Got the item I ordered, shipping time was a little slow compared to other US sites, but not that bad. The prices are good and the customer service was a bit slow, but they answered me within a couple of days. I see a lot of negative reviews, but in my case, it wasn't a bad experience. I may have got lucky, but I would order again as long as it isn't too pricey because of all the bad experiences that customers have with the company.