GrubhubReviews 4,558

This was my first and last experience with Grubhub. Food was supposed to take 30 minutes, but took 1 1/2 hours. My driver was named Diana, but when it arrived, a man handed it to me, and a minute t later I got a text from Diana saying she had left the food on my porch. The food was cold, and part of the order was missing. Bad experience from beginning to end. Can't imagine using them again.

Was having friends over for dinner before a concert. Placed my order, and my driver, Maria texted and said she left the food with my door man. Total lie. She took the food and ran, and would not answer her phone. I think their delivery personnel are felons.

Ordered from taco Bell and 7 eleven... Half of the taco bell order was missing plus both drinks were half full and on one drink the lid was half way on. The 7 eleven order a bag of chips were missing as well got a hold of customer service they did refund me part of my order but after this I won't use them again and I don't trust the drink poured it down the sink... Don't trust after this

Yes they are now understaffed. "Good news your order is here"! It isn't and no picture like usual to show your order has been delivered. Now, check your GrubHub fees. They have now added "donation" into your feed in order to get your food. Not delivery fee or tip, DONATION FEE. It might seem no big deal,. 48 cents right? Times that by thousands of orders, then keep in mind GrubHub gets a tax write. Try to place an order today. "Donation fee" isn't optional. That must be illegal.

Jimmy was my delivery driver from grubhub. I had a very horrible experience with him! At my job he was supposed to deliver the food to the service department building but still proceed to the wrong one. CO workers in the sales building directed him to where I was and he said, "I don't care" and walked away and I had to leave my office and walk to the building and get my food that was supposed to have been delivered to me. I will never order from grubhub again because of Jimmy! He gave me a horrible experience so congratulations Jimmy you my experience horrible go $#*! yourself. -Hanna green

Disappointing. I'm too hungry to think of a better word to describe my current experience with the order that I had delivered to my home. It's beyond obvious that this order was completely forgotten and then delivered hastily. Granted, I have contactless delivery selected but with two chairs sitting on my porch, I was not expecting to find the food on the floor of the porch. Usually a text or call comes through as well, but alas, that was missing. The sandwich and pitiful amount of fries are cold. For what I paid, I'm simply disappointed. I have been satisfied in the past with the delivery service but it either depends on the night or the driver. I paid way too much not to eat this, so to the trash will go the fries and the sandwich, to the oven we go. Hopefully I can get this food to where it needs to be.

I ordered food for my husband who was on a job. We tracked and waited about an hour then my husband called almost 2 hours later. I thought he was going to say how much he enjoyed the food. Instead he told me he is still waiting. I checked the tracking and they said "delivered". I contacted them and they had no idea where the food was even though the tracking said delivered. My money was refunded but my husband was still hungry. Not cool. I gave a 2 star just based on the quick response in the chat.

My account was hacked. Three fraudulent orders were placed, the third of which was while I was on the phone with costumer service trying to cancel them. They not only told me they couldn't cancel them (even though the order had not been processed yet), but told me someone would call within 48 hours and I never received a call back. When I called them five days after the charges, I was told to take it up with my bank. I had email proof, bank statement proof, grub hub received payment, and the representative was able to see the charges, but because I had canceled my account before they could "complete their investigation" I was somehow not entitled to compensation. Of course I canceled my account! They allowed a third fraud charge to go through while I was on the phone with them! I will never order through them again, and will continue to tell this experience to anyone that will listen.

The fact that you can order food other than pizza online from restaurants, and they bring the order right to the door should be all that she wrote! This app has been such a lifesaver for my husband and I! Every time that we have gotten home from work and was too tired to cook, this was and still is the app we turn to! There are so many restaurants to pick from, which we love that option! We couldn't be happier that they have a Grubhub for our city!

Placed an order through Grub Hub. The delivery person was lost
And called me. He did not speak English and I hate to say but my
Spanish is very limited. Called the restaurant for assistance and
Got NONE. They could not help me because it was a 'Grub Hub'
Issue. Called Grub Hub and they took no responsibility for helping me or their driver. Thanks for nothing. Felt sorry for the poor delivery driver.
Cancelled order.

Bad Service, Price markups, Inaccurate orders constantly
- they tell you that delivery is $0.00 for one year because you are amazon customer. But then they jack up service fees to make up the different. Tell me why does it cost $20 for simple burger /fries form fast food 1.5 miles away. If you go to the restaurant it only cost $10 and change with tax... Mandatory tip is also rip off and you get cold food

I WILL NEVER ORDER THROUGH GRUBHUB AGAIN! EACH TIME I HAVE ORDERED WITH THEM IT HAS BEEN AN ISSUE AND THEY WANT YOU TO WAIT 3-5 DAY FOR A REFUND!

I was going to place an order for 3 items at PF Changs--and the total with all fees was $81. I went direct with PF Changs and the same order was $53. That's a $28 up charge for delivery. The food was marked up in additional to all the fees. Bad value for the money. Get in your vehicle and make the drive and pick it up yourself.

I ordered from TacoBell and approved the outrageous total. The food was good and arrived fast which is why it got an extra star. My issue was, the next day I received an email, INFORMING me, that they charged my cc more than the total I approved! I'm not ok with them just upping my total and charging me whatever they want WITHOUT my approval OR knowledge!

Once good, now drivers can deliver as many as EIGHT ORDERS AT ONCE! In other words your food sits in car delivery after delivery. Greedy grubhub are killing restaurants too,. Their charges are off the charts! GRUB HUB SUCKS!

I've wasted my afternoon trying to adjust an order I was placing. There is no provision for deleting an item selected nor can you start over with an empty cart. Impossible situation! I'll never try using their service again.

I had an unauthorized charge on my account and my account hacked where I couldn't change my password. I contacted grubhub for help and a refund and they could do neither. I asked that my account be terminated and a week later I am still waiting on some sort of resolution. If you have any issues do not expect any kind of a timely resolution as I am not expecting any type of resolution. I have spoken to 6 different people and no one seems to be able to fix it.

My account was hacked. Someone ordered $93 worth of food on my account. I received an email confirming the order, and immediately called GrubHub to alert them to an unauthorized use of my account. That was a week and a half ago and to date I have received no communication from them. I've called several times and have been told my claim is being reviewed, and that I should be hearing shortly, but so far that hasn't happened. Very disappointed and dissatisfied. As a warning, do not have any kind of payment attached to your GrubHub account. Apparently it's very difficult to get a refund if your account is hacked. Terrible customer service.