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It takes forever to receive your order and then when you get it what you ordered isn't in there. When you email it they respond they have a nasty attitude and say their supervisor emailed and called you which is a lie. Don't even call the line hangs up on you!
C M.'s review of HairSisters earned 5 Very Helpful votes
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The color of the hairpieces I ordered were not to my liking. The refund and exchange policy for...
I have been a customer for over 6 years and the wigs were horrible with thin hair and some came...
Hello CM, We do send emails to you when there's a back order item and we also follow up with another email for refunds. As far as it being a nasty attitude in those emails that is far from the truth seeing as those emails are computer generated. Also we never state a supervisor will call you for a back order that's what the back ordered emails are for. As far as you order taking so long we'd suggest you order same day shipping before the 3PM CST cut off time and express your shipping, seeing as we state in several places on the site the FREE or FLAT RATE shipping of $4.99 can take between 5- 12 business days. ( That's also listed to the right of the shipping option red before you select it and pay for your order.) And our line does not hang up on you, The most that'll happen is it'll send you to voice mail id\f our lines are busy. You can locate our customer service number in the top right hand corner on every page on our site. All of this information was made readily available for you to view on our site in several places a few being the home page, Company policy and even on the several pages/ steps during the check out process.