Hairsisters just responded to my last review with such a complete disregard for the truth that I was stunned. Then I realized what the problem is, I'm dealing with people with limited mental faculties that are liars. Not a good combination. They start out saying 'it's hard to be dishonest with someone who will not allow you to assist them which was the point of the call', what assistance? When you call customer service it's because you have a problem, the person who answers the phone shouldn't be the problem. I feel like I have said this a million times before. When I called your 'customer service' I said there was a mistake, my order was mistakenly cancelled, she said 'there was no mistake You cancelled it '. I told her no, I hadn't then she proceeded to attack me by shouting 'yes you cancelled', then she brought up the RMA which I knew nothing about. Like I said a million times before I tried to explain but she kept talking over me, when I insisted she listen she hung up on me. I called her back and asked for a supervisor to which she replied 'your order was cancelled, get over it' and hung up. Where was this so called help? The next point they tried to make is that they can't just switch things out, your 'rep' should have said that calmly when I called instead of shouting and raving like a virago. Here's an example of how the call should have gone, you might want to take notes here. 'Hello I see that my order was cancelled, I'm not sure why. In the phone message and email... ( the email address was on the billing summary from Amazon. It said use to contact hairsisters if i have any issues) ... I sent, I simply asked that you switch the Sage wig to a Storm wig.' Your 'rep' should haven then looked at the facts calmly and intelligently then said 'unfortunately we can't switch things out once you've placed an order. We cancelled it instead. We should have contacted you and given you the choice to cancel, or return it. I'm so sorry, I hope you'll reorder. Is there anything else I can help you with?' See, not hard. The only person at hairsisters I spoke with was Mika, in our conversation, if you can call it that, there was no alternative given, no other options supplied. She didn't transfer me to a different rep, she didn't get her supervisor, so I'm confused about who supplied these options and alternatives, just her screeching as she insisted I had cancelled my order. The fact that I called and emailed about it said that there was a mistake made. The focus then should have been to resolve the issue with a view towards customer retention. The only time I had contact with someone else from the 'company' was when they responded to my first review. They could not be stupid enough to think after those horrific conversations with their 'rep' that I would trust my hard earned money with them? I went on their site right after that to delete my info as I stated in my second review. They said they deleted my info for me, how sweet! I wouldn't trust these people if I was being chased by zombies and their door was the only one open. I have a lot of experience with the law and have met liars, but these people are the best I've seen. Oh look! Something they're good at. Don't take my word for it read the other reviews and see their track record of deniability. I'm so done with this. Apparently the people at hairsisters have a lot of time to waste, I'll give them some free advice, use thie time wisely to teach your people how to speak to people, how to become good customer service representative's. Ultimately you don't succeed by ripping off you customers, by hiking up shipping (in complaints below) or other shoddy dealings listed in complaints. You do it by owning your mistakes and then fixing them, by seeing that your customers are your biggest assets and then treating them as such. The people who read these reviews are not idiots. YOU HAVE MORE 1 STARS THAN ALL YOUR OTHER STARS COMBINED! That speaks volumes. I'm done with you. Life is too fleeting to spend it wallowing in the mud. God bless.
“Horrible, Rude, disrespectful Mika”
• Previous review
I planned to order two of the same wigs. After I placed the order I realized it was two different ones. This was just before closing so I realized I wouldn't get someone when I called back so I left a message. I also sent an email stating the same thing as the message. I requested that they switched the second wig to match the first before sending them out. I said please and thank you. The next day I saw an email saying my order was cancelled. I called and got Mika who had as much business as a pig answering a phone. She was rude from the get go. I tried to explain but she kept talking over me. I finally got a word in and told her as per my email and message I wanted a switch not a cancellation. She told me I had requested a RMA so it was cancelled. I said no I had the email in front of me asking for a switch, she shouted no that's not it you asked for a RMA I don't even know what that is. When I tried to explain she hung up on me! I called back but it was her again. I tried to explain but she wouldn't listen, I asked to speak to her supervisor but she just said your order was cancelled get over it and hung up again! I called back it was still her. I hung up. They just have her answering the phone. It's a shoddy backroom business run by someone raised by animals. Which is probably an insult to animals.