After receiving a 120$+ wig after exchange fees the wigs bangs were cut unevenly and short, and the back was so thinned out you could see my own head through it. I contacted hair sisters about this, their associate hung up the phone on me twice after stating because i placed it on my head (to be able to see if you could indeed see my head through it) i could not return it and that i had gone past my return date it took 2 weeks to ship, and upon receiving it i had emailed them and called a full week before. After she hung up on me a second time i went back to my account to message someone else. My password had been changed from one that i have used every single time for years. I sent my new? Password to my email and it was a lonnnggggg spammed password like so FFWJWJS*******SL79UE883. Aka she changed it. Once i changed the password and tried to log back in it said my account no longer existed. I contacted the company who made the wig and they apologized for her behaviour and said they would be happy to help me return it and get refunded. They never replied to a message after that one. Ill never buy from them again or recommend them.

UPDATE: as it seems hair sisters has no issue with a fast reply when it comes to their credibility, but not when it comes to their product let me go a little further into what happened. I had spent 4 days trying to get Ahold of them when the issue occured, once getting through the first time on phone i waited for an email reply from their supervisor to let me know if it could be returned, after 3 days i decided to call again and ask the decision and i was told it was emailed to me which i never received? And since then it had now been 22 or 23 days from all the waiting i couldn't return it regardless which didn't surprise me. I understand chade makes the wig i purchased, but hair sisters distributed it and was not helpful what so ever. I have screen shots and photos of every thing that happened and anyone who wants them is free to personally inbox me. Their phone representative was smug, she spoke over me like many other comments in this section will state the same occurrence. And after the second time i called it rang 2 times and she hung without a word. I called back for a 3rd to see if there was an extension line for the supervisors mail box and the number no longer worked for me. I wanted to test calling with the my house phone and then it worked but i didnt go through the systems to speak with her again i just wanted to confirm they did block my number at least for the time being because it worked again a week later, but i did not try going past the automated system. If I ever, ever treated anyone at my place of work they way this place allows their employees to i would have been written up or fired long ago, and the fact that in not a single instance have they taken any credibility for anything not even in a single feedback comment on this website makes me feel better knowing it isnt just me. Extremely disappointed.

Long review but worth the read! In 2003, I lost my hair as a result of having alopecia. Losing my hair was very difficult, because for so long my long beautiful hair was a part of my identify. Id never had to wear weave or wigs, but was eventually forced to do so due to me going completely bald in a matter of months. It was an extremely difficult and emotional time for me. I quickly realized that it was cheaper to get a purchase wigs rather that get quick weaves. After years of going to local beauty supply stores, with limited styles, a friend told me about hair sisters. She was in the military at the time and for her wearing wigs made life a lot simpler. To be honest, I was skeptical about ordering a wig online, but the prices were great, styles were super cute, and the quality was good. Now, I was able to change my styles often and at affordable prices. So, why did it take me eight years to right a review? To be honest the service and products were what I expected from an online company... nothing bad... but nothing spectacular until this past week. I ordered a short wig and needed it relatively quickly as I would be traveling out of town to give a presentation. I found a cute, professional, short wig that I really liked. As I do with each wig before I order it, I check to see if there are any YouTube reviews. They help me make informed decisions and this wig had been given rave reviews. I had to have it for this presentation and quickly ordered it. Sadly, I did not notice the wig I selected was not a "Same Day Shipping" wig prior to placing the order. It wasn't until I received my email confirmation that I realized I'd made a mistake, and I wouldn't have time to order another wig and be guaranteed I'd have it before my flight. It was at that moment that I decided to send the company an email. To be honest I didn't expect a response and if I were to receive one I figured they would tell me there was nothing they could do, but thought I'd at least try and see if they could provide assistance. To my surprise, I received an immediate response from the companys General Manager. After explaining my situation, the manger took immediate reaction. She found out the wig I'd ordered was not in stock, but would arrive to their warehouse on Tuesday the following week. I needed the wig by Wednesday as my flight was early Thursday morning. Over the next few days she kept me up to date about my wig was and ensured she would personally get it from the warehouse and ship it FedEx overnight to ensure I had my wife for my big presentation. She kept her word and even contacted me to ensure I'd be home the day the package was to be delivered. Lets be honest, you don't get this type of customer service these days, particularly in regards to online companies. What she didn't know about me is that I teach and speak across the country on entrepreneurship. I help young people start their own companies and Im pretty successful at it. A few years ago, I had a student offered $30 million to buy the company he started in my class from him. Just Google Taylor Rosenthal or youth offered $30 Million for his RecMed company... you will find me in all of his publications somewhere. It is because of that students success in my classroom that my life substantially changed. I have been able to meet and talk to successful entrepreneurs, politicians, and business moguls from across the country with confidence and always wearing a wig I purchased from Hair Sisters. This recent experience with the company will now be shared with my students, colleagues, and those who come to hear me speak. I am in the business of helping other business become successful, and one of the keys to a running a successful business is to build good relationships with the customer. Like I said; I don't normally write reviews, but this was an exception. I plan to share this review on this site, other sites, social media, and in the presentations I give across the country. Excellent customer service Hair Sisters! You have a customer for life.

