I've made several purchases from this site and spent anywhere from 65 to 180 dollars each order. UPS has always delivered the package up until now! 180 order andv they ship fedex to usps and now my package had been "scanned" but yet it's not here and all hair sisters has to say is call law enforcement. For a box of hair? Ridiculous. Had i known usps would be responsible for my package i would've never made that purchase.
The reviews are so Horrible... I would never order from this site. Wow, word of mouth can really hurt your business. I order in bulk, I do live entertainment. I also shout out the suppliers that I work with. Hair, nails, wardrobe, etc... I try to help eveyone. Thanks for the feed back I WON'T be using this site. How Sad!
I have been ordering the wig Mona from the company Model Model since 2015. I have been ordering the same wig because in the beginning it looked great, I was always getting compliments on "my haircut" and many people though it was my own hair. Unfortunately, all of that changed. The last five wigs that I have ordered there are totally limp and the cut is bad. I use mousse and heavy hairsprays and the wigs look nothing like they did before. What's happening here? Are Model Model wigs going bad or is it Hairsisters?
I just want to warn customers about this crooked company. I had purchased $ 144.00 in products and was supposed to have free shipping, but instead I was charged 11.55! I emailed and called, not only they were very rude but also refused to give me a refund or speak with a supervisor. I regretted not having researched the company before doing bussiness with them.
I took a chance and ordered hair while visiting another state surprisingly it actually came within 3 days. The only thing that I would say I wish they would give a price cut for the more that you order
I was a happy Hair Sisters customer until I came across this page. The responses to the reviews are very unprofessional. I will not spend another dime with a company that cannot respond to customer complaint's in a respectful and professional matter.
4/17/2012
I recently ordered from Hair Sisters.com and would like to tell you that I did not have any problems at all. I even ordered a clearance item... After reading some of the awful reviews, I was shocked and surprised that everything went smoothly... just as I suspected. I have ordred from other sites and experienced delays... but this is not the norm. Just clearing the air about ordering hair and I hope this site keeps up the good work.
I ordered hair the $#*!ing hair like two weeks ago! What the $#*!!? Never EVER EVER will I order from this piece of $#*! site. I wanted my hair for my Christmas party which of course I never received. You $#*!es aren't professional at all I've called multiple times for my tracking number you guys make me sick, I will make sure everyone knows how $#*!ty you are! And I better get my $#*! in 3 days or see you in court fat. (:
Ordered my wig the day before Thanksgiving. I thought it would've shipped out on Friday. It was shipped this Monday and says I won't receive it until Sat! I wanted to wear my wig Friday! Lol. Anyway, this place is the slowest I've ever seen when it comes to shipping. I'm use to 2 and 3 days, not 10.
My sister just ordered a few products from here and a few for me, with all the bad reviews I was nervous. Our products came just as pictured some better. Items were supposed to be shipped out the next day and weren't so we called yesterday and the lady was very nice. I received my packages this morning UPS.
Worst customer service that I ever had to deal with! Reps are unprofessional and have poor phone manners. Called to request a tracker on an order that did not arrive by the expected receive date (which I paid extra for) and the rep who I spoke to cursed me out and hung up on me. When I called back to complete my order inquiry the rep who responded already knew what I was calling about because she was in earshot of the previous rep. She was a little more helpful and was successful in locating my order. I guess she had no choice because I warned her during our conversation that if she hung up on me or raised her voice unnecessarily I would not rest until I could get in touch with the business owner, who would not be very happy and might start 'weeding out the bad weeds' since I would inform him/her of my intent to file a complaint with the BBB and post bad reviews on every site that I can find.
They charged me for merchandise that was never shipped to me. When I called with the Amazon reference number that I received, they told me they had no history of my order. This is bad business. From now on, I'll take my business elsewhere.
OMG! It take sooooo long for them to ship your products and their shipping is ridiculous! I ordered 2 wigs two weeks ago and I still haven't received my ish! I also ordered from another company with less shipping the same day and I received my wig from "The Other Company" the following week.
#lesson learned #1st and last time ordering from hairsisters.com
I travel a lot, and i need products that they cannot sell in small towns. Especially ethnic products, like Shea Butter, hair moisturizers, shampoos/conditioners, etc.
I can travel all over the map, and Hairsisters always comes through for me.
I am disappointed in you guys. I order from you guys all the time but i don't understand why it's taking this long for my order this time. I did get an email back that you all were moving locations. But you should've made us aware of that when placing orders, it's going on two weeks which is ridiculous! Send me my orders and discount something!
It takes forever to receive your order and then when you get it what you ordered isn't in there. When you email it they respond they have a nasty attitude and say their supervisor emailed and called you which is a lie. Don't even call the line hangs up on you!
Hello CM, We do send emails to you when there's a back order item and we also follow up with another email for refunds. As far as it being a nasty attitude in those emails that is far from the truth seeing as those emails are computer generated. Also we never state a supervisor will call you for a back order that's what the back ordered emails are for. As far as you order taking so long we'd suggest you order same day shipping before the 3PM CST cut off time and express your shipping, seeing as we state in several places on the site the FREE or FLAT RATE shipping of $4.99 can take between 5- 12 business days. ( That's also listed to the right of the shipping option red before you select it and pay for your order.) And our line does not hang up on you, The most that'll happen is it'll send you to voice mail id\f our lines are busy. You can locate our customer service number in the top right hand corner on every page on our site. All of this information was made readily available for you to view on our site in several places a few being the home page, Company policy and even on the several pages/ steps during the check out process.
Well I read some of the complaints and the reviews so to be honest I was kind of skeptical about ordering from this company.so I went on with my gut feeling in ordered a couple of products in so far so good in I would recommend this website to anyone that wants good hair, wigs etc etc... ordered they came on time in all my wigs look like the picture... thank you hairsister's will order again... so for all the bad complaints maybe you are on the wrong website... Just saying take no offense...
I ordered hair from sistawig and after 7 days of order still saying processing I receive an email stating that my order was cancel because it was not in stock. Not to mention I called in spoke with someone days before to see if it was in stock and she told me it was getting ready to ship. Now I have to wait an additional 5-14 business days to get my money. Stay away from this company! After reading reviews I see many people was done the same way
My most recent encounter with Hair Sisters was the worst ever. It took me over a week to get my package because one of the items weren't listed as same day shipping. The new rule is everything in your order has to be listed as same day shipping to get your order shipped the same day. I ordered a week in advance of my vacation and I still didn't get my order in time. I called to complain and nobody ever called me back. I will never use this company again! I have found and new company to be like the old hair sisters they are Divatress. If you are looking for a company were you get your hair quick and good Customer Service give them a try.
Please review past reviews and you will find that consistently for ever negative review, within a few days of that review there is a positive review. I think those are reviews that they have written to make their company look better. Please don't waste your time with this company unless it is a last resort and you are in no hurry or you'll regret it!
I see all these bad reviews and not getting a confirmation email and having to call for them to send my order out after a few days is making me a little nervous. When and if I do get my order I will do an update review.
Overview
HairSisters has a rating of 1.6 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HairSisters most frequently mention customer service, day shipping and tracking number. HairSisters ranks 243rd among Wigs sites.
- Visit Website
- Niles, IL, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beverly, HairSisters does not make the wigs we're just a vendor. If you've noticed a change in one of your favorite wigs we'd suggest you contact the manufacturer and leave your thoughts on the item. Hopefully, they'd listen and make the appropriate changes. I will say this, you wouldn't be the first customer to notice a change in items.