Havertys Furniture

Whoever walks in integrity walks securely, but he who makes his ways crooked will be found out. Whatever one sows, that will be what he also reaps.
We purchased Beckley Entertainment Wall System from Havertys. The Entertainment Console that was shipped was defective - did not include the feet to be screwed on. Deep gouges and scratches in several areas.
A hole was missing to screw the feet into the console. Delivery men were going to transfer the feet from the Left Pier unit but there was no hole predrilled hole for the attachment. They told me there was a "pink ticket" on the console which meant this was already a "used and returned furniture item". I went straight to the store but other than writing it up on the computer they were no help. So far NO call from any manager or Customer Service representative to schedule a new replacement entertainment wall unit.
I will never buy anything from Haverty's again. Trust me when I say the CEO is 'WAY OVERCOMPENSATED" for the job he is doing with this company. *** - even Rooms-To-Go is better than this. I paid $2949. 97 for this unit. I still had other furniture on backorder.
Going back to store today and just canceling the entire order altogether. Havertys is CLEARLY Lacking Store and Quality Control Management.
Beware shopping at Haverty's. More stress than what it's worth.

I purchased over $6k worth of furniture from Haverty on a 18mo, same as cash promotion. I guess they were under the impression a black family wasn't gonna be able to pay off the furniture in 18months. I was constantly receiving calls to come shop more as I paid off this debt. Fast forward to $1,500 from payoff on my account. Haverty went in and reduced my credit limit from $6,500 to $1,500 which increased my credit card spending limit and caused a big hit to my credit report. No one could explain why this was done. When I made this purchase, I bought the guardsman gold plan and believe me when I tell you. DO NOT PURCHASE THIS WARRANTY! I have been going back and forth with guardsman and Haverty. Guardians sent out a tech for repair on what was suppose to be all the furniture (sofa, chair, 2 night stand and bed). The tech only came out and looked at the sofa and informed me that the VINYL (not leather as Haverty stated) couldn't be repaired. This tech never mentioned the chair or bedroom furniture and states that's all Guardmans requested to repair. This supposedly leather sofa cost thousands but Guardsman offered me $236 for the sofa. Today 2/21/24, after over a year of seeking a resolution to my situation, I'm still stuck with damaged furniture and no help from Haverty. In fact I called the Kennesaw satire today and was transferred to CS, only for the rep to hang up in my face, when confronted with the matter. I called guardmans and a Miranda quickly connected me to a number of a service that's closed. She did give 2 different claim numbers, generated I assumed by rooms but still no answer on how each claim number not list all the items damaged. I used to word at a Haverty furniture warehouse in MS and this store is a joke now. I'm in search of a good attorney for both Haverty and Guardsman as we speak. I've mentioned to them several times of their waiting game. I see the constant running around as just such, until my warranty expires.