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Keisha D.

Contributor Level

Total Points
164

1 Review by Keisha

  • HairSisters

9/27/17

Since Hairsister's 'customer service department' is too lazy and incompetent to reply to an email, I will post my question about Hairsister's everywhere that I can until I receive a response. The email I sent on September 22nd said:

Good morning,

I have placed two orders in the past two weeks. I bought a total of three wigs. Each wig pack in the box was open and two of the wigs appeared to have been removed. Are these wigs brand new? Does Hairsisters allow customers to open and repack the merchandise before a return? Does it have something to do with what brand we purchase? I like shopping at Hairsisters because of the Same Day shipping and I've been a customer for a while so I trust the company, but I am a little concerned (since I've began purchasing wigs) with the packs already being open and the wig looking as if it has been removed and replaced in the pack.

Thank you,

UPDATE: The company of course did not care that they sent poor products. I filed a complaint with the BBB in hopes that I'd at least get a response which I did WITHIN 24 HOURS.

I am rejecting this response because: I expected the company to not take responsibility for their products as I've seen on Sitejabber.com and other sites, they do not show concern for their customers, only the money that is spent. I paid for three brand new wigs and all three were open. Period. I have no reason to lie and I would have appreciated a response to my email in a timely manner. My answers were still not answered as the greedy company is more focused on the refund/store credit (more proof that the company has no regard for customer's, just their money) that I requested and not the questions I initially asked in my email which were: Does Hairsisters allow customers to open and repack the merchandise before a return? Does it have something to do with what brand we purchase? I knew it was a long shot getting my issue resolved with this company as they have a reputation of providing exceptionally poor customer service. As stated before, I've never had a problem with Hairsisters.com and have ordered from them for years with no complaints. Not one wig out of either box was closed, but since I did not record myself opening the package or took pictures (it's a shame that now you have to record yourself opening a package when ordering products offline), I am left with questionable products. I do not feel comfortable with this company anymore and I'm sure they could care less (as they've shown in multiple, unprofessional responses written to many other dissatisfied customers). I will continue to post wherever I can, warning customer's about the danger of ordering from a company I thought that I could trust.

BBB, thank you for getting the company to respond to my email. I am sure that if I had not filed a complaint, they still would not have responded.

Tip for consumers:
Just don't. Your product will more than likely already be open and poorly packaged and if you need assistance, they will not respond. You can read other's reviews and see that smh

Service
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