GrubhubReviews 4,557

I requested a pizza home delivery on 08/07/21 from Chicago Pizza Grub Hub took over from ok m there and proceeded to bang out unbelievable charges for the topping I requested. After my requests they then asked what amount of money I wanted to tip, I refused to participate in that request however Grub Hub assessed a 9.80 tip fee all of which was not reveled untill I provided my card information long story short the GRUBBED $64.93 for an average of. Pizza! I immediately hit the cancellation button which then went through an endless spinning cycle! I monitored the spinner for the next 90 minutes and then had a Ring alert which was the GH delivery person at my doot who ran to my door pressed the door bell dropped the Pizza box and literally ran to her car and sped off! What a flipping RIP OFF!

I got an email saying, "You just scored 2 months of free delivery and $10 off your next Grubhub order!" So, I always like a good deal, so I "activated" an account, ordered takeout from a local restaurant expecting to see a $10 credit on my order and since I didn't see it, I went to chat with Grubhub. After approximately a half hour I was told that I should "place" my order and then the $10 off would appear. IT DID NOT! I told the chat guy what happened and he said he would take it a level higher to deal with the issue. After 15 minutes more, I "hung up" in exasperation. Later they sent and email telling me I had to "activate" AGAIN, order another takeout and THEN I would get the discount. As they say, "fool me once shame on you, fool me twice, shame on me." The food was pretty good, but I never would have ordered any take out without this discount. So, do your self a favor, when you get any promotional offers from Grubhub, send them to your trash folder!

Did I say their customer service is horrible? Want to go and get 3 different answers to the same question from 3 different people? Grubhub customer service is just the place for you! Then at the end, even though they give you 3 completely conflicting answers you end up being screwed since none of the results you got were correct and they can't cancel orders for an order not even started yet, and not even supposed to be delivered for another 2 1/2 hours. Plus if you get customer service from another country, which I guess is your cheap-$#*! decision, at least train them to pronounce the names of places correctly. Seriously, can't say Burger King? Fine and good but working customer service for a place that delivers food might not be in your future.

Nothing like getting a $17 salad paying Like $30 and them forgetting your salad dressing! They gave me a dry salad and it didn't give the option to note they forgot my ranch! They put my food on the neighbors porch 98% of the time! Even though my notes clearly say where to go. They need to lower prices it's way too expensive for such poor service.

I called customer support because when I order and I get it delivered, the Rate & Review link goes to "Error submitting rating and review". I called their customer support to complain (because I like giving drivers good tips and reviews) and they told me "there is no rate & review on our site". They offered me a 50% coupon and I told them, "it's not about me! It's about the driver! Fix your web site so I can give my driver a good rating!" This has been broken since at least 2 years ago.

I much prefer to order directly from the restaurants. With grubhub my orders are often marked up cost-wise and very, very late.

We pay GrubHub and their drivers to simply deliver what has been ordered - on their app...
WHY IS THIS SO DIFFICULT? Oh wait, people are involved... It would be great if GrubHub drivers would just do their frickin' jobs - why are they bothering otherwise?!?!?

I am so frustrated because I share a vehicle and work from home, it would be great to be able to order food and receive it, hellooo - like every pizza place in history... But no, I order food and dinks and I tip well and my drinks are not delivered even when they are picked up - sounds like 5-finger driver discount... Then I have to call GrubHub and get those items refunded - to their defense, they are always helpful and send refunds - but this should not even happen!

Can I just order food - pay for it and receive it?!?!?!?!?!?!?!?!? Apparently not.
So now, I have taken to just ordering to-go, and picking up myself to avoid disappointment on any level.
Such a waste of time, money and excellent service to be had...

Update came an hour after the order and said they'd be an hour late from the notice. So 2 hours late. Then customer service ended our chat without so much as an apology. Horrible business and horrible customer service. This was our 1 and only time using them.

Ordered breakfast from Bob Evans with coffee. Coffees were in the delivery bag, spilling all over the food and my floor from the door through to the kitchen. They only refunded $4 for the coffee. Poor customer service. We will not be ordering from them again.

Food showed up cold and late. Tried to get a refund for untouched pile of slop and the a holes just laughed at me basically and said they would refund 5 dollars of a 30 dollar order. Poor service and even worse customer service. What a f'ing joke.

I paid for 3 plates today and was only delivered 2 plates. The receipt shows paid for 3 plates. No way to reach customer service. Yet grub hub kept texting me how the service was. I said "poor" "poor" "poor" and I explained why and then they finish off with "thank you we are signing off". Wow great customer service! Failed!

If i could leave 0 stars i would. 3 different orders, 3 different days. One order was never delivered but marked as delivered. $103 and it was for a kids party. Second order was $80 of 4 whole entrees, and only ONE appetizer- that wasnt part of our order- was in the bag that the driver said it was "all in there". Obviously didnt check. Third and last try because they gave us a 50% off coupon, joke was on us because only 50% of the food was there. How are there no repercussions or accountability?

I was skeptical about using this service, I only used because I didn't want to drive the distance to get food. I order wings, waffle fries, soda. My order of wings were specified to cook extra minutes to make crispy but not burnt. When I opened bag I only had wings and they weren't cooked to my order. Waffle fries & soda weren't in bag. I immediately called restaurant and they blamed Grubhub and Grubhub blamed restaurant, It eventually falls on Grubhub to make sure order is properly given to restaurant to make accordingly to person ordering... my wings were not crispy and I wanted a complete refund. Grubhub stated they were refunding items I didn't receive, I explained that I want a whole refund and that the Grubhub driver can come back and get food. The problem is Grubhub is only worried about getting money and not concerned about accurate order. I WILL NOT USE AGAIN! I will try for dash, etc... RUN AS FAST AS U CAN!

Waste of times, do not download GrubHub app, you will be treated like dirt, and not getting pay!
The app will create a phone virus and make your phone Malfunction!

Awful. Waited a whole hour for our food. We gave grubhub specific orders to get to our apartment complex and they still delivered it to the wrong address. Their solution? Cancel our order, they didn't reach out to the driver and told us that our refund would take 5 days. Then disconnected us from their customer service. We hope that our next order from somewhere else comes through after another hour of waiting or we will never bother with this company again.