Since Hairsister's 'customer service department' is too lazy and incompetent to reply to an email, I will post my question about Hairsister's everywhere that I can until I receive a response. The email I sent on September 22nd said:

Good morning,

I have placed two orders in the past two weeks. I bought a total of three wigs. Each wig pack in the box was open and two of the wigs appeared to have been removed. Are these wigs brand new? Does Hairsisters allow customers to open and repack the merchandise before a return? Does it have something to do with what brand we purchase? I like shopping at Hairsisters because of the Same Day shipping and I've been a customer for a while so I trust the company, but I am a little concerned (since I've began purchasing wigs) with the packs already being open and the wig looking as if it has been removed and replaced in the pack.

Thank you,

UPDATE: The company of course did not care that they sent poor products. I filed a complaint with the BBB in hopes that I'd at least get a response which I did WITHIN 24 HOURS.

I am rejecting this response because: I expected the company to not take responsibility for their products as I've seen on Sitejabber.com and other sites, they do not show concern for their customers, only the money that is spent. I paid for three brand new wigs and all three were open. Period. I have no reason to lie and I would have appreciated a response to my email in a timely manner. My answers were still not answered as the greedy company is more focused on the refund/store credit (more proof that the company has no regard for customer's, just their money) that I requested and not the questions I initially asked in my email which were: Does Hairsisters allow customers to open and repack the merchandise before a return? Does it have something to do with what brand we purchase? I knew it was a long shot getting my issue resolved with this company as they have a reputation of providing exceptionally poor customer service. As stated before, I've never had a problem with Hairsisters.com and have ordered from them for years with no complaints. Not one wig out of either box was closed, but since I did not record myself opening the package or took pictures (it's a shame that now you have to record yourself opening a package when ordering products offline), I am left with questionable products. I do not feel comfortable with this company anymore and I'm sure they could care less (as they've shown in multiple, unprofessional responses written to many other dissatisfied customers). I will continue to post wherever I can, warning customer's about the danger of ordering from a company I thought that I could trust.

BBB, thank you for getting the company to respond to my email. I am sure that if I had not filed a complaint, they still would not have responded.

Hairsisters just responded to my last review with such a complete disregard for the truth that I was stunned. Then I realized what the problem is, I'm dealing with people with limited mental faculties that are liars. Not a good combination. They start out saying 'it's hard to be dishonest with someone who will not allow you to assist them which was the point of the call', what assistance? When you call customer service it's because you have a problem, the person who answers the phone shouldn't be the problem. I feel like I have said this a million times before. When I called your 'customer service' I said there was a mistake, my order was mistakenly cancelled, she said 'there was no mistake You cancelled it '. I told her no, I hadn't then she proceeded to attack me by shouting 'yes you cancelled', then she brought up the RMA which I knew nothing about. Like I said a million times before I tried to explain but she kept talking over me, when I insisted she listen she hung up on me. I called her back and asked for a supervisor to which she replied 'your order was cancelled, get over it' and hung up. Where was this so called help? The next point they tried to make is that they can't just switch things out, your 'rep' should have said that calmly when I called instead of shouting and raving like a virago. Here's an example of how the call should have gone, you might want to take notes here. 'Hello I see that my order was cancelled, I'm not sure why. In the phone message and email... ( the email address was on the billing summary from Amazon. It said use to contact hairsisters if i have any issues)... I sent, I simply asked that you switch the Sage wig to a Storm wig.' Your 'rep' should haven then looked at the facts calmly and intelligently then said 'unfortunately we can't switch things out once you've placed an order. We cancelled it instead. We should have contacted you and given you the choice to cancel, or return it. I'm so sorry, I hope you'll reorder. Is there anything else I can help you with?' See, not hard. The only person at hairsisters I spoke with was Mika, in our conversation, if you can call it that, there was no alternative given, no other options supplied. She didn't transfer me to a different rep, she didn't get her supervisor, so I'm confused about who supplied these options and alternatives, just her screeching as she insisted I had cancelled my order. The fact that I called and emailed about it said that there was a mistake made. The focus then should have been to resolve the issue with a view towards customer retention. The only time I had contact with someone else from the 'company' was when they responded to my first review. They could not be stupid enough to think after those horrific conversations with their 'rep' that I would trust my hard earned money with them? I went on their site right after that to delete my info as I stated in my second review. They said they deleted my info for me, how sweet! I wouldn't trust these people if I was being chased by zombies and their door was the only one open. I have a lot of experience with the law and have met liars, but these people are the best I've seen. Oh look! Something they're good at. Don't take my word for it read the other reviews and see their track record of deniability. I'm so done with this. Apparently the people at hairsisters have a lot of time to waste, I'll give them some free advice, use thie time wisely to teach your people how to speak to people, how to become good customer service representative's. Ultimately you don't succeed by ripping off you customers, by hiking up shipping (in complaints below) or other shoddy dealings listed in complaints. You do it by owning your mistakes and then fixing them, by seeing that your customers are your biggest assets and then treating them as such. The people who read these reviews are not idiots. YOU HAVE MORE 1 STARS THAN ALL YOUR OTHER STARS COMBINED! That speaks volumes. I'm done with you. Life is too fleeting to spend it wallowing in the mud. God bless.

Used hairsisters for years. Have no complaints

Horrible horrible hair

Salt and pepper curly crochet hair extentions

I order my hair Late Friday night my hair is schedule to be at my home by this evening I will order again Mary mckee Cinti ohio