Grubhub Reviews Summary
Grubhub has a rating of 1.1 stars from 4,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grubhub most frequently mention customer service, delivery time and next order. Grubhub ranks 179th among Food Delivery sites.
I placed an order at 9:45 for a restaurant that is 5 mins away and closes at 11. The order never came. Grubhub acknowledged that "sometimes this happens," but is holding onto my money for 5+ days. Total fraud. They should not be taking people's money when they know it's too busy for their drivers to keep up.
If you have a lot of cash to throw away then this is a great service to get food through... when the order is submitted properly.
I have a couple complaints with my experience so far:
1. Whatever the cost is for your order, basically double it and that's the fee Grubhub will charge you ($25 dollar pizza is now close to $50).
2. On 3 different orders the site never sent the order to the restaurant but it updated it's page to inform me of the estimated delivery time.
3. Today the site had a hiccup and changed my order from delivery to pickup after I submitted. The restaurant said they can't do anything and Grubhub felt a 25% coupon would make it right...
I don't like to say never but I'm doubtful I will ever use their services again. I'd say I do not recommend but you may have a completely different experience than I did... shrug
Placed an order, an immediately contacted them to cancel - since wasn't given the option to use a coupon that the support chat person told me I was not eligible for the coupon.
Representative lied, saying the food was already done and driver was picking it up. The food was ordered 5 minutes prior. And delivery time was estimated as 30-45 minutes later. The restaurant is 10-15 minutes from Our house.
I have repeatedly had my ordered delivered to the wrong location. Once the driver delivered to my neighbor's house then when he learned it was the wrong house he came back to my neighbor's house and retrieved my food then tried to deliver to me after being at my neighbor's home for over 30 minutes. Another time I was at a hotel and ordered from Grubhub and the driver left my food in the lobby and never called to say it was delivered. Then lastly this particular time when I received the text that my order was delivered I checked my porch and nothing so I text the driver it's not there. The driver then proceed to tell me it's in my mailbox when I don't have a mailbox but rather a mail slot in the garage. I tell him again you delivered to the wrong home and he tells me to quit playing with him he was driving. Well there goes your tip because this order will be getting cancelled.
Damn ppl had a guy take my food to wrong address two miles away Mind you I live 4 blocks from the r
Went to Jersy Mikes on my way home and bought a giant #13 Italian Sub for $14.45
Ordered the same Sub with Grubhub, on top of the delivery fees, tip for the driver Grubhub on their app charged me $18.95 for the same Sub.
Be careful when you order, know your prices this is outrageous to charge almost an extra $5.00 just for the food,
The delivery driver did not answer my phone call the customer service proceeded to make me wait another 40 minutes for our delivery, then the driver Harris called 2 minutes before the second delivery time and said they gave him the wrong address and that his phone was going to die so he wasn't going to be able to deliver our dinner. He said what's the big deal you can just cancel. I will never use this horrible service again. Everyone was extremely rude. I could see the driver got to HOA location and was sitting there for over 40 minutes before he even called me. Probably enjoying my diner. Worst service ever!'! Nothing good to say about them at all
I placed my first order with Grubhub last Sunday. Ordered Chinese (Restaurant is only 2 miles away, but I didn't feel like going out to get it) at 6:11pm, the estimated delivery time changed 4 times while we waited. Saw the driver on the map drive in the wrong direction & finally delivered our food at 8pm. The containers were soggy & the food was cold. NEVER AGAIN!
We never received our order. After an hour and a half (originally 25-45 min expected time) GrubHub updated that the order was delivered. Yet, it was not. Called GrubHub and the lady barely spoke English, dogs barking in the background, she offered to cal the driver. Apparently he/she didn't answer, so offered a refund. Called the restaurant so they were aware and they just said sorry. As long as this restaurant only offers GrubHub as the delivery option, we won't be ordering again. Very disappointing.
Waited an hour and a 1/2 for my food they contacted me and told me they canceled the order with the restaurant and apologized you could not have contacted me before an hour and a 1/2 of us waiting hungry thinking the food was going to show up any minute? I will never order from grub hub again any other delivery service will do I hope anybody reading this review will do the same
This company needs to be shut down permanently! Especially after all of these horrible reviews I'm just now reading. I ordered from Grubhub tonight and was told a 45 min wait. Okay, whatever. Then I got a notification on the app that my food was delivered but I never heard a word from the driver. I went to my front door to get my food and there was nothing there. My food was NEVER delivered but I was charged for it. It took me almost an hour to get a hold of someone who could contact the driver, who of coarse did not answer their phone. After all of that I'm told I have to wait 5-7 days for a refund?! What an absolute joke. The woman on the phone was Unapologetic the whole time and just acted like this is a normal occurrence and no big deal. I WILL NEVER USE THIS COMPANY AGAIN!
It is been over 2hours since it says that the order was being delivered, the restaurant I had ordered from was 4miles away. I'm not from where I ordered so that's why, delivery. All the management wanted to do was a $10 coupon or a refund with either a cancel or only if the order was COLD!
These companies slow down fast food chains. People need to go for their own food. They make my visit to these fast food chains slow! Slow with services.
Omg- i don't ever order from delivery services but this evening i was lazy, kids was driving me nuts and i didn't wanna cook. I gave in and ordered. Two hours later- no food! Trying to track my order and driver goes off grid. Text him and the only response i get is a no reply number from grubhub telling me there was a problem and order couldn't be fulfilled. Wow my kids is hungry and i don't get notice until over two hours later... i ended up going to that very restaurant and placing a takeout. Owner tells me it hasn't been the first time grubhub failed to pick up and deliver a order. But who's responsible for the food that wasn't picked up? We are dealing with economic loss here i hawaii due to covid and we are all struggling. Then i wanna contact grubhub directly but none of their emails link to anyone worth anything and there are no contact numbers! Annoying...
Why isn't there a customer service number for this trash $#*! company? Nothing is ever correct. Do yourself a favor and use any other app. Grubhub is garbage.
I used to have no problem with Grubhub. The food was on time and good. But the past few times I will end up waiting 1-2 hours just for my one single order and it is only one thing! By the time I get it, it is cold and awful tasting. Definitely not worth the price of delivery. I am never ordering from Grubhub again!
We placed an order for cool hand lukes, the order came fairly quick but had no silverware to eat and missing half the order. When we called and let the guy know why we were calling he placed us on hold for over an hour never coming back on the line, then we were disconnected. No resolution offered! The worst service ever!
They ordered from us and when they came to pick up their order they left and never paid us and we already made the food. They have terrible service and they very overpriced. It's a much better deal if you just order from the regular restaurant and have them deliver for it because the offer is more worth it and they never pay us so don't go on Grubhub because they have terrible service and their food is highly overpriced.
We have ordered from Grubhub twice now. Both times we were missing items. Recently, we ordered 2 Sandwiches and 2 bags of chips. We only received 1 sandwich. When I let them know, they sent me an email saying they would give us a refund. I didn't want a refund. I wanted them to bring us the rest of our food! That was not an option. To add insult to injury, we never received the refund!
About the business
GubHub offers food delivery from local restaurants.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members