GrubhubReviews 4,558

I placed a pre order 2 days before the scheduled delivery time. I confirmed the order 24 hours prior to the delivery time. But the time to deliver just kept getting delayed from 10 mins to more than an hour. It was to be delivered at 7 PM and now am informed it might be delivered around 8:20 PM and it has not even been picked up as yet. So, not sure if I will even get the order tonight.

My account was randomly locked and they wouldn't be able to unlock it for at least two days... Because their error message was something generic like "you cannot place an order at this time" I spent like 45 minutes trying to place an order using different cards, trying different restaurants, etc... Absolutely horrible

You can count on either getting your correct order, or actually getting your order about 50% of the time! I'm not sure what the hiring process is for Grubhub, but my 13 year olds are smarter and pay more attention than most of the delivery drivers. Anyone could begin a delivery service and force current delivery services out of business just by hiring smart people. We're over it!

Cold, inedible food was delivered to me this evening, and when I asked to be refunded all they offered me was a $5 coupon. I work in the service industry and this line of customer support is wholly unacceptable.

I used doordash for years til I found gubhub they have excellent service always on time and everything is priced lower that doordash plus doordash fee suck you pay for dash pass to get no delivery fee but that is not always the case always seem to get orders wrong call customer service and all doordash says we're sorry but by then they have your money please wake up as I did doordash has more advising on TV but don't let v then fool you use grubhub you will never look back as I haven't.

I have tried to order food twice since moving into my house in the past year The first time I knew it was GrubHub needless to say I ended up cancelling my order because no one ever picked it up. This time we had been waiting for quite awhile and no one had ever picked it up we did not know that the restaurant used GrubHub if we had we would not have ordered it. Again no one picked it up we went back and forth with GrubHub who we did not contact and the restaurant we where about to call for a refund when someone picked up are order. That should have been here but still has not shown up. This is a joke if I ever need to order food and it is GrubHub I will not be ordering and will probably just go pick up whatever I want from here on out no matter who it is.

I have had my fair share of problems with apps such as DoorDash and such but GrubHub by far topped it as the worst delivery food service I've ever used. They are not reliable and if your driver makes you uncomfortable they will keep you with the same driver stating they cannot change anything on their end. Not to mention I ordered food and had it refunded because it was disgusting and cold and I used a Grubhub promo for it and they somehow took $17 off my card. The lady wanted me to state my card number on Grubhub support to escalate it and I just said screw it and let them rob me. So do not use Grubhub seriously don't. I also had placed a Panda Express order and waited almost 2 hours for it because my driver supposedly "got into a wreck" so I cancelled the order and replaced it and ended up with the same driver who never picked up my fresh food he gave me the food from the first order. His name was JAMES.

I place an advanced order 10/28/2022 for the following Monday, 10/31/2022. I received an email a couple of hours before my scheduled delivery. It stated my order was cancelled by the pizza place, too many orders from others, etc. Instead of GRUBHUB dropping the authorization, as the emails said they would do, the charged me instead. I spoke to some outsourced country for GRUBHUB, and they said the order was cancelled, I have to wait 3-5 days for the refund. Why charge me at all? NEVER USE THEM!

On October 23, I ordered food through Grubhub. I had instructions listed in the delivery notes section with my door code. I understand that things happen, but the driver did not bother to call and say he was having trouble. Instead, he tossed my food on top of mailboxes downstairs and marked it as delivered. I contacted Grubhub because I do not feel I should pay a tip for that kind of service. They promised a $5 credit that I never received. When I tried to contact them again, the agent was extremely rude. With the cost of delivery so high as it is, I will never use this service again. I cancelled my membership and although most companies at least give you until the expiration date of your membership, this company ends it straight away, keeping the money you spent if you had a year long membership. It doesn't matter because I refuse to buy anything else from them, but still, poor customer service, poor delivery experience and sketchy practices concerning membership.

I ordered food from china max. Didnt get 1 meal out of 4 that i ordered. So i called back and they would not redeliver my food after waiting an hour. All they could do was give me a refund. This is bad buisness and would defintely tell people to not use their service at all. Just plain Rude...

I placed a $225.00 order for WaWa food and without telling me they cancelled the order. In the meantime I had 22 people waiting on food. When I called to see why cancelled they said that I had never placed a large order before? Well they not only lost my business which our office orders for our employee's everyday for all the employees, but WaWa lost an order also. Thank god for Door Dash they didn't squint an eye, I placed a pizza order with Anthony's Cold Fire and both were excellent. I would not recommend grub hub to anyone. Also was told if I needed the reason why they refunded my card that it would take 24-48 hours.

I ordered a 40 dollar lunch for my family and left a 30% tip only for the driver to suddenly report that the food was delivered when it was not. I called the driver and it redirected to a different number and full mailbox. I contacted Grubhub online chat multiple times and they never once responded to my concerns and would leave the chat within a few minutes without a word.

No liability whatsoever. The employee stole from me and they couldn't even refund the tip I left! Terrible service.

I have never had a problem with GrubHub food or delivery.
The website, however, is painful: search & filter options are pathetic. I cannot filter or even sort by delivery cost. If I search for Asian food, Popeyes, Pasqually's Pizza & Wings & KFC are on page one. I am working in a strict company budget, but there is no way to filter menus by budget. Every week I scroll through pages of restaurants who are outside my budget or not what I am looking for.

I've twice received emails offering 20% off to be deducted when I check out.
Didn't happen either time. I won't be using grubhub again.

I placed an order an asked for face to face with my food but the dum Gump put on order"food" on my ground an it was cold, so now my food is cold, I didn't even know it was out there. Sucked, they tried to give me a 7.00 dollar credit wtf! Due to they DUM driver my 27.00 order was cold! Mf's I want ALL my money back! Never order from them, this happens everytime I order food, who wants their food then to the groundGrubHub people stay away

I placed an order at 6:08 am for breakfast. Granted the place I ordered from is a bit further than I normally order and it was to take about an hour for delivery. I got an alert saying it would be later. The deli called me and asked if the order was still valid. I told them I got an alert saying that the order would be delivered around 8:15. At 7:40 I got a text telling me something went wrong, and they needed to cancel my order. What went wrong is that there was no driver willing to pick up and deliver my order. I am a good tipper as I know that gas prices are higher and well, I tend to be generous. This is not the first time this has happened. I even had an order cancelled with the excuse that the store was closed & it was not closed. They compensate by giving a $5 credit when they are late. What about when they cancel? Especially when you are waiting over 2hrs for the food that is supposed to be delivered immediately? I understand things happen but it is happening WAY too often

Do not use grubhub, use doordash. The GrubHub drivers do not read the notes, they steal your food and then charge you for it. I have had more time with GrubHub where my delivery does not get delivered and I'm stuck with screaming kids because where we ordered from is now closed.
GrubHub will do nothing to solve this for you, they are garbage company used or dash, again used doordash