HairSisters

I cling to Hairsisters b/c they're the cheapest online hair store I know of that sells the lowest wigs/hair (good deals too). One time during the summer, I order a wig which never came. Did not receive an email saying it wouldn't come either. I emailed them which they didn't respond. So I emailed again, and finally got a response saying "we sent an email saying we were sold out". Which did not solve anything. 1) Why did it not say sold out after you got my $$? 2) I did not receive any email saying that. After making a complaint to the BBB they gave me a partial refund. Other than that time, it's been pretty good. They ship pretty quick too

Got the item I ordered, shipping time was a little slow compared to other US sites, but not that bad. The prices are good and the customer service was a bit slow, but they answered me within a couple of days. I see a lot of negative reviews, but in my case, it wasn't a bad experience. I may have got lucky, but I would order again as long as it isn't too pricey because of all the bad experiences that customers have with the company.

I've been purchasing from hairsisters for a few years. The only problem is the quality of the wigs that are not made by hairsisters so not their fault. Shipping good, arrive on time, and the prices are always great for me. If I am not sure I go see if the local wig store have it a lot of the time they do so I know what I am getting. The wigs last me fir about two months then I stop wearing. Last thing it would cost more money to get my hair done at a shop. Team hairsisters

The website use to be a good marketing production when it comes to servicing the customers; they would E-mail you back concerning your merchandise with a confirmation and would responding when E-mailed. Now that they have a new look they are not the same website giving their customers the respect that they deserve. I tried to find the old Hair-sisters website unfortunately that site no longer exist. I am waiting on an order and will cancel if it takes longer than 3-4 weeks. The best time to reach them is in the early hours of the morning. They are losing customers and money due to their disposition towards their consumers.

Hairsisters.com has disappointed me for the last time! I have never had a problem with them up until a few months ago everything i order is never being shipped out. Trust their prices are nice but its only for show. It takes them about a month to reject your order and about another month to get your money back. Im not sure whats going on with them but i they are not worth your time or the headache trying to get someone on the phone!

I ordered from this site for the first time in Nov 2010... for one, NEVER received an email confirmation... then after receiving the product, I didn't like it, so I sent it back. Well its been over TWO WKS & still NO REFUND! THese people are unprofessional crooks! & the crazy thing is they would eventually send emails saying," Oh its been processed & you should get in 2-3 days". Blah, blah, but never comes! What type of company thinks it will get business with the massive increase of dissatisfied customers!
I recommend "Samsbeauty.com" I found them to have great customer service & timely shipments.(They also send email confirmations like normal companies do!
& someone always answers the phone or replies to your email if there is a problem with the order.

These people are ripoffs. I placed an order, contacted customer service. She was rude, just as everyone stated here. The entire call, she cut me off or spoke the same time as me. However, the company created a shipping label which already includes a tracking number. I contacted them several times and their shipping company has never received a shipment for that particular tracking number. I am filing a complaint today as I wish to receive a full refund, not partial. What I'm trying to say is, the company has already gotten paid, money was taking from my account the next day after the order was placed without hesitation so please when it comes to my coins, don't hesitate to send me my order! Christina is rude as hell. Please find you a new job boo!

I ordered hair, they took my money, but never sent me the product on date promised. I called and emailed several times with no return call or email. I finally got through today and operator said they never sent it because it was not in the warehouse. I should have been notified. I was promised a refund 3-5 business days... we'll see.

Also I checked the BBB website, and they are not rated, followed with almost 100 complaints filed against them. Watch out buyers!

I've been ordering from this company for years. They have lost a long time customer. Spoke with a representative about been charged for $17.80 shipping handling & for two day shipment. Didn't receive my order until a week. I asked about a refund for the $17.80 and was told there's nothing they can do about it. Just think how much money this company is making by not fulfilling their so called express shipment. I'm disputing it with cc as well as the BBB!