Randy K.

We purchased a couch and 2 chairs and the Guardsman warranty in October of 2019. The couch and chair have not worn well at all. They are not used much because we are seasonal residents (usually 3-4months/yr). After the first few months the couch developed little cloth knobs on them which do not come off. The we got a stains on the couch and they do not come off. We filed a clain with Guardsman warranty company bu USPS mail. It has been 7 weeks and still no response. Since we have not heard we contacted Havertys and they gave us a 1-800 number for Guardsman. We called and we on hold for over 1.5 hrs with no response. We gave up. It is in your best interest not to purchase furniture from Haverty Furniture store, and dont waste your money on the Guardsman warranty.