holiday and have training that could easily be done during work hours. Start with fixing the problems at warehouse and have better quality control of furniture deliver. Customers should not have to go through the hassle choosing to cancel their orders then shopping at competitors. Time is money for customers as well as sales staff. Take care of the ones that work to make Havertys a household name or go out like Levitz and Rhodes furniture.

Leadership is not about being in charge. Leadership is about taking care of those in your charge. That's one important core value Havertys executives are lacking including leadership. Management and corporate executives have shown the most condescending behavior towards their salespeople showing how expendable and not valued they are no matter how much loyalty they had making million dollar sales for their company.

I started my relationship with Haverty's back in October of 2020. We had a great salesperson, who helped us to find most things we needed. We live in VA but went to NC "Furniture Capital" in search of finding all pieces to fill up our home. We made many purchases that we left pleased with. We received the leather sectional and leather recliner chair fairly soon after the purchase and on time, however. The formal dining room set with buffet was delayed. We were advised we'd receive it possibly before Thanksgiving, then I was advised right before that I would not have it. I was then advised that I would receive it in December. I did receive the order just before Christmas, but upon receiving it. I saw that it wasn't the best fit for the room/look. I contacted my salesperson on the day following my delivery (3 day return policy) to request a change on the dining set. I paid the difference in cost and I was then informed that the potential date for delivery would be the end of February. As I neared February, I received no updates (I kind of felt like they no longer had a need or interest in keeping me informed as to progress). I reached out to my salesperson (Ron) who advised that there was no date in the system and that I was pending two dining chairs. Time passed to the point that April was approaching. I then contacted Haverty's and was advised that Ron was off. I explained to the customer service person that it had been some time and I'm looking to find when my dining set would come. She viewed the system and advised of dates that chairs were coming in-- but she advised there were orders before me that would be filled so she couldn't offer a guarantee. She advised that she would have salesperson reach out. I then, received email to inform of delay and that it would be April 23. Then April 15th came, I didn't see any email like in the past to confirm delivery date. So I called again. I spoke with a nice lady that told me it could be 5/7 or 5/20. But that it could be confirmed soon. I was concerned because I have a dinner (I'm due to host in my home) so I was super excited since the table I currently have didn't match my room setup. The gray in my walls appear to match too much with the gray in dining set. I finally received email confirmation and a call that Haverty's last week that the deliver would occur on today, May 7. Excitedly, I request off from work to be home during what they originally confirm as 2p- 4p. I received the reminder call the day before. Around 2p today (May 7) as I wait, I received a call from the driver to advise that they are behind on schedule and that they would arrive between 430-630p. Mind you, I'm still excited (lost the day, but nonetheless happy). By the way, I had already undressed the table they are picking up as well). It is approaching 7p and I hadn't heard any follow up or otherwise. And I've checked the link showing where the driver is, etc. and text for updated ETA. It updates to show driver will be at my home from 8:05-8:35. At 8:24, I receive a call from the dispatcher (since no one would answer as I called the customer service # and the number where driver called from earlier) to advise that drivers won't be coming out tonight. But to ADD INSULT TO INJURY, the dispatcher informs me (when asked if they are coming first thing in the morning) that they would not be bringing my items that are 15 miles away from my home and that it would have to go back to a distribution center (God only knows where) only to revisit a new delivery on May 20th as if this hasn't already been about 6 months that I've been waiting for furniture. I am so FRUSTRATED with Haverty's and their handling of this situation. I have a dinner engagement in my home next weekend and I don't have my new dining set that would work best in my room. The person Melissa (dispatcher) showed empathy but it doesn't fix that I lost a whole day of vacation from work and waited around for a NO SHOW, then they are going to take my furniture back to who knows where and make me wait until 5/20. If the furniture holds up and don't have more problems. That might be a miracle. I'm super DISAPPOINTED with the process where I feel you only care in the sales process but not through the COMPLETION. The quality of the furniture is nice, but your lack of service will deter me from doing future business. I've requested to escalate through the dispatcher, as I feel this is unacceptable. I will update the outcome!