Lynn H.

For all of you who have had bad experiences ordering Hair products/Extensions, etc. from poor service hair sites... I recommend Samsbeauty.com! They have great customer service, someone will always get back to you if you have any questions or if there is anything wrong with with your order!(like a normal company should)

I ordered from this site for the first time in Nov 2010... for one, NEVER received an email confirmation... then after receiving the product, I didn't like it, so I sent it back. Well its been over TWO WKS & still NO REFUND! THese people are unprofessional crooks! & the crazy thing is they would eventually send emails saying," Oh its been processed & you should get in 2-3 days". Blah, blah, but never comes! What type of company thinks it will get business with the massive increase of dissatisfied customers!
I recommend "Samsbeauty.com" I found them to have great customer service & timely shipments.(They also send email confirmations like normal companies do!
& someone always answers the phone or replies to your email if there is a problem with the order.

I ordered from this company back in August 2010... I ordered the "Bentley" which is a a straight, synthetic wig which is supposed to be a "yaki" texture. Customer service was pretty good, I got it in about 3 or 4 days, but I wasn't pleased with the product when I received it, per I thought it looked nice if you wanted "a silky look", but I didn't want that... it was too" shiny" for me, mainly at the top near the scalp section. It did have a generous amount of lace in the front (about 3 in) compared to other brands & that's a plus, but it also shed terribly, so I exchanged it(per no return policy)) for a curly synthetic called "Shelby" which was even worse! I wasted $85 on a shiny, phony costume looking wig! I was so upset! They asked me for my review, but after reading it, WOULDN'T POST IT ON THEIR SITE! So I'm telling it like it is on this site.
That "Shelby" synthetic was crap... I've never ordered the human hair, so I can't say anything about that, but they're definitely biased & only put what they WANT you to hear in their reviews, I can definitely confirm that. I even talked to customer service about it & they confirmed the manager only puts what "SHE" wants to post, which is very unwise because I could have saved $85 had I saw a TRUE review on the texture of these wigs!. I was trying to save money & ended up losing money!
I have since purchased another synthetic from a different company/site for way cheaper... more than half off this one & better looking!